Nancy Dropbox Community Moderator

Hey @"STUOS"! In general, there’s a 20GB limit when downloading files from the Dropbox website, so you shouldn’t have an issue with downloads that are smaller than that. Please go ahead and try Chrome too, and let me know if the same error persists.

That’s awesome news, @"wibblewobble"! I’m really glad l could help you with this and I appreciate your kind words. In general, the Dropbox website works best on these browsers: Firefox, Chrome, Microsoft Edge and Safari (you can also check more details here). If you need something else though, don’t hesitate to give me a…

Hi @"Mike W.45", thanks for posting here, as well! From what you mention, it sounds like this is a legit Dropbox email (since it’s coming from one of our official domains). Did you recently create a new Dropbox account, by any chance? If so, then it sounds like this email could be referring to this. However, if you still…

Hi @"wibblewobble", and sorry for jumping in. Have you also tried to delete your files after opening your web account on a different browser? Is the option still missing? I’d like to check whether this could be something browser-related. Let me know how it goes!

Hi @"Norfolk VHF", I hope you’re doing well! One option I can think of, in this scenario, is to go to the computer on which you don’t want your video file to sync and change your Dropbox app preferences, so that new files that are being added to it by the web/another device sync as online-only automatically. You can find…

Thanks for posting on the forum, @"sophiahirakis"! Do you receive any errors when trying to open the .dmg file? Any screenshots you can provide are greatly appreciated.

Thanks for posting about this here, @"grmunjal". Since I understand that you’d like to change your type of subscription from Plus to Family, it’ll be necessary to downgrade your Dropbox account first to Basic, and then, re-upgrade it by inserting your payment method to the system. If you have any trouble though while doing…

Hi @"jash1a", thanks for posting on the forum. Can you please open a ticket via this link, and send me your ticket number?

Hi everyone, I hope you’re all doing great. For anyone who’s still having this issue, can you please go here and open a ticket/email with our support team? After you’ve done so, please make sure to send me your ticket numbers here. Thanks!

Hi @"Lisa Feraco", and welcome aboard the Community. If there’s no option to cancel the subscription, after logging in to the Dropbox account in question, there’s a chance that the account was initially upgraded via the App Store/Play Store instead. Can you please check your bank statement and let me know if you see…

No problem at all! If you need something else, give me a nudge.

Hey @"krisD", I hope you’re doing well! If you wish for other users to upload files to your own Dropbox account, you can open a file request for them indeed. This won’t require them to open a Dropbox account on their end.

Hi again, @"Riley M.2". I’ve just opened a ticket for you, as well. Please reply back to me, when possible, and we’ll further check this.

Hi Jeremy, hope it’s OK to jump in. Just to clarify, before uninstalling the desktop app from your device, did you disable computer backup, by any chance? Also, if you go to this page, are you able to see the computer folders that were previously backed up, along with your files?

Hey @"permissions", welcome aboard the Community! In order to check this further, can you please upload a screenshot of the permissions error that you mention? I’d like us to have a visual before proceeding with any steps. Give me a nudge when you’re ready.

Great news, @"Runnerdad"! If you need something else, I’ll be around the Community.

Thanks for sending over your ticket number! I’ve also left an internal note to our team, so that they know you’ve contacted us here. If you need something else though, give me a nudge.

Hi @"DC2022", and sorry for jumping in. I’ve opened a ticket for you, so please reply back to my email, when possible. Cheers!

Hi @"hsiktas", welcome back to the forum! Can you send me a screenshot of the options you see when trying to edit a PDF file, so that I can take a look for you?

Hey Terry, I hope you don’t mind me jumping in, as well. If you uninstall the Dropbox app from your device, then the files within your local Dropbox folder won’t be affected; they will just not be syncing to your online account until you reinstall the desktop app and connect it to your account once again. As a result,…

You’re all set! When possible, please reply back to my email and we’ll check this together.

Hey again, @"SOpp"! Do you mind if we open a ticket for you instead, and investigate this further? If that’s OK, we can message you directly to the email address that’s linked to your Community profile here.

Thanks for posting here, @"stuffsneak"! I’m afraid that UPI can’t be used as a payment method for yearly plans at the moment, as they only support monthly subscriptions. In order to select a yearly subscription, you’d need to use a different payment method.

I hope it’s OK if I jump in, as well, Omar. Can you also follow the steps in this Help Center article and send me a screenshot of what you see, if you try to restore a previous version of your file?

Hey again, @"Runnerdad"! As per the syncing icons that you mention on your desktop app, you can take a look at this article for more info. If you have any follow-up questions though, please let me know. Also, thanks for the screenshot that you sent! Can you send me one more screenshot of what you see after right clicking…

I see what you mean. As soon as this happens again, feel free to give me a nudge here and we’ll investigate this further.

Hi @"SOpp", and sorry for jumping in here. In general, your regular files include any content that’s not shared with anyone else (you’d be seeing these files on your All files tab and your Backup page).

Hi @"joe1776", and welcome to the forum. I understand your frustration on this. However, I’d like to mention that it’s important to respect each other on the forum and be polite, as stated in our guidelines, as well. Now, in regards to your issue, can you try switching browsers/opening an incognito window, if you haven’t…

Hey @"Sanderch", I’m sorry to hear you had this issue. Just to clarify, did you pay for a Dropbox subscription via the Google Play Store on your device and your Dropbox account still shows as Basic, or was the transaction never completed at all? Let me know, and we’ll take it from there.

Hi @"ppadmin", I’m sorry to hear you’re facing this issue. Can you let me know what’s the app version of the Dropbox app on the devices you’re having this issue? I’d like us to investigate this further.