Megan Dropbox Community Moderator

Hey @"julianskipworth", since we don't currently have this exact feature you're asking for, I'd suggest Dropbox Backup. It's work taking a closer look into this, and seeing if it'd suit your needs. Otherwise the alternative would be to indeed sync your content locally, and then move them to your SSD. In any case, I'll…

So, it seems it's just the app giving you trouble with that, right @"Demir2"? Have you tried accessing the app's settings and clearing its cache? Also, is that a shared link that you own? 

Hey @"durham1", can you also try an advanced re-install using these steps? 

Hey @"Vmanda", in that case you can continue sharing folders between accounts, until everything is transferred from account B to account A. Once you do that, you can follow these steps in order to change the permissions of each folder. 

Hi @"kevinjones", thanks for giving it a go! May I ask if you have any security programs like antivirus or firewall running on your computer? If so, can you temporarily disable them to see if things improve at all?

Hey @"ensaine", I'm afraid phone Support is limited to Business users. You can see more in regards to your Support options here. I definitely understand where you're coming from, and I'll be my best to help as swiftly as possible via email. 

Hey @"Nlmm", I've sent you an email, in order for us to have a closer look into this. I'll see you there!

Hey @"Nlmm", in that case can I send you an email, in order for us to have a closer look into this? 

Hey @"ensaine", Rich is correct about the screenshots and any visible information there. You can see more about that by going through our Community Guidelines. I've also sent you an email, in order for us to have a closer look into this. I'll see you there!

Hey @"icab_80", welcome to our Community! Let me ask a few things, to make sure we're on the same page. You mentioned "If I activate 2FA beforehand from my PC and then use Google Sign-In, then I get an SMS code in the same phone where I'm trying to log in from". Is 2FA currently enabled for your Dropbox account? I'm asking…

Hey there, @"npp26", sorry to hear about that! I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else. Thanks! 

Hey @"GMNT777", I'd be more than happy to look into this with you! When you say that you lost all of your documents you mean everything that was stored inside your Dropbox folder locally, right? It sounds like the admin of the team might have removed you from the team and chose to delete the content from your device once…

Hey @"Chatsphotog", I just reached out via email, and I'll be happy to see you there. Thanks!

Hey @"durham1", I'd be happy to help! Would you mind trying these steps mentioned in a previous thread, in order to hopefully resolve this? If the above steps don’t resolve your issue, let me know and we'll take it from there! 

Hi @"srikanth44", let's see what we can find together on this! It sounds like there is still a program open that is keeping the Dropbox app from syncing. Could you first try quitting the Dropbox desktop application, and then all open apps on your computer? Once every app in the background and menu bar/system tray has been…

Hey @"Adropped", would you mind sending me a screenshot of the error you receive on your end, in order for me to have a visual? 

Hey @"Demir2", let's jump right into this! Have you tried using your mobile's browser in order to preview the file there? Would you mind sending me a screenshot of the error message you mentioned, in order for me to have a visual? Keep me posted! 

Hey there, @"kevinjones", let's jump right into this! Have you tried fixing your hardlinks and permissions as outlined here? And if so, does syncing get stuck as before? Can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Let me know what you…

Hey there, @"Terry White", thanks for posting here! Have you considered using Groups for your content by any chance? Groups are an easy way to add and remove lists of people to your shared folders and make managing sharing easier. You can choose which members you want to be part of each group, and assign it to your Team…

Hey @Stephen851 , I see, thanks for letting me know. I'm guessing this might have to do with how fast you create one folder after the other, and the limit when using our website. However, in order to gather more info about this, and possibly even send it to our team to check this out, would you mind sending me a screenshot…

Hey @"line3", would you mind clarifying the app's exact OS, along with the version of the Dropbox app that you're using there? You should be able to locate it if you hover your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

Hi @"MarieRCH", can I send you an email in order for us to have a closer look into this? 

Hey @"jayyyyy", let's see what we can find together here! When you say that you deleted content from your hard drive, do you mean from the path within your Dropbox folder? You also mentioned your "main company Dropbox account". Do you mean a different Dropbox account when using the app, or your account online? If you visit…

Thanks for checking @"Questions13". Since you noticed the same behavior even when our app is closed, then it might be unrelated to Dropbox. Had it been the app causing this, then you wouldn't notice the same results when the app wasn't running. Do you notice the same thing if you choose a file/folder within Dropbox, and…

Hey @"ensaine", thanks for the info! A Basic account is definitely free, so it sounds like the charge might be linked to a different Dropbox account. Could that be the case? If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid…

Hey @"Vmanda", let's jump right into this! If I understand the situation correctly, it sounds like you're using a Business team on your end. What is a little unclear is if the Dropbox account you're talking about is part of your Business team, or not. Is it a separate account or a member of your Business team? Would you…

Hi @"Nlmm", welcome to our Community! Would you mind clarifying -if- any of the troubleshooting steps you've tried on your end, just to make sure we're on the same page? Also, feel free to clarify if you're trying to upgrade directly through the Dropbox website, or Apple/Google. Keep me posted, and we'll take it from there!

Hi @"MajorTom2oo1", let's jump right into this! Unfortunately, files deleted more than 30 days ago can't be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. I hope this clarifies! 

Hey @"Mr Groovyblues"! I just checked with our team, and it seems there is an ongoing issue that we're aware of and tracking at the moment. I'll make sure to update this thread once the issue has been resolved. Thanks!

Hey @"Questions13", you mentioned that uninstalling the app doesn't fix the issue. So, if I asked you to quit the app, and while the app is still closed follow the same steps, could you let me know what happens then?