Megan Dropbox Community Moderator

Hi @"JPoppa", thanks for that! It seems your ticket has been escalated to our Specialized team, to check if there's anything they can do on their end. I've also passed my comments to the ticket internally. I appreciate your patience, hang tight and if you need anything else, just give us a shout! 

Hey @"JPoppa", sorry to hear about that! As far as I understand, it sounds like you've already contacted our Support team, right? If so, would you be so kind to send me the ticket number reference, please? Keep me posted! 

Hey @"Richardo", let's jump right into this! Do you notice this behavior, only with these two specific files or with others files too? Also, if you try to open the content using Microsoft Word and preview it there, does that work? Do you have the Word app installed locally on your iPhone & iPad? Let me know more, and we'll…

Hey guys! Thanks for your patience here. It seems our team is aware and actively working towards a fix. We'll update this thread once we have more news. Thanks!

Thank you for the heads up @"vwagner"! When you visit your home page, do you see any content there, or is your account empty? What about any shared folders that might be occupying space in your account? 

Hey there, @"InfoSLSorg"! Thanks for the heads-up! I've located your ticket number, and passed my comments to it too. I'd suggest that you continue troubleshooting there, since our Support has more tools, and visibility to the account itself and your case might need to go to our Specialized agents. If you need something…

Hey @"InfoSLSorg", when did this start happening? Have you tried contacting our Support about this? If so, would you mind sharing your ticket number reference, in order for me to locate it on our system?

Hey @"wildman4", I just did. Feel free to check your emails, and I'll see you there! 

Hey @"MarieRCH"! Are ports 17600 and 17603 available? The Open button requires that the Dropbox desktop app have access to ports 17600 and 17603. If a firewall or antivirus app is preventing Dropbox from using one or both of these ports, you may need to configure the firewall or antivirus app to allow Dropbox access to…

Hi there, @"JACDMF", welcome to our Community. Keep in mind that our engineers are aware and already working on this. Thank you for your patience, while we try our best to figure out the culprit. If you need something else, please let me know and I will be more than happy to help every step of the way! 

Hi @"Radiowaves", is it possible that you've hidden the Dropbox icon from the taskbar? Press and hold or right-click any empty space on the taskbar and select Taskbar settings. Under Taskbar corner icons make sure Dropbox is turned to "On". If Dropbox is already enabled, is it possible that the app isn't currently running? 

Hey @"InfoSLSorg", let's jump right into this! Is it possible that you have any available plug-ins on your browser that might be causing this? Do you notice the same behavior when using an incognito tab? Feel free to send me a screenshot of the error message you receive on your end, while hiding any personal details there.…

Hey @"Frostbytes", I was able to locate your relevant ticket on our system. It seems it was closed automatically on the system and went idle, when the Specialized agent asked for some additional info. Did you have the chance to review their communication? 

Hi there @"steve78957", thanks for reaching out to us here! Just to make sure we're on the same page here, do you use these steps in order to create the shared link? Also, I'm assuming this happens only when they view the content using a browser on their mobile app, is that correct? If you have some screenshots, feel free…

Hey there, @"Radiowaves", I hope you're doig well! I'm assuming that you have an issue when it comes to opening your desktop app, using your Windows 10 device. I would like for you to locate your Dropbox icon. It would be on your task bar, next to your WiFi and date and time icon. Once you do this, could you hover your…

Hey @"grtwd", thanks for keeping us updated! Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you!

Hey @"Heddie", welcome to our Community! I'd suggest that you use our desktop app to achieve that, instead of our website. I'm saying that since the website might be slower, and it has a certain limit of content that you can upload. If you have installed our app to your device, that means you should have a local Dropbox…

Hey @"Stephen851 ", welcome to our Community! Do you immediately try to create a second folder after you've just created your first one? Do you get the error when trying to create a subfolder or a folder to the root of your account? I'd also love a screenshot of the error you get on your end, in order for me to have a…

Hi @"BCLeominster", let's jump right into this! Are your files missing from the Dropbox folder when you use the app, or online too? If the content isn't visible in the events page or the deleted files page, then there's a few possibilities as to why this might be the case: * The file is on another Dropbox account * It was…

Hey @"Telxon", I hope you're doing well! Do you currently have an open ticket with our Support team, by any chance? If so, feel free to send it over, in order for me to locate it on my end. Thank you! 

Hi @"lavenadita", I hope you're doing well! I just sent you an email, and we'll take it from there. Thanks! 

I just sent you the email, I'll see you there @"JSLK-"! 

At that point, can I send you an email in order for us to have a closer look into this @"JSLK-"? 

Hey @"ransomedbyfire", welcome to our Community! Just to make sure we're on the same page here, it sounds like you use your Android mobile to preview Excel files using Dropbox, but when you do this then Dropbox creates a new, duplicated file? If I got this one wrong, feel free to correct me. Do you open these Excel files…

If you're still going through this, I'd be happy to reach out internally, in order for us to have a closer look into it @"ddsss25". Would that be okay? 

Hi @"Ike89", I hope you're doing well! Your feedback regarding our mobile app has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve. If you need something else, please let me know and I will be more than happy to…

Hey there, @"ddsss25", let's jump right into this! Have you also tried the troubleshooting steps mentioned throughout this thread, such as switching to a different browser? Also, just to make sure we're on the same page, do you wish to purchase a Dropbox Fax plan, or a Dropbox plan? Keep me posted, and we'll take it from…

Hi @"davidrh", welcome to our Community! When you access your Dropbox folder, do you see your Mac (2) Backup content located there? Keep me posted and we'll take it from there! 

Would you mind checking your sharing tab, just to check and confirm if any folders show up there @"JSLK-"? 

Hey @"JSLK-", let me say that I appreciate your patience on this! Another thing that I can think of is if you used to have another shared folder inside the FinanceHelp at some point. You can check your sharing tab here, and check if there are any old folders that show up there. If there are, can you add it/them back and…