Nancy Dropbox Community Moderator

Hi @"Jcyr66"! Hope you’re doing well. Can you send me a screenshot of what you see inside your local Dropbox folder and of the blue avatar you mention, so that I can have a look?

Hey @"gordo169"! Thanks for your post and welcome to our forum. If you use Dropbox Backup for the new drive, I’m afraid you’ll need to re-upload all of its contents from the start, no matter what happens to the old drive. The new drive is treated as totally separate to the old one, which is why your files will need to be…

Hmm, I see; this is a bit odd indeed. Can you let me know what’s the current syncing status and app version of your Dropbox app?

Sorry to hear that, @"astrunks". I was able to locate your support ticket in the meantime and I can see your case has been assigned to our specialized team. I’ve also left them an internal note on your behalf.

You’re all set, @"amcoffice"; please reply to my email when you see it.

Hey @"Patrick_NY"! Thanks for sharing your feedback on the forum. To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault. Starting March 4th, 2024, Dropbox Vault will no longer be…

Hey @"joecohs"! Hope you don’t mind if I jump in. You mentioned that they’ve already reached out to support, so I’m guessing you mean our Dropbox support team. Do you have a ticket number perhaps, so that I can have a look at it?

I’m sorry to hear the issue's back again, @"amcoffice". Since you’ve already tried a bunch of steps on your own and we had already checked a few things here too, I’d like to open a ticket for you next and investigate this internally to see what more we can find. If that’s OK with you, I can message you to this email…

Thanks for further clarifying, @"chuzpax01"! I’ve made sure our team can see all of your comments and feedback here. If you need something else moving forward, feel free to ping me.

I'm sorry to hear that, @"mitgeek". From my side, I can see that your case is in progress, so once the assigned team has an update they can share, they'll get back to you via e-mail. Speaking of, I've made sure to add an internal note from my side that highlights your comments. Now, as much as I'd love to help expedite…

I’m glad to hear the file hasn’t reappeared so far! Now, as for your follow-up questions, I’d suggest an advanced reinstall as the next step (while your firewall/antivirus is still not running). I wouldn’t advise on changing any services manually after that.

Thanks for trying this out in any case, @"DShulman"! Can you send over a few screenshots of what you see when attempting to update the Dropbox app (including what you see under your app’s Sync tab)? Also, you don’t happen to have your local Dropbox folder currently stored on an external drive, correct? I’d like to gather…

Thanks for that! It looks like the app is trying to update a very large number of files indeed, which explains why it takes so long to complete the updates. Did you take any actions on the Dropbox app, right before this behavior started? For example, did you add a large number of files in your local Dropbox folder or did…

Sorry to hear about this issue, @"Kirola". Can you send me a screenshot of how many files the Dropbox app is currently trying to update on your device, so that I can have a visual and further assist?

Ah, I see. No worries then; we’ll try to figure this out another way. If you go to the Sync tab of your app preferences now, is there any setting called "Save hard drive space automatically” that’s currently enabled? It's quite possible that the app has set some of the files you're not regularly using automatically as…

Thanks for your post, @"DShulman"! Since v217.3.4297 is our beta app version, I’d like you to move over to the stable one first and then try to update the Dropbox app again to File Provider. To do this, please turn off early releases from this page and then, update your app to the stable version from this link. Let me know…

Hey @"WokeDucks", did you first disable your firewall and reinstalled the Dropbox app after that? Please also make sure to restart your computer in the meantime. If this doesn’t help either, we’ll look into this further.

Hey @"maxxll", have you reinstalled the Dropbox app in the meantime and it made no difference? If you haven't, and you want to try it now, please make sure you’re not on a free Basic plan with more than 3 devices currently linked.

Thanks for posting about this on our forum, @"jsnyc7"! Can you clarify when was the last time you were able to set these permissions for shared links on your Dropbox Family subscription? Can you also send me a screenshot of the message you’re now seeing prompting you to upgrade to Dropbox Professional instead? Let me know…

Don’t worry at all, Jim! Did you save your file as a .png image and then, got this error when pasting it directly in your message box on the forum?

Hi from me as well, @"gd1235"! I’m afraid this can’t be done; even if a user has more storage space than you and they’re sharing files/folders, they can’t grant you with more space from their own account to access them (you will need to acquire that space for your Dropbox account in a different way, either by upgrading it…

Hey Jim! v216.4.4420 is the most recent Dropbox app version indeed, so you’re looking at the right place. Other than that, I’d like you to go to your Dropbox app preferences and send me a screenshot of your Sync tab; I’d like to check your current settings and see if there’s something enabled that explains what you’ve…

Thanks for checking! Can you also clarify for me the current syncing status and app version of your desktop app?

Hope it’s OK if I jump in too, @"Pelle Busch-Jensen". To recap, you were previously on the stable version of the Dropbox app (not the beta one you’re currently using) and you were still experiencing the same behavior, correct? You also mentioned in the beginning that the issue occurred after a recovery install of the…

Hey denisespencer58, you can try to do this on your desktop app first and see how it goes. To adjust the bandwidth settings of the Dropbox app there, you’ll need to visit the Bandwidth/Network tab of your app preferences. Let us know if that makes any difference.

Hi from me as well, Jaka! The files that you are now missing, were they located in a shared folder perhaps? I see Jay asked above, but I don’t think you’ve clarified that (it may help isolate the issue a bit more). Other than that, do you have any devices that are currently linked to your Dropbox account (especially the…

Hi from me as well, @"Reinke"! Please kindly note that using Time Machine to create a backup of the Dropbox folder is something that’s out of our scope of support unfortunately. However, I did also check this with our team in the meantime and one workaround I can suggest is to create a manual copy/backup of the Dropbox…

Thanks for updating us! If you’re not on a free Basic account with more than 3 devices currently linked, you can go ahead and reinstall the Dropbox app as the next step, since the issue remains.

Thanks for posting your idea on the forum, @"chuzpax01"! Can you give me an example of a folder that you’d like to automatically add to Dropbox with camera uploads? If you've already created one, are you unable to see it among the albums of your camera uploads settings? Do you also mean that you’d like the entire folder to…

I’m sorry about that, @"Hedrik". Please feel free to send me your ticket number here and I’ll leave an internal note to our team for you.