Nancy Dropbox Community Moderator

Hope it’s OK to jump in too, @"LaEi"! Have you already logged in to the desktop app, after installing Dropbox on your new device? If not, and you wish to relink your old Dropbox folder to your current account, then you can do this while signing back in to the desktop app. Before selecting the option to create a new Dropbox…

Hi @"stevecjames". I’m really sorry to hear about your experience so far. To properly guide you from here, can you send me more details on what issue it is that you’re facing exactly with Dropbox? We’ll take it from there.

Hi @"Hyldig"! I’ve merged your post here, since your request is similar to the OP. Please take a look at Jay’s reply above, and let me know if you have any further questions.

@"mapledudu", did you also try removing the file from the Dropbox app again, and then reinstalling it? Does it still get stuck at the same file count after that?

@"Pam000", to clarify, does the email address you see contain a period between your first and last name? If yes, then this is considered a separate email address (also, Dropbox has no way of editing your email address; this is something that only you can control). In any case, since we can’t look into this from a public…

@"dushoff", the ticket should have “Dropbox Community Support” as its subject line. We always copy paste the email address to avoid any typos for this reason. If you check your email address, you can see and open the email our support team sent you recently, right? I'm referring to the one containing your chat transcript…

Glad to hear the behavior doesn’t persist, at least for now. If this resurfaces though in the future, feel free to let us know here and we can continue looking into this.

Hey Hester, hope it’s OK to jump in, too. Can you clarify the OS version of the device this is happening on? Other than that, I’d like a full screenshot of the error you’re seeing to have a visual.

Glad you figured this out, @"Tami"! If you need further help with this though, or anything else occurs, feel free to give me a nudge.

Sorry to hear this, @"Noleafcloverx". Can you send me a full screenshot of what you see exactly when trying to access your Dropbox files? I’d also like an extra screenshot of what you see here. Let me know when you’re ready.

Thanks for posting about this here, @"Dan68". Have you rebooted your device, since the indexing issue started, and the Dropbox app is still stuck? How did you try to back up your Dropbox files exactly? Finally, can you clarify what you mean when saying it doesn’t even work with the admin account? Let me know when you’ve…

Thanks for all these screenshots! Just to clarify, are you seeing the prompt to verify your email address right when you go to your Homepage here? Are you seeing the same thing, if you try via an incognito window? Do you have any other devices (especially computers) where your Dropbox files are still accessible?

Thanks for posting here, @"Hebephrene". Regarding the syncing icons you should be seeing, can you upload a screenshot here of what appears next to your files when opening your File Explorer > Dropbox folder? As for preventing duplicates while uploading to Dropbox, do you mean that you’d like to directly place your music…

That shouldn’t have affected your Dropbox account or the files on it. At this point, I suggest getting in touch with our support team directly, so that they can look into this further. Please follow these steps to log a ticket with them and then, send me your ticket number here. I’ll make sure to leave them an internal…

@"joe710", when was the last time you could normally access your Dropbox account with all your files in? Do you have any other email addresses? If not, can you check your current email address and let me know how long ago you received a message from Dropbox there?

Hey @"AmyP2019". The verification applies for the email address that’s currently linked to your Dropbox account, so it can’t be routed to a different email address. However, can you send me a full screenshot of what you see when trying to access your Dropbox files? If there’s any personal info, please make sure to mask it…

I’ve checked again and the message I sent you should be delivered to the email address you see here. Can you please double check once more (along with your spam folder) and let me know if the email is still not there?

Hope you don’t mind me jump in, @"alex eben meyer". You mentioned that this is only happening with application files; can you clarify what kind of files these are? Does the issue persist, if you quit the Dropbox app and try to rename the duplicates then?

Sorry to hear about this, @"DrJSL". Can you send me a screenshot of the current syncing status of your Dropbox app and also clarify its app version? Was there any kind of other update on Dropbox/your OS before the resync started?

Hey @"Chrille"! Welcome to our Community. Did you right-click on those folders and choose the “Make online-only” option? If yes, can you send me a screenshot of how they appear in your local Dropbox folder and of the options you see, when right-clicking on them now? Let me know when you’re ready.

Hey @"EB10"! Hope you’re well and thanks for your post. Are you seeing the exact same error on a different browser/incognito window? I'd also like a screenshot of the button you click on, right before the error appears. Finally, have you received multiple files from the same client? Do they all present the same error? Keep…

No problem, @"Raquel7"! One more thing I’d like to ask; had you linked your old Dropbox account to any other devices? Any computers, for example, where your old Dropbox folder may still be showing along with your files, or a mobile app?

@"Andrew1705", can we log a ticket for you? We can look into this internally this way.

Thanks for the screenshot, @"NMDenise"! When looking at the bottom right side of your computer (where your clock and date settings are located), I see there's a small Dropbox icon there (with a red notification on it). This is the icon of the Dropbox app that's necessary to make sure the app is actually syncing on your…

Hi from me as well, Cristina! Do you mind sending over a screenshot of what you see exactly on your end? I’d like to have a visual and go from there. Here’s how you can post it on the forum:

You’re all set, @"dushoff"! Please reply to my email, when you get the chance.

@"Vitaaliy", let’s try one more thing together. To see what backup content takes up space in your account, try checking the 'Sync and Backups' tab in the Dropbox preferences, and disable the feature from there, assuming you're using the device it was enabled for. Now, if you're having trouble locating the content online,…

Thanks for posting here, @"Jennafer"! For more info on banned links, please check out this Help Center article. In any case, if this is the first time you’re having this issue, the ban should be automatically lifted after 24h have passed. If you’re having trouble after that point though, feel free to nudge me here.

I’m afraid not, @"guthrie". Did you also check your spam folder for the email?

@"Cloudie", can you send over a couple of screenshots showing what you see online and on the Dropbox app? I’d like to have a visual and go from there.