Nancy Dropbox Community Moderator

Thanks for posting about this here, @"spp1973". When editing the file via Excel for the web, do you see any errors? Do your updates seem to be saving automatically, if you check the top part of the Excel sheet? Have you tried editing via a different browser too, and the same thing keeps happening? Let me know when you’ve…

Hi @"otticolab", thanks for sharing your feedback on this! In the meantime, you can perhaps try organizing your projects in folders, in order to keep them separate. You can check this page for more details. Hope this helps a bit.

Hey @"Belloli"! I was about to log a ticket for you, but from what I can see, you already have one open and it’s being handled by our specialized team. Please keep checking the same email thread, as they’ll reply to you there.

@"sweetybhardwaj", do you have any other devices that are linked to your Dropbox account (via the mobile/desktop app)? If yes, please check their notifications and let me know if you can see the one-time code there. If not, can you access the email address showing here, so that we can log a ticket for you?

Sorry for jumping in, @"Pansy L.". Is this happening for all images on your Dropbox account, or just the ones located within the "camera uploads" folder on your desktop app?

Let us know when you've got more updates, @"mtritter"!

Sorry for jumping in, @"gm40". Is no-reply@dropbox.com added to your email contacts, as well? If yes, please open another browser on your computer, and log a ticket with our support team via this page. After that, send me your ticket number here. Thanks!

Hey @"Sirli"! Please check your email address here, and reply back to my message. For everyone else having the same issue, can you please clarify if you’ve checked your spam folders and added no-reply@dropbox.com to your email contacts, before resending the one-time code? ------------------…

Glad to hear that, @"iamchrishall"! @"JASerz", has the issue been resolved for you, as well?

Hey @"SimonThursday"! Once you’ve restored one of your empty folders again, can you immediately follow these steps to see details on their version history? Besides that, you can also try checking your Events page. Let me know if you find something more.

Can you please try to remove one of the users from the folder, as a test, and then share it again with them? Do they still see the same error now? Do they see the same thing if they try to access the folder via a computer as well, and not their mobile device?

Thanks for that, @"not-happy". From what I can see, one of your tickets has been forwarded to our specialists, so they'll contact you as soon as possible. I've also left them an internal message for you.

Thanks for bringing this to our attention, @"tyeik". Can you please try to clear the cache of your main browser, and check for any pending updates that need to be installed/make sure you’re using the latest browser version? Also, it’d help if you restored your browser to its default settings and disabled any browser…

Hey Alex! Please check your email address, when possible, and reply back to my message there. Thanks.

Welcome to the forum, @"rfunke". If you’ve joined a Business team, then each team member will have a personal folder by default, which contains their own personal files/folders, as well as files that have been shared with them. For more info, you can also check this Help Center article. As a result, I'm afraid this can't…

Hey @"MotivatedMover", hope it’s OK to jump in. Do you mind sharing a screenshot of the error they see exactly on their end? Have you shared any other folders with them, and if yes, do they see the same error when trying to access them?

Hi again, @"Sharkman"! Can we log a ticket for you, and investigate this further? We can message you to this email address, if that's alright.

Sorry for jumping in, @"jmee". If you haven’t already, can you please clear your browser’s cache, and check for any pending updates? What’s the default browser you’re normally using, as well as its current version?

Thanks for bringing this to our attention, @"not-happy". Do you have any ticket number from your convo with our support team, from when they approved your refund on the 09/11, so that I can take a look?

Hey @"Sergio75"! I’ve merged your post here, since it looks similar to the topic that's being discussed. Can you please have a look at the previous posts, and let me know if anything seems to help?

We're sorry to hear this, @"Art teacher". Since you’ve already contacted our support team, can you send us the ticket number from your convo with them? Was the Dropbox account that you mention upgraded to a trial directly via www.dropbox.com, or the App Store/Play Store on your mobile device?

@"David L.160", can we log a ticket for you then, and look into this internally?

Welcome to the Community, @"keinbroo"! Did you friend send you a Dropbox Transfer, which automatically expired after a few days perhaps? If yes, I’m afraid it’s not possible for you to restore these files, since they’re no longer accessible on your end. However, can you clarify if your friend deleted them from their own…

Thanks for posting on the forum, @"gormdael"! Is this only happening when opening your PowerPoint on Dropbox, or even if you open it outside of Dropbox/download it to your device? How did you embed the videos in your PowerPoint? Are they YouTube videos for the most part, or were the videos embedded from another site? Can…

Thanks for the extra info, @"Ewamscion". What I can suggest, since this sounds a bit odd indeed, is to log a ticket for you and send it to this email address. I can’t guarantee we’ll be able to see much more, but it may be worth to have a look.

Hey @"David L.160"! Do you mind clarifying the OS version of the device on which you're having this issue? Also, what's your app version?

Hey @"zosea", thanks for posting here. Do you have any other email addresses that could be linked to a separate Dropbox account? It sounds like you’re being charged for a different one, from what you mention. Can I reach out to you to this email address, to look into this further?

Hi @"Yevhen6581"! Can you please log a ticket with our support team via this page, and send me your ticket number after that?

Thanks for all the details you've shared here, @"Superpetak"! Are all of the Dropbox accounts you mention on the same plan? If one of your desktop apps was running the beta app version/experimental build, you should be able to see it if you hover over the small Dropbox icon in your system tray. Do any of these devices run…

Hey @"Nygreekrican"! I was about to log a ticket for you, but I can see you already have one open with our support team, and one of our agents has messaged you. Please reply back to them, when you can.