Nancy Dropbox Community Moderator

Hmm, I see. What are the app versions that your Dropbox app is running on both of your devices? I’ll check what else we can try, since the issue persists.

Hi again, I’ve logged a ticket for you, so you can reply back to me when you’ve got some free time. Cheers.

Hey @"Bruno19681", I’m sorry to hear about your overall experience. Can you send me a screenshot of what you see when visiting our Support page? Also, can you please provide a few more details on your issue and the charges you keep receiving, so that I can have a look for you?

Hey @"boonwd", I hope you don’t mind me jumping in here. I was able to do a bit research about this too, and I could find this thread on Microsoft's website. If this link doesn't help either, I’d suggest getting in touch with their support, so that they can take a look for you, as this icon doesn’t seem to be generated by…

Hey @"shauntucker", I hope you’re doing well. Prior to reinstalling the Dropbox app on your mobile device, did you also clear its cache via the app settings? If yes, can you also send the app versions that your app is running on both of your devices?

Hey @"fosterdouglas", I hope you don’t mind me jumping in. I’ve traced your ticket number in our system, and from what I can see, it’s already been forwarded to our specialized team. In the meantime, I’ve also left them an internal note, so that they may get back to you as soon as possible.

Hey @"retiredbutstillworking", sorry to jump in here. Have they also notified you that they have issues with their Dropbox space, after sharing content with them? If not, they don’t need to upgrade their account right away, but they can do so later on, if they run out of space, as well.

Sorry to jump in, @"CaptainDave". So, if I get this right, you need to open your Dropbox mobile app, in order for the files to upload automatically, correct? If you haven’t checked this already, can you please take a look at this Help Center article, and let me know if you’ve tried all of the given steps? This way, we can…

Hi all, I hope you’re doing well. In general, shared folders/files take up space from your Dropbox account, as they’re being added to it and they act like normal/personal files. So, just like your personal files, they’ll also take up storage from it. You can also check this Help Center article for more details, if you…

Thanks for posting on our Community, @"ejnoro"! Let’s have a look into this. First of all, can you let me know if you’ve also tested the shared link on your end? Do you face the same issue? In order to check this, please make sure that you’ve opened one of your shared links via an incognito window of your browser, on which…

Hi @"cranerr", thanks for posting on our forum. If I get this right, you’re having trouble downloading files directly from the Dropbox website, correct? Are you receiving any kind of error when trying to download multiple files at once? Also, is the total size of files you’re downloading more than 20GB perhaps? Let me know!

Hmm, I see. In this case, can I log a ticket for you instead, so that we can check this in more detail? Let me know.

Hey again, @"exx". Can you let me know what’s the current syncing status of your desktop app? If it’s not up to date, but still syncing, I’d like you to let it finish syncing first, and then try to make some of your files online-only once more, as a test. Does the setting work now or does the app download your files again…

Hi all, and sorry to jump in here. In order to isolate this further, can you let me know if this is happening for all Paper docs that have embedded videos/audio in general, or if there are docs that seem to be opening normally? Also, is it possible for someone to attach an example recording replicating the issue? You can…

Sorry for jumping in too, @"Don Jensen". Can you please try something else with me and let me know if it works? What I’d like you to do is to press Ctrl+ left click on the Dropbox icon instead. Do you see an option saying “Exit Dropbox” perhaps?

Welcome aboard the Community, @"onward". As a first, can you provide a screenshot of the error message that you keep receiving, when trying to back up your Documents folder? Let me know when you’re ready!

Hi @"exx", I hope you don’t mind me jumping in here. Is there any chance that there’s a third-party app or program on your computer, that’s accessing the folders/files you set as online-only? This would be one possible explanation as to why this is happening.

Hey @"Russ5", I’m sorry to hear the same issue still persists. Did you attach a link to the video in question perhaps or post your email address on the forum, which is why they were removed? In any case, can you please send me the ticket number from your previous convo with our team, so that I can have a look?

Hi @"Glen11", and thanks for posting this on our forum! After reading your message, it really sounds like the specific network/WiFi you’re connected to is blocking Dropbox for some reason. Just like our support team suggested, I’d also recommend contacting your ISP, in order to check this. If this wasn’t related to your…

Hey @"civon", I hope you don’t mind me jumping in here, and thanks for your screenshot! I’ve already passed your feedback along to the relevant team, so that they know about this. Hope this helps, and if you need something else, I’ll be around the forum.

Hi everyone, I hope you’re all doing well. At the moment, we have a relevant idea that’s open here, so if you’re interested, you can definitely vote for it. This will really help our team have a clearer image of what you need, and look into this further. Hope this helps!

Hi @"idontgetoutmuch", I hope you’re doing well! Can you let me know if you see any syncing icon next to this file on your desktop app, and what that icon is (green checkmark/cloud icon etc)? Also, what OS are you using and what’s the current syncing status of your Dropbox app?

Thanks for the additional info, @"MarcinM"! The domain you see looks like an official Dropbox domain, indeed. However, would you mind sending over a full screenshot of the message you received? Just so that we can have a clearer image of what may have happened.

Thanks for posting on our forum today, @"Jorge Pires ". I was able to locate your ticket in our system, and from what our agent mentioned, they’ve processed a refund for your Dropbox subscription. If you haven’t done so already, can you please get in touch with your bank? There’s a chance that your refund may still be in…

Perfect. In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. Let me know if that’s OK with you, and we’ll get things started.

Hi @"jare1099", sorry to jump in! Thanks for checking in with the sender, as well. That’ll help us isolate the issue. Whenever you have more updates from them, you can let us know here.

I’m sorry to hear about your loss, @"Barbara53". The charges that you received, do they seem to be associated with Google Play/iTunes or do they seem to be coming directly from Dropbox? Let me know, and we’ll have a look.

Hey @"pukoh", I’m sorry to hear you’re having issues with this. I’d like to ask you a few things first, so that we can isolate this. Are you experiencing the same behavior from various browsers and/or when trying via an incognito window instead? Also, do you mind sending over a screenshot of the results you see while…

Hey @"gquintero", and thanks for posting on our Community! If I get this right, you inserted the wrong date of birth while setting up your Family account, correct? If that’s the case, I can open a ticket for you, so that we can have a closer look. Let me know if that’s alright with you.

Thanks for posting on our forum, @"phelix9". Keep in mind that if you want to open a file and work on it, you’ll first need to make it local on your device and download its contents, in which case it’ll start taking up hard drive space from your computer once again. Let’s have a closer look though into your local Dropbox…