Nancy Dropbox Community Moderator

Thanks for clarifying, Dale! Have you also checked the team selective sync settings to make sure the default option isn’t to have folders stored on the Dropbox website only? This would prevent them from syncing locally to the desktop app, so it’s a possible explanation.

Thanks for the screenshot, @"Sean_Tidy_Tips", and sorry for jumping in. Can you share with me the version of your Safari browser, as well as the OS version of your device? If you check your web browser for any pending updates, do you see any to be installed? Finally, can you please disable any possible plugins as a last…

Hi again, @"JCplusULTRA". I’ve sent you an email. Reply back to me, when you can, please.

Hi @"Elyse22"! Thanks for letting us know about this here. What’s the approximate size of these last .wav files you mention? Are you uploading them all at once, or one by one? Have you noticed the same behavior via different browsers on your computer? Can you try to upload another type of file (a document, for example),…

I’m sorry to hear this, @"sadsad". Can you please check your Dropbox app’s syncing status, and let me know what it shows? Did you check your Events page and Deleted files page on the web, and there’s no sign of your missing content? Keep me updated.

@"1115shy", I’ve logged a ticket for you! Please check it, and reply back to me. @"abueljebain", can you access the email address shown here? This is the only email address we can contact you to from the Community.

Hi there, @"ABBYCOLLINS"! Has the other user also checked their email’s spam folder, and added noreply@mail.hellosign.com to their email contacts? Are there any other signers that face the same issue as them?

Ehi @"MACCHE M.", spero che tu stia bene. Forse hai problemi con questo? Se sì, quante ore sono trascorse da quando i tuoi link sono stati bannati? --------------------- Hey @"MACCHE M.", hope you’re doing well. Are you having trouble with this perhaps? If so, how many hours has it been since your links have been banned?

No worries, @"jonnymk". I’ve forwarded your feedback about this to our team, so that they can take this in account for the future. 

Hey @"Utfkhccb"! The bandwidth you mention should be 1TB per day.

Hi again, Dale! Can you clarify what’s your current plan? If you’re on Dropbox Business, is this user part/member of your team as well, or are they an external user instead?

Welcome aboard our Community, @"RuthP"! After installing the Dropbox app on your new device and logging in, you should see an "Advanced Settings" link (right before you proceed to create the new Dropbox folder to sync your files). By clicking on this option, you can pick where you’d like this Dropbox folder to be located…

Thanks for giving that a try, @"prestong777888". Can we log a ticket for you then? It looks like we'll need to investigate this further. We can email you to this address.

Sorry for jumping in, @"Snowdrop". This is where the number of files should be showing. Can you right click on your local Dropbox folder again, select “Get info”, and send me a screenshot of what you see? I’d also like to take a look. Finally, you mentioned in the beginning that all this started after a recent update. Was…

Thanks for the screenshots, @"danielpassos"! Just to clarify, is this folder located within another folder perhaps? If yes, have you made sure the parent folder doesn’t have the same folder icon/isn’t shared?

Sorry for any misunderstandings. In general, Safari 12 is supported by Dropbox. However, if your OS isn’t, then Dropbox may not be accessible, even if you’re using Safari versions 11 and later.

Hi from me as well, @"besser26"! We can’t provide any timeframes, I’m afraid. If you’re having any specific issues though while using your desktop app with File Provider/macOS Sonoma, please let me know.

Thanks for posting here, @"Ghost X Ghost". Can you send me a screenshot of the shared link settings? Also, the folder you’re trying to share via view-only link with them, is it already shared with other users perhaps? If yes, then it will have two figures on the folder icon, as shown here. Ping me, when you’ve got more…

Hi @"DeoTech3"! Welcome aboard our Community. At the moment, it’s only possible to join a shared folder by going to www.dropbox.com, and adding it to Dropbox via the Shared tab first. Do you mean that this user is adding this folder to their Dropbox account via the Shared tab, and it still doesn’t sync locally to their…

Hi again, @"John-Smith"! Thanks for testing this out. I’m wondering if the issue lies with your device’s OS actually (Dropbox supports iOS 15 or later), since iOS and Safari are closely linked. If possible, can you try a different browser on your mobile device, and let me know if that works? I’d just like to point out that…

Hi @"jonnymk", hope you don’t mind me jump in. This sounds like expected behavior, as only specific file extensions show on the Photos page. You can also see more details on this here. If I’ve misunderstood something though, please let me know.

Thanks for the screenshot, @"Simple"! Can you please look at your menu bar (at the top part of your screen, close to your clock settings), and check if there’s a small Dropbox icon there? If there is, I’d like you to hover over it, and send me the app version you see. After that, please click on it, and send me a…

Thanks for sending over more details, @"kstapes09"! It sounds like you’re having trouble on the Dropbox website. Does the issue persist on multiple browsers? If yes, I’d like a screenshot of what you see exactly on your end. A visual will help me understand better what’s going on, and troubleshoot further.

Hey @"offpistesau", sorry for jumping in here. Does the issue persist even if you quit the Dropbox app? If not, what's the app version of your Dropbox app? Did the issue occur after a specific update?

Hi @"DebraV", hope you’re doing great! From what I understand, you’d like to pair your two Dropbox accounts, so that both of them are accessible/syncing on your computer at the same time, right? To do this, one of them will need to be on a Business plan (in this case, your organisational account). If that’s true, then you…

Sorry to hear this, @"dragonpro1". Are you also seeing a blank screen, or receiving the error shown here, when trying to access the Dropbox website? If you open it via an incognito window instead, while on your Windows 10 device, does that seem to work? Let me know, and we’ll take it from there.

Thanks for that, @"Squigley", and sorry for jumping in. Can you clarify what’s the overall size of the files you’re trying to upload to Dropbox?

Hi again, @"Maxime Coevoet"! I was about to log a ticket for you, but I see you’ve recently chatted with our support team about this. I’ve left them an internal note on your behalf, and they’ll continue troubleshooting in the same email thread directly. Thanks!

Hi @"Photo O."! Thanks for bringing this to our attention. Did this happen once, when you tried to grant access to a shared folder, or is it happening for all requests now? Can you send me a screenshot of the email you receive now (while hiding any personal info), so that I can take a look? Nudge me, when you’re ready.

Hi @"kstapes09"! Thanks for posting on the Community. Can you send me a full screenshot of the error you mention? Is this happening when trying to access the Dropbox website/desktop app/mobile app? Let me know.