Nancy Dropbox Community Moderator

Hi again, I had a look into our system in the meantime and I can see that our team has logged a ticket for you. Please reply back to their email, and they’ll further help.

Hi @"EragonSoftware", I’m sorry to hear about this. Since this is a public forum and we can’t see details regarding each user’s account/email, I’d suggest that your friend (or whoever may have this issue and has also tried the basic troubleshooting) contact our support team directly. Here are the steps they can follow. As…

Thanks for that! Out of curiosity, if you open the folder and make its files available offline directly, instead of the folder, are you experiencing the same behavior?

Hi everyone, hope you’re all doing well. Here’s what I could find, after checking with the team, as well; to move a shared folder into another shared folder, you must own the file or folder you’re moving and have edit access to the destination folder (also, mentioned here). However, if the folder you want to move and the…

Hi from me too, @"Mrbtailor ". Besides the Google Play account that you’re currently checking, is it possible you have another one, as well? I’m asking because, if you’ve upgraded through Google Play indeed, your subscription should show there for you to cancel. What do you see when you go to your Plan tab?

Hi again, @"35567ggg". What I can suggest next is to reinstall the Dropbox app on your computer and try again. Before you do this, please make sure that you’re not currently on a free Basic account with more than 3 devices linked to it.

Thanks for these screenshots, Leo! Can you send me one more of what you see after right clicking on your local Dropbox folder and going to “Get info”? Are your files back to online-only at the time you take this screenshot or downloaded locally?

Hey @"liv2party"! Just to make sure I got it right, are you accessing their Dropbox account via the mobile app on your own device?

Hey @"J23", hope you’re doing well! Just to clarify, have you used Dropbox on the same laptop in the past? Also, did she create a brand new Dropbox account? You can also check this section of Help Center for more info. Let me know, and we can take it from there.

Thanks for posting this on our forum, @"hekate"! Can you send me a full screenshot of the error you mention? I’d like to have a visual and further assist.

No worries, @"jmsgwd". I’ve just logged a ticket for you, and we’ll check this further. Please reply back to me when you get the chance.

@"TroyP", can you send over a screenshot of what you see on your end? If there’s any info you don’t want to show publicly, feel free to mask it before posting it here.

Hey @"alan_feedwire"! Just to clarify, do you have the camera uploads feature enabled on your Dropbox desktop app? If yes, can you disable it, and let me know what happens?

I can understand your frustration, @"jmsgwd", and I’m sorry to hear about the trouble this has caused you. About the beta program, this is something that has to be manually enabled via your account settings, and the Dropbox app can’t run the beta version without this setting being toggled on. You can also read more about…

@"CB131", can you send over a screenshot of what you see on your end?

@"32may", I’ve just emailed you. Please reply back to me, when you get the chance.

Hi @"Unipenguin", and thanks for posting this here. Can you clarify if you were able to see your external drive backup previously on the mobile app? What’s the Dropbox app version? Also, if you open your web Dropbox account on the mobile browser, does it show normally there? Let me know.

Hi again, @"jmsgwd"! I’m afraid that, in this case, the only option is to manually merge everything and move/copy the updated files from the old Dropbox folder to the new one under Locations. This way, your files should sync to our servers and your web account/linked devices.

Hi @"Haluk K."! What you can do instead, so that no one can access your Dropbox account, is to set a unique passcode when opening the app, that you’ll only know. Here are the steps on how to configure this. @"Antony P.3", the customize/palette icon should be visible at your Home tab (not the Files tab) and at the top right…

Hi @"morinim", and thanks for posting on our forum. It sounds like your Dropbox account’s sharing activity has been banned. Have you opened any tickets about this with our support team? If not, I can open one for you to check this further. Let me know.

Hmm, I see. Let’s try something else then. What I’d like you to do is clear your main browser’s cache, and check if there are any pending updates to be installed. Also, please restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a…

Hi @"jmsgwd", and thanks for your post. Let’s have a look. Can you please clarify what’s the exact app version that you see now, when hovering over the small Dropbox icon in your menu bar? In general, you need to manually enable the early releases option, so that you’re included in the beta releases in the future. I’m also…

Perfect, thanks for clarifying that. In general, each user’s passwords are private, and they can’t be seen by another Dropbox user, unless they specifically choose to share them. To share specific passwords with one another, you and the other members can follow these steps.

Hi from me too, @"HOLCIM-M_Hamilton". Out of curiosity, have you checked this from an incognito window, as well?

Glad to hear you found your files, @"vevaw"! For anything else, we’ll be right here.

Thanks for the additional info! It sounds like the update is complete. Before you take any other actions, I suggest adding a small file to your old Dropbox folder, and see if it syncs to your web account, just in case. If it doesn’t, which is indeed expected, you can move your updated files to the new Dropbox directory,…

Thanks for the screenshot, @"thuyvuong"! The steps that you’re seeing (on how to delete those files) are regarding the Dropbox Sign platform, which isn’t the same as the Signatures tab on your Dropbox account. While the Signatures tab offers the possibility to view your signed documents, templates etc, I’m afraid it’s not…

Thanks for posting on our Community, @"Ward C."! From your description, I understand that you’re now running Dropbox for macOS on File Provider, which would explain why you’re seeing the Dropbox folder under Locations. Can you let me know what’s the current syncing status and app version of your Dropbox app? Also, I’d like…

Hi everyone, thanks for bringing this to our attention. Our team’s currently looking into this, so we’ll update you here as soon as possible. For anyone that needs to use their Dropbox account urgently in the meantime, you should be able to navigate through your files via the desktop/mobile app with no issues. Thanks for…

Hi again, @"htgadmin"! Can you please send over a screenshot of what you see on this page? The reason why we’re asking is to make sure that you’re not all accessing Dropbox with the same email address and password. Besides this being against our Terms of Service, it’d also mean that you can’t prevent users from seeing…