Nancy Dropbox Community Moderator

Hey @"dluptonmd"! I was able to locate your ticket in our system and I can see that our agent has indeed replied back to you. Can you please scroll further down in the email thread to see the whole convo?

Thanks for the screenshots, @"matsuli"! Can you please send a few more details on the external drive you’re trying to back up? Is it HFS+/APFS/exFAT/FAT32-formatted, for example? Also, what’s the app version of your Dropbox app?

Hi @"JOfE", I hope you’re doing well and Happy New Year! Just to make sure I understand correctly, do you mean that you’d like to search for a Dropbox file/folder based on name/tag while you’re on Dropbox Paper?

Hi again, @"xuser06", and Happy New Year! Can you please let me know if you’re still having issues with this and if you’ve updated/replied to your support ticket recently? I can see that there’s one already opened with our support team which is being handled by our specialists.

Hey Doug, sorry for jumping in. Is it alright if we open a ticket for you, so that we can check this internally? Let me know, and we can get things started.

Hi @"waldbrand", sorry for jumping in. Can you clarify a few things for me first? For example, is the Dropbox app only trying to back up your Documents folder or another drive, as well? If you check www.dropbox.com, are you able to see all of your files online? Finally, can you please resume syncing just for a bit, and…

Hi @"Justinw", hope you don’t mind me jumping in. Just to clarify, did you follow the steps on how to relaunch your Finder, after quitting all apps, and restart your Dropbox app? Can you please let me know what’s the exact syncing status of your Dropbox app at the moment? Also, if you open your Dropbox folder and right…

Hi again, @"Jean B"! Thanks for the screenshot. Is it OK if I open a ticket for you, as well? This way, our team will be able to look into this internally.

Hi @"bonn88"! Do you mind sharing with me the ticket number from your support request? I’d like to take a look, as well. Also, have you checked your Events page? Are you able to locate the deletion event there, and send its URL to our support?

Hi @"GadgetGrrl", and Happy New Year! If you check the top part of your screen, where your clock settings are showing, can you see a small Dropbox icon? If yes, please click on it and then, hover over the syncing status showing at the bottom of the window. Do you see an option to pause syncing there perhaps? Let me know.

Hi @"chris567"; hope you don’t mind me jumping in. Can you please try to remove this file one more time from your Dropbox folder, and then, quit/relaunch the Dropbox app? I’d like to see if it’ll keep trying to sync it, even after that point.

Hi @"AgentOrange", and thanks for posting on our forum. I’ve passed this along as feedback to our team, so that they can also see your comments about this and take them into consideration. If there’s something else I can help you with, please let me know.

Hey @"Tim T.13", I’m sorry to hear that. If you check your Applications folder, has Dropbox been removed from there? I'd like to make sure that the uninstall has been completed successfully. Also, can you please open the 'Activity Monitor' utility on your computer, as an extra step? Do you see any other processes…

Hi @"Ahussain89"! Did you receive any errors while submitting your ticket? If not, can you please check again your email address, including your spam folder, and let me know if you can see any ticket number perhaps?

@"irstm", are you having this issue on your Chrome browser, as well? Have you also checked your browser for any possible plugins and updates? @"thehoarder22", can you also check whether there are any pending updates on your Chrome browser that need to be installed?

Hey Sam; Happy New Year! From what you sent above, it sounds like you’ve been billed for a Dropbox Sign plan, and not a Dropbox subscription. If you haven’t done so already, can you please open a ticket with our support team via this link, and then, send me the ticket number you’re going to receive?

Hi @"robn1"! I’ve just opened a ticket for you, so that we can look into this internally. When possible, please reply back to me.

Happy New Year, @"Jean B"! Thanks for posting here. Can you please clarify which app version of the Dropbox app are you currently running? If you try to download a folder directly from your Dropbox app to your iPad and then, upload it to iCloud, does that seem to work? Keep me posted.

Hello from me, @"marius_magherca", and Happy New Year! While uploading those files to your Dropbox account, did you use the website or the desktop app on your Mac device? If you used the Dropbox app, can you please open your local Dropbox folder and let me know if the files appear corrupted there, as well?

Happy to hear that! If you need any further help, feel free to ping me.

Hey @"maayan2007"! Can you send me a screenshot of what you see here? Also, do you see any files at your All files page?

Hi @"shajuniper", I’m really sorry to hear this. In general, if one of the shared folder members deletes their Dropbox account, this shouldn’t affect the files in your shared folder, as also described here. Is there any chance that the other user deleted these files manually, before deleting their own account?

Just to clarify, are you still facing the same issue? If yes, can you please try and sign in to your Dropbox account via www.dropbox.com? I’d like us to isolate this more and see what may be happening.

Sorry for jumping in, @"nm_14". Just to clarify, are you receiving this error message if you try to upload small files to your account from all platforms (website/mobile app/desktop app)? Can you please go here and send me a screenshot of what you see on your Plan page?

Hi again, @"charrua4"! If you want, we can open a ticket for you and have our support team look into this further, just in case there’s a workaround. Let me know if you’d like that.

Thanks for bringing this to our attention, @"andherand". From what I understand, it’s the Dropbox cache that keeps taking up space from your device, even after the upload is complete, correct? In this case, here’s what I’d like you to try as a test; clear the app’s cache via the app settings (just make sure there are no…

Hi from me as well, @"Chrisg53"! Like @"Hannah" mentioned, it sounds like you have two Dropbox accounts indeed, and one of them is on a yearly plan, while the other is on a monthly subscription. As a result, if you cancel the Apple subscription, the other account shouldn’t be affected by this. Can you please follow these…

Perfect, @"JUEFS". I just opened a ticket for you. When possible, please reply back to it/let me know in case you can’t see it in your Dropbox email address.

I’m really happy to hear you were able to sort this out, @"Cajun12345", and thanks for sharing these details with us! If you need something else, you can always give me a nudge.

Hi @"Kendal B."! I hope you’re doing well. Just to clarify, do you have the Dropbox mobile app currently installed on your iPhone? If yes, you can enable camera uploads there and select to upload only photos that are stored on your phone from this point on (so that you don’t upload any old files). After the files get…