Nancy Dropbox Community Moderator

Thanks for that, @"jaijai57". I saw in your recording that you tried updating your web browser towards the end. Did that make any difference? Are you seeing the same thing via another browser/incognito window?

As mentioned above, we can’t access any external links due to security reasons. Can you upload your screen recording to Dropbox instead and send a shared link to it?

@"theremotedr", can you see your photos when visiting your Dropbox account online?

Hey @"David Batchelor"! It sounds like another user has sent you a request to access a shared file/folder (which is different to what the OP mentioned). Are you also trying to verify your Dropbox email address, as outlined here? Otherwise, you should be able to access your shared content via the Shared tab of your Dropbox…

Hi again, Ed! You’re still not seeing any errors or anything else that may suggest something is wrong when sending the email, correct?

Welcome to our Community, @"CrazyCajun". Phone support is currently available to paid Dropbox teams; since Professional is a personal plan, you wouldn’t be able to call in, I’m afraid. You should be able to chat with our support team though. Can you please go to our support page here and send me a screenshot of the support…

We wouldn’t be able to access it I’m afraid, @"jaijai57". You can create a screen recording though and share it with us via a shared link. I can also see you mentioned earlier you don’t really want to permanently delete those files, but rather not see them on your account. I just wanted to mention that, if you proceed with…

Hi from me as well, @"ebeshore"! Can you try to turn off the feature and then enable it again? Can you upload your files to Dropbox after that?

Hey @"OldMacITGuy"! I’ve found the ticket you mentioned in our system and I can see your case is currently handled by our advanced team. I’ve left them an internal note on your behalf, so please keep an eye out for any updates.

Hey @"cdc manchaca "! The files you’re viewing are still saved on the owner’s Dropbox account, correct? Do you have any other shared files you can test this with? Do they all present the same error message? Finally, how about trying via a different browser/incognito window? Let me know what you find.

Thanks for posting on our Community, @"nitsugua"! If you’re referring to the tags that appear on the Dropbox website, these aren’t synced to the desktop app indeed. However, you may be able to code an app this way to retrieve the tags in your app and assign them to files on your machine. Since this isn’t our area of…

Hey @"GCinciripini", can you take a look at this article and let me know if it helps?

@"aeemke", what’s the total size of videos you’re trying to upload via the Dropbox website? If you attempt to add one video at a time, are you still having issues? How about an entirely different browser?

Hey @"Fraisy"! Welcome to our Community. Have you cleared the Dropbox app’s cache and reinstalled it on your iPhone since the issue occurred? If not, give it a go and let me know what happens.

Hey @"pmcclave"! From what I can see, the support agent handling the ticket has replied back, so your colleague can check out his email address again and he should be able to see the response.

Hey @"Melissa21", hope it’s OK to chime in. At the moment, all users will need to sign the document for it to be “completed”. What you can try though, if you wish to remove a user that won’t/can’t sign it, is to click on the "Edit and resend” option. This way, the rest of the users will most likely need to sign the…

We can’t access any external links due to security reasons, I’m afraid. Can you try to send us a shared link perhaps? If that’s not possible, let us know and we’ll find another way to investigate this further.

@"deboutwest", can you send over a few screenshots of what appears on your Dropbox account online and then of what you see when your folders are synced locally on the desktop app? Do you normally have your folders set as online-only or are they totally removed from the desktop app with the use of selective sync?

Hmm, this is a bit odd indeed. Can you test this via a different browser/incognito mode and let me know if the same thing happens?

@"Parkjammer", can you send me a screenshot of the syncing icons that appear next to the files in one of these directories? I’d also like you to right-click on the parent folder, scroll down to Properties/Get info and send me a screenshot of the next window you’ll see.

You’re all set, @"A1Alliance"! Please reply to my email when you have some free time and we’ll go from there.

Thanks for giving that a go, @"User48"! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? If there’s not, I can log a ticket for you to the email address you see here.

@"rthsiung", are you clicking on this button above your message box?

You can definitely try this as a test, before following the previous steps. Now, if you make your files available offline, they should remain as such even after they’ve been copied to your external hard drive (given that you also have enough space on your local hard drive).

Thanks for letting us know about this on the forum, @"User48"! Can you also add no-reply@dropbox.com to your email contacts and resend the verification email? If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain. Keep me posted for any updates.

Hey @"A1Alliance", hope it’s OK to jump in. Can we log a ticket for you and look into this via email instead? It’ll be easier this way, since we’ll be able to see account info.

Thanks for your post, @"AMW design". Is he being asked for this one-time code to log in to his Dropbox account perhaps? If yes, has he also checked his email’s spam folder and added no-reply@dropbox.com to his email contacts? Let me know and we’ll go from there.

The files you see in your Finder > Dropbox folder should be connected to the Dropbox desktop app, which syncs them to your Dropbox account online. Can you look at your menu bar and let me know if you can see a small Dropbox icon there? If you can, I’d like to know the syncing status and app version it reports. Other than…

Hey @"Vernongrant73"! Thanks for posting on the Community. What you can try, in this case, is to create a shared link to your text files and add it to your YouTube channel/videos. One thing to keep in mind though is that this could potentially cause your Dropbox account to exceed its daily limit of data sharing in certain…

Thanks for all the details, @"Douglas F.5"! If you reproduce this now with a different type of file, do you get the same result? Do you get any errors when trying to rename/move it on the desktop app or nothing happens at all when taking those actions?