Nancy Dropbox Community Moderator

Hey @"pkliegl"! Hope you’re doing fantastic. Can you please check the email address on your mobile app once again, and compare it with the one you see on your desktop app? I’d just like to make sure there isn’t even the slightest typo, in which case Dropbox would perceive this as a new separate account with no files. Are…

@"SDRSF123", I’ve merged your post here, as it’s similar to the issue discussed in this thread. Can you please check Hannah’s post above, and let me know what’s the file count that your Dropbox app is syncing? Is it possible it’s more than 300k files, which could potentially cause a syncing issue?

Thanks for giving that a go, anyways! Just to clarify, do you wish to switch to a direct Dropbox plan instead of an in-app/iTunes subscription? If yes, please send me one more screenshot of what you see on this page, and I’ll have a look.

Thanks for giving that a go! In this case, this sounds like expected behavior. When a file is online-only on the Dropbox app, what you’re seeing is basically a placeholder of the original file on your device. So, you’ll need to select the option to make it available offline first, before being able to open it. Unless…

Hi from me too, @"luispedroferreira". “Shared”, in this case, is mostly referring to the status of a folder vs “unshared”. So, even if you can only access a shared folder and no one else, it still remains shared until its status has been changed and it’s been unshared by the owner (in this scenario you). Since you’re still…

Hi @"susan f.19"! Sorry to hear you’re having the same issue as the OP. I’m guessing that, besides reinstalling the Dropbox app, you’ve also restarted your computer and it made no difference, correct? Is this only happening with the Dropbox files in your File Explorer, or with all files in general? What happens if you…

Thanks for the screenshot! If you right click on one of the files with the grey cloud icon next to them, and choose “Make available offline”, are you able to open them normally, once their syncing icon becomes a green checkmark instead?

Hope it’s alright to jump in here, @"KerryAbr"! Since you’ve already received a pro-rated refund for your previous subscription, then your Dropbox account will go back to a free Basic plan upon your removal from the Business team. Rest assured though that no data will be deleted or removed from it. The only thing that may…

Sorry to jump in, @"Frida_TCG". Can you provide more info on what’s happening in your case exactly? Are you also having trouble when overwriting InDesign files? Is this only happening with specific files, or with all Dropbox files you’ve created shared links for?

I’m sorry to hear this, @"amotawi". Can you also send me a screenshot of any errors you may be getting? I’d also like one more screenshot showing the syncing icon(s) next to the files you can’t open. Finally, what’s the syncing status and app version of the Dropbox app on your device?

Hi @"DMJS"! I’d also like to ask if you’ve tried a mobile browser on your mobile device. Does that make any difference when trying to access your folders online?

Hope it’s OK to jump in here, @"kenternst". Just to clarify, have you also tried completely reinstalling the Dropbox app on these devices (with these steps), and the issue still persists? Before reinstalling the app, please make sure you're not on a free Basic plan with more than 3 devices currently connected.

Hi @"Clifford_B"! I found this Help Center article on view-only conflicts, in case you’d like to have a look. Other than, if you go to your All files page here, do you only see the conflicted copy of your “Long Wittenham Parish Council” folder, or is there also the actual original “Long Wittenham Parish Council” folder…

Hey @"NDR2"! Hope you don’t mind me jump in. Can you please send me a screenshot of how these files show within your local Dropbox folder? I’d like to double check their syncing icons, and see what else we can try.

Hey @"Angry Beaver". Can you also take a look at this Help Center article, and let me know if the info there helps?

Hi @"gthompson19"! Hope you’re doing great and thanks for posting here. If you click on your avatar again, do you see a “Manage account” button instead? Do you see details on your account’s billing, if you click there? And if yes, are you seeing direct Dropbox charges or an in-app payment? If not, is it possible you’re…

Hey @"Machaut2024", sorry to jump in here. When talking with Microsoft, did you ask them perhaps if it’s possible to remove the Snipping tool from your device (since I understand you’d rather not use it)? This could perhaps resolve the issue you're having with Dropbox, as well.

No worries. Please let me know if something happens again this time, and we can have a look.

Hi everyone! I just wanted to mention that our team is currently working on a fix, so they’ll update you here as soon as possible. Thanks for your patience.

@"Architetto D.", can you also clarify the app version of your Dropbox app? You should be seeing this when hovering over the Dropbox icon in your menu bar. Thanks!

Thanks for your post here, @"dazzlr_". If you close the cookies and “Sign in with Google” banner at the top part of the page, are you seeing any options to ignore the sign up prompt and continue to the Dropbox website directly? If you’ve shared a link with a user that has no Dropbox account, they should still be able to…

Sorry to hear about your experience, @"shadlx". To look into this further, and log your feedback with our team, can you open your desktop app preferences and go to your Sync tab? I'd like you to clarify what's the current location of your local Dropbox folder that shows there. From the syncing icons you mention, it sounds…

Thanks for your post here, @"juan88"! It sounds like you could use our Dropbox Backup feature. However, for that to work and back up your folder automatically, said folder should be located under your computer’s Home folder instead. This way, you won’t need to manually copy your updated files/folders within the local…

Thanks for these screenshots, Liz! Did you test this via a different browser as well or incognito mode, and the same thing happens?

@"Sligo ******", do you mean that your Dropbox app is now backing up your Downloads folder? If yes, you should be able to turn this off with these steps.

Thanks for posting this here, @"Liz Falconer". Can you send me a screenshot of the error you’re getting on the Dropbox website and your desktop app? Is your desktop app functioning properly other than that? Have you also tried different browsers and they report the same error? What if you connect to another network (in…

Perfect! I just sent you an email. Please reply back to it, @"dadamanga", and we’ll look into this further.

Welcome to our Community, @"cpagh71"! Hope you’re well. If you’re on Dropbox Sign Standard or Premium, you can use our Signer Access Codes feature. Please check this page for more info. Let me know if you need something else, though.

The page I linked above should be showing you the email address that's linked to your Dropbox account/Community profile here on the forum. I just wanted to make sure you can access that email address before messaging you there directly. We'll look into your other Dropbox account after that.

I’ve removed your transaction ID from the forum, just in case. Are you seeing any option on your bank statement to get the full transaction ID and see more details on the transaction? If not, then no worries. I can open a ticket for you to this email address, and we can check this internally.