Nancy Dropbox Community Moderator

@"colinmathew", can you please clarify the OS version of your device, as well as the syncing status and app version of the Dropbox app on it? Also, if you’ve taken any troubleshooting steps so far, can you clarify what these are?

Hey @"Sylau888", thanks for posting this here. Can you send me a screenshot of the message you get saying that your Dropbox account is already upgraded? Besides the email address that’s linked to your Dropbox mobile app, do you have any other emails that could be connected to a different Dropbox account (that has been…

Hi everyone! Hope you’re all doing well. Our team is aware of this and they’re working on a fix. As soon as we know something more, we’ll update you here. Other than that, you can also check our status page for more info.

Lovely, thanks for that! I’ve found your ticket and left a note for our team, too. They should get back to you as soon as possible.

Hi @"EWJospe"! Hope you’re well and welcome to the Community. Can you clarify when you’re receiving these notifications exactly? Are you taking any specific actions on your device/Dropbox app, right before they appear? I’d also like to know the syncing status and app version of your Dropbox app. From the notification, it…

Hi everyone! Just wanted to let you all know that our team’s aware of this and investigating. As soon as there are more updates, we’ll share them here. Thanks!

Hi from me too, @"aksmith141"! Sorry to jump in. Is it possible that your friend added this folder to their Dropbox account instead as a shared folder? Did they upload the file you mention in this folder via the Dropbox website, as well? If they open the folder on www.dropbox.com, can they see the file they added?

@"EnzoDeCastro", can you send me your ticket number here? I’ll try to locate your ticket in our system, and leave them an internal note on your behalf.

Hey @"godfreyp"! Sorry to jump in here. In general, we recommend that you don’t sync live databases with Dropbox, such as Quickbooks, as this may cause issues along the way. Most databases should have remote access methods as well, so you don't need to sync the live database. You can try uploading saved snapshots, however,…

I’m sorry to hear about this, @"jaycub". If you wish, feel free to send us more details on the issue you mention with users not having permission to view shared links, and we can take a look.

Hey @"LockDroid", hope you’re doing well. What I’d suggest is to report this here instead. If you haven’t already, please have a look at this Help Center article, too.

No problem! Please reply back to my email, when you can.

Thanks for posting this on our forum, @"RiCo67"! If you look at your system tray, do you see a small Dropbox icon close to your clock settings? If yes, I want you to click on it and clarify the syncing status it reports. In case the Dropbox icon isn’t showing at all, I’d like you to go to your Start menu instead and…

Thanks for the additional info, Peter! It’s really helpful. Out of curiosity, are you having trouble with image files, as well? I tried to test this too, but the feature seems to be working properly, so I'd like to gather as much info as possible.

No worries, @"fourbanks". Can we log a ticket for you then and investigate further?

Hi from me too, @"Jipy"! Hope it’s OK to jump in. I tested this on my end, as well; from what I can see, when making files available offline, there’s a small blue syncing icon showing that the file’s becoming offline, before the icon turns into a small green checkmark. Other than that, there’s no progress bar when…

Thanks for the app version, Richard! Can you also send me your ticket number, as it shows in your email address? It'll most likely start from #23 and then continue with an array of numbers. I can leave an internal note for you, so that our team may review this as soon as possible.

I’m happy to hear that, @"WriterGirl"! I’ll be here, if you need something else.

Hey @"Rgdamian"! Can you please double check your personal email address again, along with its spam folder, and let me know if you still can’t see a ticket number?

Hey @"jeffaugust", what’s the size of the of the .mp4 and .mp3 files you’re unable to play on your Dropbox account? Can you send a visual of what you end up seeing? Did you start having this issue after a specific update in your OS/Dropbox app?

Thanks for the screenshot! It looks like this error is about the Dropbox website, and not the shared link necessarily. Can you send me one more screenshot of the shared link URL you’re getting this error for? I’d like to make sure there’s nothing wrong there.

I’m really sorry to hear about your loss, @"Richard S.63", and what happened. Feel free to send me your ticket number here, and I’ll also have a look. Can you also clarify the app version of your Dropbox app and if you’ve had any recent updates on it? Let me know when you’re ready.

Thanks for posting on the Community, @"Richard Laycock". To look into this further, we’ll need to know the exact steps you’re following to transfer your files over to Dropbox. Are you following these steps? Let me know and we’ll take it from there.

Hi @"denise31", and thanks for posting this here. Is your Excel file password-protected perhaps? Are you receiving this error for all Excel files, or even Word documents and PowerPoint presentations? Finally, is it possible the file you’re trying to preview is more than 40MB in size? Keep me updated, and we’ll have a look.

Hi @"Scudda"! Sorry to jump in. After double checking with the team, I’m afraid that the bitrate isn't currently configurable and anything that's converted to MP3 will have the bitrate set to 128kbps by default. I can most definitely pass your feedback on this though to our team. 

I see what you mean. However, since this is still regarding the same file (even if it’s been renamed/moved etc), the existing shared link won’t break, which is why you just see the option to copy it, instead of creating a new one. I’ve passed your feedback on this to our team though, so that they’re aware of this. Other…

Thanks for the ticket number, @"tuongvan"! I can see our specialized team is already handling your case, so I’ve left them an internal note for you too. @"crismelo", if you wish to delete the local Dropbox folder and not affect your files online, you’ll need to disable computer backup and log out of the desktop app first.

Hi @"Jo - The Well"! Welcome to our forum. Since I understand you’ve reached our support team, can you send me your ticket number here? Also, are your colleagues seeing the same thing if they close the file on their current browser and open it via a different one instead? Other than that, feel free to take a look at this…

No problem, @"MediaSound"! Please reply back to my email, when you get the chance.

Hi @"Emby_9", thanks for posting your question on the forum. At the moment, there’s no way to link all three Dropbox accounts I’m afraid (it’s only possible to connect one personal and one Business account). What’s the Dropbox platform you're most frequently using though? If it’s the Dropbox website for example, you can…