Nancy Dropbox Community Moderator

Hi from me too, @"aalves". Just to clarify, did you have Microsoft Defender temporarily disabled and the issue still remained?

Thanks for reporting this on our Community, @"NataliaDiaz". If I may ask, what’s the current app version of your Dropbox app? Can you also send me a screenshot of the syncing status you mention? How many files are there currently in your local Dropbox folder? You can double check this by right-clicking on it and selecting…

Welcome aboard our Community, @"sl3456"! At the moment, it’s possible to scan documents directly from the Dropbox mobile app and save them to your Dropbox account afterwards. You can check out this Help Center article for more details. Let me know if this could work for what you need.

Thanks for your post, @"cpatmore". In general, files should sync automatically from your web account to your Dropbox desktop app and vice versa. If you’re not seeing entire folders on your desktop app, it could be because you’ve used selective sync on your computer. If that's the case, you should be able to select your…

Hey @"Trijntje D."! If you’ve tried any troubleshooting steps already, can you let me know what these are first? We’ll go from there.

@"dmoon", have you tried a completely different browser or even incognito mode? If yes, I’d like a full screenshot of what you see on your end (please make sure to mask your personal info first).

@"marioinmehrer", sorry for jumping in. Can you send me a few screenshots of what you see exactly on your end? It always helps to have a visual, so that we can guide you better. Thanks and let me know when you're ready!

Hi from me too, @"nicoladonzelli"! If you right click on the Dropbox folder directly, do you see the “Make available offline” option? If yes, please click there and all of your Dropbox files should be once again downloaded to your computer.

Hi @"NargisH"! Hope you’re doing well and thanks for your post. Can you send me a screenshot of the email you received, so that I can have a look? Do you mean that your Dropbox account was deactivated due to inactivity or did something else happen? Finally, is it possible that the email concerned a different Dropbox…

Hey @"cydneejo", thanks for your post. Can you send me a screenshot of the confirmation box you receive? I’d like to have a look for you.

Thanks for posting on our Community, @"dropbearox"! I was able to locate your ticket in our system and I’ve left an internal note for our support agent, as well; they’ll check your latest email and reply back as soon as possible. For anything else though, please give me a nudge.

@"JohnnyMx2", what I can suggest, as the next step is to create a separate user profile on your computer, so that we can exclude any interference from third-party apps. Let me know if you can try this.

@"tonyyvnn", if you're still have the same issue, can you provide a few screenshots of what you see, so that we can further assist? 

Thanks for that! And just to clarify, you’re currently on https://app.hellosign.com/, and not the Signatures page of your Dropbox account here, right?

Hey @"dodzison"! Can you please reply to my email? I’ll be able to further assist after that. Thanks!

Hi @"mjc", let’s have a look into this together. First off, do you remember the names of any of your old Paper docs? If yes, I’d like you to use the search bar on www.dropbox.com and let me know if you see any results there. Other than that, I’d like you to have a look at the Events page of your Dropbox account and tell me…

Thanks for your post, @"joshuazhirkee433"! Those are some good troubleshooting steps indeed. Can you also give this a go via an incognito window? If the issue persists after that, I’d like a full screenshot of what you’re seeing on your end to have a visual. Just make sure to mask any personal info showing first. Ping me…

Thanks for your post, @"Mats Samuelsson"! If I understand correctly, you’re seeing two local Dropbox folders on your computer and both of them seem to be syncing to your Dropbox account online, correct? To look into this further, can you send me a few screenshots of what you see on your end? I’d also like a screenshot of…

Thanks for the additional details! Did you edit this file on your desktop app before deleting it on the 12/25? If yes, do you remember if the updates managed to sync to our website before removing the file altogether from your computer? Please keep in mind that we don’t have account visibility on the forum to look up this…

Hi from me as well, @"SteveB00"! Hope you’re doing well. Apologies if you’ve already tried this and I’ve missed it, but can you also attempt to refresh your Finder with the following steps? -Click on the Dropbox icon in your menu bar and quit the application. -Open your Activity Monitor from your Mac Utilities folder.…

Hi @"ReRe2", hope you don’t mind if I jump in. You mentioned previously that you were able to see sync icons after performing an advanced reinstall of your Dropbox app, correct? If you still see those icons in your local Dropbox folder, I’d like you to send me a screenshot of them, as this is quite a bizarre situation…

Thanks for posting on the forum, @"jjcmowery"! If the file was deleted from the local Dropbox folder on your desktop app and it hadn't been synced to your web account/our servers in the past, I'm afraid there's not much that can be done, but let's check a few things first. When was that file deleted exactly from your…

Hey @"ArturFerreira", thanks for posting here. Can you please clarify what you mean when referring to the backup? Are you talking about computer backup perhaps? If you delete a file/folder from the local Dropbox folder on your computer or from the folders that you’re backing up with computer backup, then this file/folder…

Hey @"Fundación D."! Can you provide me with a few more details on your Dropbox app setup, so that I can further help? For example, what’s the current syncing status and app version of the desktop app? Can you also clarify the OS version of your computer? Are you having an issue with a single device or multiple ones?

No problem, @"BasicUser"! I’ve just opened a new ticket for you. Please reply to it and I’ll further assist.

Thanks for clarifying! The pictures of your “Camera Uploads” folder should indeed appear under the Photos tab on your Dropbox account. However, since “Photos” is a tab on your account and not an actual folder (where photos can be moved to), can you elaborate on what you mean when saying you have to manually move your…

Thanks for sharing your thoughts on this, @"Stepha_Rose"! I’ve passed this as feedback to our team, in case they can adjust this in the future.

If you open your email address, can you find the ticket there, as well? You should still be able to reply back to him (even if the ticket has been automatically closed due to inactivity in the meantime, in which case a new ticket will be generated by the system).

@"ckiii21", can we log a ticket for you to the email address you see here and see if we can further assist internally? I can't guarantee much of course, but at least, we'll have some account visibility then.

Hi @"christaevenell", I’m sorry to hear about this. To clarify, did you cancel the Dropbox team subscription by following these steps on your account? After the plan was cancelled, do you remember if it went into locked state and if you disbanded the team after that?