Nancy Dropbox Community Moderator

Thanks for posting here, @"krluck1"! I hope you’re doing well. If you want to check the available space on your Dropbox account, you can go to your Plan tab here. Do you mind sending over a screenshot of what you see there too, so that I can have a look regarding the issue you mention? Let me know when you’re ready.

Hi @"mf88", I hope it’s OK to jump in, too. I can understand your frustration on this matter. If that’s alright, we can log a ticket instead and have our support team further assist.

No problem! I’ve just logged a ticket for you, so please reply back to it, when possible. Cheers.

Thanks for clarifying, @"eli1020"! Is it OK if I open a ticket for you, in this case, and have this investigated internally?

Sorry to hear you’re having the same issue, @"Jeon". Can you let me know what’s the current syncing status of your Dropbox app? Also, have you given these steps a go? Do they seem to help? Glad to hear your context menu is now back, @"fefone"! I hope it stays that way.

Hi @"dr_chicken", There are a few reasons why you may be experiencing issues when searching for files within Dropbox using Spotlight. Following the update where the Dropbox folder was moved to ~/Library/CloudStorage, Spotlight sometimes does not re-index the folder until after it is opened for the first time. Could you try…

Hey @"Lenka32", welcome to our Community! In general, the language of your Dropbox mobile app is determined by the system language of your OS. So, for example, if your phone’s language has been set to French, then you should be seeing the same language when opening your mobile app. You can also see more details on this…

Hi @"Airycleere ", I hope it’s OK to jump in, too. If possible, can you try the same steps with another Gmail attachment and let me know if the same error pops up each time? Also, what’s the approximate size of the file you’re trying to save to Dropbox from Gmail?

Hi @"drmacnut", thanks for providing all this info! Can you let me know what’s the current syncing status of your desktop app? Also, where’s your local Dropbox folder located at the moment?

Hey @"lisamdun", sorry to jump in here. Besides the options you mentioned above (copy link/share/manage access), you should also be seeing other buttons (like “Export”, “Rename”, “Move” etc). When clicking on the ellipsis button that @"Jay" mentioned, are you able to scroll down the pop-up menu? These options should be…

Hi @"Laslett777", I hope you’re doing well. Can you send me a screenshot of what you see here?

Welcome to the Community, @"eli1020". You mention in your post that you’ve reinstalled the app, but did you perform a basic or an advanced reinstall? Also, what’s the exact OS version that your device is running at the moment? Let me know, and we’ll take it from there.

Hi @"messiaen", and thanks for posting on our Community! Can you please clarify if she has two separate Dropbox accounts (one under the old email address and another under the new one), or if her Dropbox account is linked to an old email address and she’d like to update it to the new one? That’ll help me guide you further.

Hi @"dupecoop", I’m sorry to hear the issue persists. If you’re on a paid personal plan, you can chat in with our support team. Phone support is only available for team admins on Business teams, at the moment. If you’d like us to check this further though, can you please clarify whether nothing happens when trying to…

I totally understand what you mean, @"nickgripton". However, if you’ve already tried a few general troubleshooting steps and the issue persists, it’d be better to log a ticket, as we can see details on your Dropbox account this way and check what else may be happening. If you’d like us to look into this further, we’d be…

Hi Alex, I hope it’s OK if I jump in, as well. Is there any chance that the folder was permanently deleted? Also, when was it approximately deleted from your Dropbox account?

Hi @"potassio97", and thanks for posting this on the Community. I’ll try to answer all of your questions as clearly as possible, so please bear with me; 1. If your desktop app is connected to the internet and running at the moment you’re making edits to a file, then it should automatically sync the updates you’ve made to…

Thanks for posting about this on the forum, @"langshipley"! One thing that I’d like you to clarify in this case, is whether the desktop app on your device is currently running. If it is, can you let me know what's its current syncing status? You should be able to check this by hovering over the small Dropbox icon in your…

Hi @"nharp", I hope you’re doing well! Is it alright if I open a ticket for you, so that we can investigate this further? If you don’t mind that, I can message you to the email address that’s tied to your Community profile here. Also, welcome to the forum, @"Gina_WV"! Can you let me know a few more details on the issue? Is…

Hi @"Jharn", I hope you’re doing well! I’ve just logged a ticket for you, so that we can check this further. Cheers.

Hey @"pavel8"! I’ve just opened a ticket for you. When possible, please reply back to it, and we’ll check this together. Thanks.

Hi everyone, I hope you’re doing well. @"SarahT123", have you perhaps tried to switch browsers on your computer and see if the issue persists, when searching for the files you moved into your folders? @"photogirl007", I can see above that @"Megan" had asked you a couple of questions on this. Can you let me know what’s the…

Don’t worry at all about it, @"Gusphoto"! I’m glad I could be of help.

Welcome to our forum, @"Gusphoto", and thanks for your feedback! I’ve already passed it along to our team. Besides that, what you can try as a workaround is to right click on your local Dropbox folder directly, and select all of your files to be online-only. This way, you shouldn’t need to change their status individually.…

Hi @"aa592" and @"katehannigan", I hope you’re both doing well. I’ve passed your feedback on this to our team, so that they can see your comments. Besides that, can you perhaps send me a screenshot of what you see on the website, when trying to load more photos? Does the issue persist when accessing your photos via a web…

Hey @"renzullk", I hope you’re doing well. Did you try to preview your .pdf files via different browsers and the same issue persists? Also, if you try to preview files that were always in a PDF format, can you see all of their pages?

Hey @"STUOS"! In general, there’s a 20GB limit when downloading files from the Dropbox website, so you shouldn’t have an issue with downloads that are smaller than that. Please go ahead and try Chrome too, and let me know if the same error persists.

That’s awesome news, @"wibblewobble"! I’m really glad l could help you with this and I appreciate your kind words. In general, the Dropbox website works best on these browsers: Firefox, Chrome, Microsoft Edge and Safari (you can also check more details here). If you need something else though, don’t hesitate to give me a…

Hi @"Mike W.45", thanks for posting here, as well! From what you mention, it sounds like this is a legit Dropbox email (since it’s coming from one of our official domains). Did you recently create a new Dropbox account, by any chance? If so, then it sounds like this email could be referring to this. However, if you still…

Hi @"wibblewobble", and sorry for jumping in. Have you also tried to delete your files after opening your web account on a different browser? Is the option still missing? I’d like to check whether this could be something browser-related. Let me know how it goes!