Nancy Dropbox Community Moderator

You’re all set! I’ve just created a new ticket for you, so please get back to me, when you’ve got some free time. Thanks.

Hi Jason, I hope it’s OK to jump in here and thanks for the screenshot! What you describe is a bit odd indeed, as clicking on the small Dropbox icon in your system tray should show different options. Is there any chance you’re clicking on the Dropbox icon, and then on a small folder icon that’s located there? If that’s not…

Hey Dana, hope you don’t mind me jumping in. From what I understand from your screenshot, camera uploads is enabled on your desktop app, so each time you plug your camera to your computer, Dropbox is asking whether you’d like to upload these files to your account. You can control these settings via the Backups tab of your…

Hi @"Géraud", and welcome back to the Community! From what you mention, it looks like you’re running the beta app version on your desktop app, which may cause various issues in some cases, since it’s still experimental. Can you please turn off early releases via the General tab of your account settings, and then install…

Hi @"denis2000", hope you’re doing well. If she uploads something from her own device instead, where she has signed in to the desktop app with her new account, is she able to see these files when visiting www.dropbox.com? From what you’ve described, it sounds like she is logged in to the desktop app with her own account,…

Hi @"Otto2", hope it’s OK if I jump in here. Did you, by any chance, try a different payment method, in order to upgrade your Dropbox account? If you’ve got another card, or even PayPal, please give that a go and let me know what happens. If that’s not possible though, I can open a ticket for you and investigate this…

Hey @"EPASION04", hope you’re doing well! In order to move your files to your personal account, you can share them from your previous Business account to this one instead. You can check this link for all the relevant info. Let me know if you’ve got any questions after that.

Hi @"Marcos Paris", thanks for posting here today! In order to isolate this further, can you clarify if you’re having any type of issue when downloading your files normally from Dropbox, without using wget? Let me know, and we’ll take it from there.

I just opened a ticket for you! When you’ve got some time, please reply back to me, and we’ll further check this. Cheers.

Hey @"Kyle mcGill", hope you don’t mind if I jump in. Since the same issue persists, I can open a ticket for you and send it over to your Community email address. Let me know if that’s alright. 

No, we basically want to make sure that the desktop app doesn’t sync more than 300k files. So, if your Dropbox account has more than 300k files in total, but you don’t have everything syncing locally and some of them are only available on www.dropbox.com, you should be good.

Hi @"Coastal_Living", hope you don’t mind me jumping in. If your desktop app is currently linked to your personal account, and you’d like to have both syncing at the same time, then you’d need to upgrade to a paid Business plan indeed, like you mention. You can check more details here, too. Another option would be to log…

Hi @"ckrollins", and welcome aboard the Community. If I get this right, you’d like to manage your Dropbox cookie preferences and disable them, correct? In this case, you can have a look here. Also, if you scroll down to the bottom of the page, you should be seeing a link saying “Manage cookies/Cookies & CCPA Preferences”,…

Hi @"cgnerd", and thanks for posting here today. Is there any chance that your desktop app is syncing more than 300k files at the moment? If yes, then this could be one reason why this is happening. Besides that, I’d like you to clarify whether you have any symlinks in your Dropbox folder or if there’s any kind of…

Welcome to our Community, @"Alex A."! Just to have a closer look into this, can you please go to the Sync tab of your app’s preferences, and send me a screenshot of what you see there? Besides that, you should’ve received an email regarding Dropbox and upgrading to macOS 12.3 (if you can’t find it in your inbox, please…

Hi @"coronado3779", I hope you’re well. Just to make sure we’re on the same page, can you clarify if you’ve also enabled computer backup on your device and if you’ve taken any steps to turn the feature off? I’d like to see what you’ve tried so far, so that we can check this further. Keep me posted!

Hey @"Cat_CO-OP", thanks for posting on our forum today. Here is how to do it: * Make sure the Dropbox desktop application is installed and open on your computer. * Open your Dropbox desktop app preferences. * Click the Backups tab. * Uncheck the box next to Save screenshots and screen recordings to your Dropbox.

Hi @"katrisone", I’m sorry to hear about this. If you wish, I can open a ticket for you, so that our support team can look into this further and assist. Let me know if you’re OK with that, and l can message you to the email address that’s tied to your Community profile here.

Thanks for posting on our forum today, @"AxelG". Does the same thing happen if you try to access your Excel files via another browser? Also, does this occur for personal Excel files, or only shared ones? You can also feel free to send me a screenshot of the options you see, and I’ll take a look. Just make sure there’s none…

Hey @"Mark B", sorry to jump in. I’m glad to hear your issue is resolved now. If the same thing happens again, let us know, so that we can further investigate/open a ticket for you. Have a great weekend ahead!

Hey @"chuckbo", hope it’s alright if I jump in, as well. If you wish to check the exact space of your Dropbox account, you can take a look at your Plan tab. Besides that, you can also go to the Refer a friend tab to see more details on your referrals. Hope this helps!

Hi everyone, I’m glad to hear the issue seems to be resolved after updating your devices to the latest app version. In case any of you still face the same issue though after that point, feel free to give me a shout. Cheers!

Hi @"tienthanhng", hope you don’t me jumping in. I’ve opened a support ticket for you, so we can look into this internally. When you have time, please check the email address that’s tied to your forum profile here, and reply back to me. Cheers!

Hi @"andreasfmpro", hope it’s OK if l jump in here. If you wish to check the storage of your Dropbox account, you can do so via the Plan tab of your account settings. In case you have further questions, I’d be glad to help!

Hi @"DenisM5", and welcome aboard the Community! if l get this right, you don’t wish to back up your external drives to Dropbox, correct? If external drive backup has already been enabled on your device, could you take a look at this link, and let me know if it helps? In general, your external drive backup doesn’t take up…

Hi everyone, hope it’s OK if l jump in. For anyone that still has this issue, can you please log a ticket via our Support page, and send me the ticket number you’re going to receive? I’d like us to have a closer look into these cases, and investigate further. Thanks!

Thanks for posting on our forum today, @"iuhaq72"! Can you let me know if you receive the same error message on all Dropbox platforms? If you can include a screenshot of the error you receive in this email thread, that’d be great, too. Keep me updated.

Hi @"Ricky55", I’m sorry to hear that you’re still facing the same issue on your Windows device. If you’d like any help with this, I’d be glad to further assist. Can you (or anyone else who still has the same issue) verify whether this behavior persists, after quitting the Dropbox app? Also, is this something that occurs…

I’m really happy to hear this, Michelle! I’ll be around the Community, if you need something else.

I’m glad to read that your issue seems to be resolved, @"ajborson"! In case something comes up again, and you need our assistance, give us a nudge.