Nancy Dropbox Community Moderator

Hey @"Alamanda"! Thanks for posting here. Just to clarify, you can’t see this file if you go to www.dropbox.com, right? What’s the size of the file in question and what’s the current syncing status and app version of the Dropbox app on your new device? Let me know.

Hey @"nraihani", apologies if you’ve mentioned this already, but what other steps have you tried so far? Have you completely uninstalled the Dropbox app, restarted your device, reinstalled it and the issue persists?

Hey @"Grl4Sprt"! If you quit the Dropbox app and the issue persisted, then I also believe that this has to do with a third-party app. However, I’m afraid we can’t provide much info on that; you’ll need to check what apps are running in the background when you receive this error message.

@"eferrariph", sorry to hear the issue still persists. Can you send me a screenshot of what you’re seeing on your end exactly? I’d also like to know the current syncing status and app version of your Dropbox app.

Sorry for jumping in, @"bgillespie12". Even if you chose the “Hide my email” option, you should still be receiving all of your Dropbox emails to the actual email address that’s linked to your Apple ID (unless you disabled email forwarding). Can you take a look at this article from Apple and see if you can turn off the…

Hey @"madreocho"! I’m sorry to hear that happened. Can you you send me a full screenshot of what you see exactly when trying to delete this file from your Dropbox account? If there’s any personal info on the screenshot, please make sure to mask it first. Let me know once you’re ready.

Hi @"msyfla"! Hope you’re doing well. Just to clarify, are you searching for files on www.dropbox.com and you’d like to see the filepath of the file/folder you’re looking for in the results? I’m asking because, if you’re referring to the Dropbox mobile app, you should be seeing this option already. Let me know.

Thanks for posting here, @"JMBand"! Can you clarify how you’re backing up files to your external hard drive exactly? Are you manually creating copies of your files and saving them on your external hard drive? Also, when saying you use the Dropbox cloud, are you referring to the desktop app you’ve installed on your computer…

Hey @"GBV_123"! You can see more details on using the eID feature with Dropbox Sign here. Let me know if you have further questions after that.

Hey @"allenvor", have you also checked the Trash folder on your Mac device, and there’s nothing there? Do you see any “Files on my computer" or "Files in Dropbox” shortcuts on your local device that redirect you to your missing files?

Hey @"RelevantSalience", sorry for jumping in. I’m afraid this isn’t something we can provide much support on. As a result, I can only suggest testing this with a small size of files to see how it works for you and if it helps with what you’d like to achieve.

Hi again, @"Birsay1"! Just to make sure I haven’t misunderstood something, the Word document you mention above, are you able to open it normally on your computer, even though it’s 0 bytes? If you try to open other files that are currently 0 bytes on your device, what exactly do you see?

@"fpwilson3", have you reinstalled the Dropbox app and restarted your device in the meantime? Are you seeing the option to make your folders online-only after that?

Glad that worked, @"AJSanow"! Let me know, if you need something else.

Hey @"Frankrichter1982"! Thanks for posting on our forum today. Are you referring to your personal member folder, that’s mentioned here? If yes, can you see it under this page? If not, what do you see under your Events page instead or your Deleted files page? Keep me updated.

Welcome to the Community, @"AJSanow"! Can you send me a full screenshot of the exact error you’re receiving? Is this something you experience across multiple browsers? What if your colleague deletes the previous link and sends you a new one? Keep me posted for any updates.

Thanks to everyone for your patience so far! This is indeed being looked into and a fix will be rolled out very soon.

Welcome to our Community, @"jg1219"! Are you experiencing the same behavior if you quit the Dropbox app and change the status of the files to not being read-only after that? Is this happening to all KiCAD files that you’re trying to edit, and if yes, were they shared with you by another user? Feel free to include a…

Hey @"htamm"! Sorry for jumping in. I’ve just sent you an email, so please reply to it and we’ll check this further. Talk to you soon!

Are you seeing the small Dropbox icon in your system tray at the moment (close to your clock settings)? If you are, and you hover over it, the app version should be visible (if your app is updated, you should be seeing this app version).

I’d like to thank you for your feedback, @"csnoke"; I’ve made sure our team can see it too, in case they consider bringing this feature back at some point in the future.

Hey @"justinl", thanks for posting on our forum today. It sounds like you clicked on the option to delete your Dropbox account indeed. Can you upload your ticket number here, so that I can check it too and further assist? Let me know when you’re ready.

Hey @"Weglarz"! From what appears on your screenshot, you’re missing all Dropbox options from your context menu. Can you clarify the current syncing status and app version of your Dropbox app?

@"emendes", can you send me a screenshot of what you see on your end? It’d definitely help to have a visual before troubleshooting further.

No problem, @"Vera N."! Please reply to my email and we’ll look into this further.

@"lsy", can you describe to me the exact steps that you’re taking from renaming your file to what you see after that? Any relevant screenshots you can provide will also be super helpful.

Welcome aboard our Community, @"Vera N."! The error message you mention is usually generated because of one of the reasons mentioned in this Help Center article. However, to further assist, can I go ahead and log a ticket for you instead? I can message you to the email address you see here. Let me know.

I see, thanks @"TheNarg"! I can confirm your most recent ticket has been correctly logged in our system, so our team will get back to you as soon as possible. I’ve also left them an internal note on your behalf.

Hey @"oliverjames", hope you’re doing well. Just to make sure I got it right, you can see the Family Room folder on www.dropbox.com, but you’d also like to see it again on your desktop app. Correct? Do you remember how exactly you removed it from your desktop app in the first place? Did you use selective sync perhaps? If…

Hey @"TheNarg"! From what I can see, your previous ticket was automatically closed at some point due to inactivity, so you’ll need to open a new one indeed. Did you go to this page from an incognito window on your browser, like Hannah mentioned above? The reason for the incognito window is that we don’t want you to be…