Nancy Dropbox Community Moderator

Hi from me too, @dizzi101. Did you have the chance to check Megan’s previous reply? If you did, and you still need our help, please share with us the info she asked for, and we'll look into it.

@jaynerlpltd, did you get the chance to go through Megan’s questions above? The requested info will help us troubleshoot your issue and further assist.

Hey @kleslie, sorry for the nudge. Did you check the page Mark linked above? Was that the answer to the issue you were having?

Thanks for posting about this on our Community, @biancasantiago! Let’s have a look together. First off, can you confirm whether you received those two messages at the exact same email address? Did you follow these steps, in order to cancel your trial? If you click on the “Manage your trial” link that appears in your second…

Hi @HazelMay! Sorry to nudge you again here. I just wanted to check if your issue has been resolved by now.

Hey @Apenilla! If the issue persists while the Dropbox app isn’t running, then the issue lies with WhatsApp and not Dropbox, so there isn’t much we can offer here unfortunately.

Hey @IMCCIM! Thanks for your post. It looks like you’re experiencing a similar issue to this one. Can you perform an advanced reinstall of your Dropbox app, and let me know if that fixes the issue? Keep me posted.

Can you clarify which Dropbox platform you’re using to create your file transfer? If you’re using the Dropbox website, can you open another browser and check if you receive the same error there, as well? Otherwise, you can also use the desktop app to test this further (in case you have it installed). Let me know how it…

Hey @anazacco, let me jump in here, too. When using the search function on iOS, you can only choose one specific file type at a time. Can you select the “Documents” option once more and upload one more screenshot of what you see then? I’d also like a visual of the file, as it normally appears in your folder (if you can…

Hey @3bryans, can you also try the following steps? In Finder, press Command + Shift + G and enter: ~/Library/CloudStorage. Manually delete any old Dropbox folders in that location (make sure your data is backed up to your active Dropbox folder first). Quit Dropbox. Open Activity Monitor and force quit any remaining…

Thanks for posting here, @Raguna163. The “Request access” prompt generally appears when someone has sent you an email invitation to a shared folder, and you try to access it while logged in to another Dropbox account (not the one linked to the email address the folder was shared with). For more info on this, you can also…

Hey @msmccrea, thanks for posting on our forum. To move your files from one Dropbox account to another, you’ll need to follow these steps. Let me know, if you have any questions though.

Hey @Pueblo_Escobar, I’m giving you a little nudge here, in case you still need our help. If you do, please copy and paste a screenshot of what you see on your end.

Hi again, @Babs123! I just wanted to check if you’re still having issues with this. If you are, please copy and paste your screenshot instead, like Hannah also mentioned above, and we can take a look into it.

Hey @JMRizer, I’m circling back here following my latest post. Let me know, if you still need assistance with this.

Thanks for your post, @Mrs_AB. To link your desktop app to the correct Dropbox account, you’ll need to follow these steps to log out first. After that, you can sign back in this way with the correct Dropbox email address and password. Hope this helps! Let me know, if you need something else.

Hi @Erin S.1, and thanks for your post. To troubleshoot this a bit further, can you copy and paste a screenshot of what you see when accessing the photos in your camera uploads folder? If you move one of your files outside of this folder, are you able to preview and open it then? Keep me updated.

It’s good to hear that the original issue has been resolved! Yes, please restart your computer and let me know if you’re still having trouble selecting multiple files.

Hey @Noshy_H! Thanks for posting on our Community. Can you clarify which platform you used, in order to upgrade your Dropbox account? Did you do it via www.dropbox.com, or iTunes/Google Play? We’ll go from there.

Hey @FluffheadYEM, thanks for your post. To clarify, are all of your Dropbox files/folders available offline on your computer? I’d also like to know the current syncing status of your Dropbox app. Other than that, what happens if you move one of your files out of the local Dropbox folder? Are you able to see its thumbnail…

Thanks for posting on our forum today, @Leslieschiffer! Welcome aboard. When opening the Excel file on your iPad, did you encounter any issues or errors? How did you download it from your Dropbox account, before renaming it? Do you mean that you moved it out of your local Dropbox folder on your Mac computer? If yes, did it…

Hi @Cammilla1971! Welcome to our forum. Can you clarify which Dropbox platform you initially used to upload your photos? Did you use the desktop app on your iMac, or did you do it via the Dropbox mobile app on a mobile device instead? Are you also having an issue when opening your photos on Dropbox, or are you only unable…

Can you clarify the current syncing status of your Dropbox app? Is it still trying to index your files, or has it changed since your last post? Please keep in mind that, in general, 300k files is the soft limit when it comes to the number of files within your local Dropbox folder. So, anything above that may cause…

Welcome back to our Community, @amcoffice! Hope you’re doing well. When saying that you’re downloading your PDF files to your laptop, can you clarify the exact steps you follow to do this and where you're downloading them from? I’d also like you to copy and paste a few screenshots showing how your PDFs appear on…

Hey everyone! If there are any of you who haven’t cleared the cache of their Dropbox app and reinstalled it yet, can you please do so and let me know how that goes? In case this doesn’t resolve the issue for you, I’d like to know the OS version of your device, as well as the app version of your Dropbox app.

Hey @LauraCHMGMT, I’ve gone ahead and logged a new ticket for you. Can you please reply to it, so that we can check this further?

Hey @rafisics, I’m happy to hear that you found a workaround for this. Something else you can potentially try is to pause the Dropbox app’s syncing, replace your older PDF file with the new version, and then resume syncing once more. You can also try the other user’s solution (the one Megan previously linked). Just keep in…

I’m sorry to hear that, @jorgespinoso. To clarify first, when saying that the file in question is still on your computer, you mean that it doesn’t have the updates you made yesterday, correct? If you check this page and follow the steps provided, are you able to recover that version via Microsoft Word directly? If not, I’d…

Hi @gianmarconieri, and thanks for posting on our forum. Are you receiving these requests for a specific file/folder that you’ve already shared with other people on your Dropbox account? If yes, I’m wondering whether they forwarded the email invite you sent them to another person, and they’re asking for access to your…

Thanks for clarifying, @LauraCHMGMT. From a quick look, I can see that you’re also speaking with Walter here. Can you check his latest message and reply in that thread instead, so that we can keep everything in one place? Thanks again!