Nancy Dropbox Community Moderator

Hi again! From the screenshots you've sent us above, it seems like you’re clicking on the Dropbox folder which has been pinned on to your taskbar, which is why you see the files/folders in your Dropbox folder in your File Explorer after that. Can you also send me a screenshot of the options you have in your system tray,…

Hey @"btfulvbgrl"! Thanks for posting about this here. So, to clarify, this is the first time you're seeing these files on your Dropbox account, correct? If you go to your Events page here, do you see anything more regarding those files or not really? I also had a look into our system in the meantime and I can see you’ve…

Hi @"klubasek"! Thanks for posting this on our Community. You don’t happen to have any other devices that are currently linked to the Dropbox account in question, right? I’m asking because, if you do, you can look at their notifications and the one-time code may have been sent there, too. You can sign in to your Dropbox…

Glad to hear that did the trick for you, @"Mrmatte"! Don’t hesitate to give me a nudge, if you need something else.

Hey @"stuartcalder"! Hope you don’t mind if I jump in. Can you clarify what you mean when saying that you’ve deselected the Dropbox folder and pressed “Update”? If you can send me a screenshot of where you’re clicking exactly, that’d be great so that I can have a visual, too.

Can you also send me a full screenshot of the icon with what you see right after clicking on it?

Hi @"Brian286"! Hope you don’t mind if I jump in here. Since the Dropbox folder is no longer in its default location, you’d need to manually update the directory that appears in the code of the PowerShell script here; this way, you should be able to ignore files in your Dropbox folder, even after being moved.

Thanks for posting about this on the Community, @"thomehm". Can you send me a screenshot of which Dropbox icon you’re clicking on exactly? The one that allows you to change your Dropbox app preferences should be located in your system tray, at the bottom right part of your screen, along with your clock and language…

Thanks for your post, @"Marc S.7". If you're part of a Dropbox team, can you check if these users have been added to your approved list of external collaborators? If they have, you can remove them this way. If that’s not the case though, I’d like a screenshot of where they appear exactly as suggestions on your Dropbox…

Welcome back to our Community, @"aarceng". From what I can see, you had a similar request a few months back and Rich has replied to you here. Let me know if you need further help, though.

Hi from me too, @"Dvan"! I know it’s been a while since last September, but do you remember if all of the files in your local Dropbox folder were set as available offline or online-only instead?

Thanks for the screenshot! Moving a team folder isn’t currently possible, so this shouldn’t appear as an option under neither the Content tab of your Admin Console or your Dropbox homepage. You should be able to delete a team folder though this way. Can you send me a full screenshot of what you see under your homepage…

Hey @"sdeba"! Can I log a ticket for you to the email address you see here?

Hey @"SHelp2"! I can see you’ve already reached our support team regarding this. I’ve left them an internal note, so that they can review your request as soon as possible.

I’m sorry to hear about this, @"martini". Can you clarify the type of Dropbox plan you have? If you’re on Dropbox Basic/Plus, I’m afraid it’s not possible to restore any files/folders 30 days after their deletion.

I’m glad to see you were able to resolve the matter, @"graestar888"! Thanks for the tips you’ve left our users, as well. If you need something else, feel free to give me a nudge.

Thanks for posting on our forum, @"dajo". Can you double check if your security key follows the required standards that are mentioned here? If it does, please let me know and we’ll look into this further.

Hey @"Help2025", thanks for your post. How did you upload your files exactly to Dropbox from your external hard drive? Can you walk me through the exact steps that you took and the Dropbox platform you used (website/desktop app)? Also, before disconnecting your drive, did you make sure that all of the photos had been fully…

Hey @"CaroStanners"! Thanks for posting this on our Community. Do you mean that you’d like to move/rename the team folders that you see under the Content tab of your Admin Console? If yes, please try renaming your team folders with these steps instead from your homepage directly. As for moving the team folders, that’s not…

@"Mrmatte", have you made sure that Dropbox is added as a storage location on your iOS device? If not, you can do this the following way: * Navigate to the Word app * Tap the account icon in the top left corner * Tap 'Storage Accounts' * Add your Dropbox account Let me know if that helps at all.

Thanks for those screenshots, @"Jonein"! Can you also check this Help Center article and make sure the external drive you want to move your Dropbox folder to is supported?

Hi @"Jonein", thanks for posting on our forum about this. We really appreciate your feedback and I’ve made sure to pass your comments along to our team in the meantime. As for the external desktop expansion you mention, do you mean that you’d like to have Dropbox be syncing both on your local hard drive and an external…

Hi from me too, @"aalves". Just to clarify, did you have Microsoft Defender temporarily disabled and the issue still remained?

Thanks for reporting this on our Community, @"NataliaDiaz". If I may ask, what’s the current app version of your Dropbox app? Can you also send me a screenshot of the syncing status you mention? How many files are there currently in your local Dropbox folder? You can double check this by right-clicking on it and selecting…

Welcome aboard our Community, @"sl3456"! At the moment, it’s possible to scan documents directly from the Dropbox mobile app and save them to your Dropbox account afterwards. You can check out this Help Center article for more details. Let me know if this could work for what you need.

Thanks for your post, @"cpatmore". In general, files should sync automatically from your web account to your Dropbox desktop app and vice versa. If you’re not seeing entire folders on your desktop app, it could be because you’ve used selective sync on your computer. If that's the case, you should be able to select your…

Hey @"Trijntje D."! If you’ve tried any troubleshooting steps already, can you let me know what these are first? We’ll go from there.

@"dmoon", have you tried a completely different browser or even incognito mode? If yes, I’d like a full screenshot of what you see on your end (please make sure to mask your personal info first).

@"marioinmehrer", sorry for jumping in. Can you send me a few screenshots of what you see exactly on your end? It always helps to have a visual, so that we can guide you better. Thanks and let me know when you're ready!

Hi from me too, @"nicoladonzelli"! If you right click on the Dropbox folder directly, do you see the “Make available offline” option? If yes, please click there and all of your Dropbox files should be once again downloaded to your computer.