Nancy Dropbox Community Moderator

Thanks for sending over your ticket number. I can see the case has been assigned to our advanced team, so I’d definitely recommend sticking with them. I’ve left another internal message, so that they can check out your latest email as soon as possible.

Thanks for the updates, @"Birsay1"! You can double check the syncing status of your Dropbox app with these steps. Does it state it's up to date? Thanks for trying to relaunch your Finder in the meantime; what I want you to do next is perform an advanced reinstall of the Dropbox app (if you're not a free Basic user with…

Thanks for letting us know about this on the forum, @"cheng chief"! Don’t worry at all about the language; I can understand everything from your post. As a first step, can you tell me the syncing status and app version of the desktop app on your computer? Besides that, are you receiving any type of errors on your end? If…

Hi @"Denver1"! Thanks for posting on our forum today. Can you specify what happens exactly with the Dropbox Passwords extension on your Firefox browser? Any relevant screenshots you can send will be much appreciated, so that I can have a visual, as well. At the moment, there are specific browsers that are supported by…

Hi @"wen j.", welcome to our forum. First off, can you clarify the current syncing status and app version of the Dropbox app, just to have a general image? Also, to make sure I got it right, do you see any option to save your edits in a new file? Or are you only receiving the error that shows in your screenshots and you…

Thanks for clarifying that, @"anqi". If the admin chose to transfer your files to their Dropbox account during the account deletion, this would explain why there’s no option to restore your account indeed. Can you clarify the total size of your backup files on Dropbox? If your admin has the desktop app installed on their…

Thanks for the ticket number, @"Manne Kjellander"! Out of curiosity, do you have any files that are still in the process of being synced on your desktop app? What’s the syncing status and app version of the Dropbox app you see at the moment?

Hey @"STAfan"! Thanks for posting on our forum today. If you wish to edit existing text in your PDF files, then you’ll need to be on one of the following plans: Dropbox Essentials, Business, Business Plus, or Enterprise (please note that Business Plus and Plus aren’t the same plan - Business Plus is for Dropbox teams,…

Hey @"anqi", thanks for posting about this on our forum today. It sounds indeed like your admin deleted your Dropbox account instead of converting it back to an individual one. If this happened within the last seven days, then you’ll need to contact them as soon as possible, have them restore your account and then, convert…

Thanks for posting here, @"Birsay1"! Can you tell me the exact syncing status and app version of the Dropbox app at the moment? I’d also like you to clarify what you mean when saying you can’t upload to the web; are you adding files within the local Dropbox folder and they never appear to your Dropbox account online? Other…

Hope you don’t mind if I jump in, @"JohnnyMx2". From what I understand from the screenshot, your Dropbox app is stuck at starting, correct? Have you restarted your computer, since the Windows update, and it didn't make a difference?

Hey @"amjax"! I’ve just logged you a ticket. Please reply to it and we’ll go from there.

Thanks for these screenshots! Besides the overlay icons that are currently missing, are you also missing the Dropbox context menu options, when right-clicking on the Dropbox files/folders? OneDrive was disabled at the time you took those screenshots, correct?

You’re all set, @"Hizzin"! Please reply to my email, when you see it, and I’ll further help.

@"ItsAWrapVideo", can you try copy pasting your screenshots(s) here instead? Let me know if that works.

Hey @"Hizzin"! For now, we can only open a ticket to the email address you see on this page. After that, we can look into a different Dropbox account. Let me know if that’s OK and I’ll log the ticket for you.

Are you seeing a camera button when trying to attach your screenshots here perhaps (like the one below)? If not, can you try copy pasting your screenshots directly into the reply box on the forum?

Hey @"DolphinU1", sorry to jump in here. Can you try copy pasting your screenshots in your reply instead? That should work.

Hey @"hrnadal", hope it’s OK for me to jump in. Just to make sure I got it right, there's no other third-party app, besides Photoshop, that could be accessing the same files at the same time, correct? Same way, are the files being opened at the same time on a different device, where the Dropbox app is currently installed?

Hi @"daniel blueyonder", thanks for posting on our forum. To check this further, can you send me a few screenshots of what you see on your end (including what appears in your local Dropbox folder, next to the files/folders that are still taking up space)? Other than that, I’d like to know the syncing status and app version…

Hey @"jessicaemking", hope you don’t mind me jump in. Can I open a new ticket for you, so that we can check this further? I can message you to the email address you see here.

@"Chris P.23", can you clarify your Dropbox app’s syncing status and app version, as a first step?

Thanks for that, @"tjshemdbx"! Can you clarify what steps you’ve tried so far, so that we can guide you from there?

No worries, @"Megatonsohrab"! I’m glad you were able to upload your files in the meantime. Out of curiosity, did you test this from a different browser/incognito window at any point? I’d like to see if that helped at all.

Can you send me a screenshot of the settings you see on your end? Just to have a visual and guide you from there. You can attach it here by clicking on the following camera button in your message box: Did you insert your memory card in the meantime and your photos were still uploaded to Dropbox?

Thanks for updating me, @"AndreasTheMachine"! Can you clarify what’s the current syncing status you see on the Dropbox app? Other than that, you can also give these steps a go.

Hey @"PJG343"! I can also see your reply to Hannah. Rest assured she’ll get back to you as soon as possible and further assist.

Hey @"macotek"! I've just logged you a ticket, so that we can check this internally.

Welcome back to the Community, @"Graeme T.1"! Can you send me a screenshot of what you see on your end? I'd like to have a visual of what's happening exactly. Is it that the desktop app’s syncing status seems to be stuck at a specific file count or are you having other issues? Let me know.

Thanks for sending us your ticket number, @"mitgeek"! I checked it on my end and could locate your convo with our support team. I’ve left them an internal note on your behalf too, so that they may reach back to you soon.