Nancy Dropbox Community Moderator

Thanks for the additional info (and the screenshot)! Is it OK if we log a ticket for you in this case, and check this further?

Hi @"Michel G.7", sorry to jump in here. If being on macOS 13.3 doesn’t seem to help at all, please let me know, so that we can investigate this further. Feel free to send me the ticket number from your convo with our support team, and I’ll check it for you, as well.

Hi @"goblynn93", I’m sorry to hear about the situation. As the next step, can you please clear your browser’s cache and let me know if that makes any difference? Do you see the same thing if you switch browsers or log in to your Dropbox account via an incognito window? Besides that, I’d like to ask you if you’re having any…

Hi @"lanefarin"! Thanks for posting here, too. Can you share a few more details on your issue? Were you also invited to a shared folder, which has been removed from your Dropbox account by the owner, but still remains on your desktop app somehow and can’t be deleted? What’s happening exactly in your case?

Еще раз привет, @"Oleg8"! Не возражаете, если мы зарегистрируем для вас тикет в этом случае, чтобы мы могли проверить это дальше? Дайте нам знать, и мы сможем отправить вам сообщение на адрес электронной почты, связанный с вашим профилем сообщества здесь. ----------- Hi again, @"Oleg8"! Do you mind if we log a ticket for…

Welcome aboard the forum, @"Iron_Mind"! In general, there’s a 50GB upload limit on the Dropbox website, so please keep this in mind in case the files/folders you’re trying to upload are more than that. Now, as per the desktop app, can you clarify for me what’s its current syncing status and app version that it’s running?…

Thanks for clarifying that. Are you receiving any type of errors if you try to insert the 12-digit transaction ID you mentioned above in this page?

Hi @"triangle4", and thanks for posting here. Upon updating your Dropbox email address, did you select any option to sign you out of all your linked devices and browsers perhaps? Let me know, and we’ll take it from there.

Hi @"sz79", and thanks for posting here about this! The charges that you’ve received, do they seem to be directly from Dropbox or the App Store/Play Store instead? That’ll help me guide you further.

Hi @"Richard O.3", I hope you’re doing well. Just to clarify; did you upgrade your OS to macOS 13.3, and you’re still having this issue?

Thanks for the screenshots, @"Andy50"! I’ve removed your location data due to security reasons. Can you let me know if you see the same thing on the Dropbox website or just the mobile app?

No problem! When you have the ticket number, please give me a nudge.

Hi again, David! I just logged a ticket for you. When possible, please reply back to it, and we’ll check this further.

Hi @"julianmaurice1"! Thanks for posting this on our Community! Can you clarify when you started having this issue on your end? Is this the first time you’re sending out documents for signature via your Dropbox account or was this feature working previously correctly for you? If you can also send a screenshot of what you…

Hi @"douel045", and sorry to jump in here. Can you please follow these steps and log a support ticket with our team? * Make sure that you are NOT signed in to ANY Dropbox account in your internet browser. * Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option. * Scroll…

Hey David! I hope you’re doing well and sorry for jumping in. Just to clarify; did you add no-reply@dropbox.com to your email contacts, and you’re still unable to receive the 6-digit code?

Hey @"tranvu"! Sorry to jump in, too. You mentioned in the beginning of this thread that you followed some specific instructions. Can you please explain which steps you’ve taken exactly, so that we can isolate the issue further?

I’m sorry to hear about your experience, @"mariomack_". If you have the ticket number from your last attempt to contact our support team, can you send it to me so that I can check what happened?

Hi @"joeking1", I hope you’re doing well and apologies for the late reply, @"radiofc". If this is still an issue on your desktop apps, can you send me the app version that the Dropbox app’s running on your devices? Also, did this start happening after restarting your computers?

Thanks for keeping us in the loop, @"Andyjenk2 "! Can you also upload the screenshot you took previously in this email thread, so that we can check it, as well?

Привет, @"Oleg8", извини, что влезаю. Чтобы загрузить снимок экрана в эту ветку сообщества, вам нужно нажать на маленький значок камеры над окном сообщения (прямо перед тем, как опубликовать здесь свой ответ). Дайте нам знать, сможете ли вы это сделать. ------------- Hi @"Oleg8", and sorry to jump in. In order to upload a…

Welcome aboard the Community, @"Andy50". Can you let me know what’s the app version of the Dropbox app you’re using on your Android device? When did you notice this issue in the first place? Keep me posted for more updates!

Thanks for posting on our forum, @"rileybeebs"! When saying that your Dropbox app is stuck indexing on your device, does it show a specific number of files indexing or are there no details showing? If you click on the small Dropbox icon in your menu bar and then, select "Sync history”, are you seeing something more? Keep…

Hey @"PT Taps"! Hope it’s OK to jump in. I just logged a ticket for you. When you have some spare time, please reply back to me and we’ll check this further. Cheers.

Hi @"carlopenco", thanks for posting on the forum! As a first step, can you please upload a screenshot of what you see on this page? That’ll help me assist you further.

Hi @"rramey", welcome aboard the Community! As a first step, can you please clarify for me what’s the exact size of the folder you’re trying to add to your Dropbox account? Let me know when you have more updates, and we'll have a look into this.

Hey @"fugu1003"! I’ve replied back to your ticket. When you get the chance, please check the inbox of your email address and let me know if you can see your ticket there, along with my reply.

Hi @"Cod", and welcome aboard our Community! If I get this right, you’re creating a shared link for your Dropbox files, and you see a different file when copying it over to your Outlook email, correct? Can you please describe to me the steps that you’re taking in order to create those links? Also, when did you start…

Hey @"dreamsinifilm", apologies for the late response. Are you still facing this issue on your Dropbox account? If yes, does it occur with Google Slides too, or just Sheets/Docs? Are you also having this issue if you try to access them via an incognito window on your Chrome browser? @"noah_sniderman", just to clarify, is…

Hi @"fugu1003"! Sorry to jump in here. I just opened a ticket for you. When you have some free time, please reply back to me and we’ll take a closer look into this.