Megan Dropbox Community Moderator

Hey @"Goda--", I'd like to jump in here too! You should be able to view your Backups, by visiting this page online as Walter suggested. You mentioned that you can't see anything there. Would you mind sending us a screenshot of your page, and what it reports? If you wish to delete our Backup feature, you should be able to…

Hey @"grossdpg", let's try one more thing, shall we? Can you try uninstalling the app -just make sure that any third-party apps are disabled while you do so- and then re-installing it, just to see if you notice a difference? 

Hey @"Xavier Montaner", thanks for all the info! So, would you say that this behavior started when you updated and moved your Dropbox folder to CloudStorage? Also, would you mind clarifying your device's OS too? 

Hi @"Mirasol", I'd have to agree with Hannah on this. If the content didn't sync to our servers, our hands are tied and there's not much that we can do since they never synced to our end. How is the syncing of the app at the moment? Has the indexing been rectified? 

Hi @"CKKJA", if you're using your mobile, make sure you're requesting & accessing our Community through a "desktop" version on your browser. Otherwise, it might be wise to use an actual computer in order to attach your screenshot. 

Hey @"SteveS78", welcome to our Community! When you mention the Windows Store Dropbox app, are you referring to the screenshot that you attached? I'm asking, because if I am not mistaken all I see there is the program file of the app and the app itself. You also mentioned that it's hidden. Would you mind walking me through…

Hi @"drozsas", thanks for the info! If you click on the small Dropbox icon in your menu bar and then, select "Sync history”, are you seeing something more? Try to also make sure that all other apps are closed and that there's no antivirus, VPN etc. running, and then start the Dropbox app again. It might be worth checking…

Hey @"drozsas", thanks for posting here! How long has this been happening for? Also, do you happen to know approximately how many files exist locally within your Dropbox folder? If you check the "Get Info" of the folder, you should be able to find this. Let me know more, and we'll take it from there!

Hey @"skotov", keep in mind that we have temporarily paused updating new users to Dropbox for macOS on File Provider. However, your Dropbox desktop app for macOS will still work as normal. This pause is temporary, and once updates have restarted, you’ll be able to complete the process through the Preferences page. Thank…

Hey @"Xavier Montaner", I know it might sound trivial, but have you tried singing out of the app, and also re-starting the device itself? When did this start happening? 

Hey @"sloupeterson", I hope you're doing well! Let's jump right into this. When you mention "a connection between folders on my hard drive and Dropbox folders" what comes to mind is the Dropbox app. Could that be it? Essentially, if you have downloaded, and installed the desktop app to your device you should have a Dropbox…

Hey @"joshuaelectric", let's jump right into t his! Out of curiosity, do you click on the bigger Dropbox icon on your desktop, the one looking like this: ? Or the smaller one, on your menu bar, next to your WiFi looking like this ? It might sound trivial, but have you tried re-starting your device, or even uninstalling and…

Hey @"Jean-Charles M.1", I'd be happy to look into this for you! Would you mind sending me a few screenshots of the file difference, in order for me to have a visual too? Also, did you only notice this with that particular .pptx file, or more content? Keep me posted, thanks! 

Hey @"Mohamed ali"! How did you upload the content to your account? Did you use our website, desktop or mobile app? Also, when was the last time you saw your content online? 

Hey @"weirdkid47", would you mind sending me a couple of step-by-step screenshots, in order for me to have a visual too? 

Hey @"grossdpg", thanks for all the details, much appreciated! What makes me a bit skeptical here is the fact that the same behavior is present when you quit the app. If our app had something to do with it then the moment you quit it, the File Explorer would resume, wouldn't be as slow and work as expected. However, this…

Hey @"Sguaraus", I just sent you an email. We'll take it from there! 😎

Hey @"grossdpg", thanks for posting here! Would you mind clarifying when you started noticing a difference on your end while using our app? Also, which version of the Dropbox app, do you use on your end? You should be able to locate that, but hovering your mouse over the little Dropbox icon, on your task bar, next to your…

Hey @"NeolaMace", I just sent you an email, and I'll be happy to continue troubleshooting there!

Hey @"feckdolphin", let's see what we can find together about this! You mentioned that this is a file that you can only locate by searching for it. If you access your shared tab online, are you able to locate it there? Also, if you check your email address, are you able to locate any relevant Dropbox emails informing you…

Hey @"jobee2", welcome to our Community! Let's jump right into this! It might sound trivial, but have you also tried re-starting your device? Also, feel free to let me know the app's current syncing status, just to check if everything is up-to-date there. Let me know more, thank you! 

Hey @"Cloudie", let's jump right into this! I'm afraid there's no way for you to do that when using the website. Unless you manually check for the content. You'd need to use our app locally on your device, since the OS would be able to detect any duplicates, and let you know. I hope this clarifies!

Hey @"Mohamed ali", if you weren't able to locate any content in these pages, that means that the content was either deleted a long time ago, or that it's a new account. I'm leaning towards the latest option. Would you mind checking for any alternative email addresses that you might own, to check if your files are present…

Hey @"Machpt755", thanks for posting here! I can definitely try to help as much as possible. That's why I sent you an email, in order for us to have a closer look into this. I'll be happy to see you there. Thank you! 

Hey @"weirdkid47", thanks for posting here! I just tested this on my end, and it seems to have worked. However, I didn't use blogger, Tumblr or Wordpress I simply googled for an example image, and dragged it to my Dropbox account. The file uploaded without an issue. Keep in mind, I'm using Chrome. Is it possible that you…

Hey @"Exar888", I just sent you an email! Check your inbox, and I'll see you there. Oh! and one more thing to keep in mind: I used your Community-linked email address, not the one you attached on your response. For security reasons, this is the email address we can use to reach out to you. Thanks! 

Hey @"Exar888", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Let me know more, and we'll take it from there!

Hey there, @"JLarson75", thanks for posting here! Would you mind sending me a screenshot of the exact email you're referring to, in order for me to have a clear visual of the change you're talking about? Also, is Backup enabled for your account at the moment? Let me know more, and we'll take it from there! 

Hi @"Mirasol", let's see what we can find about this! Am I correct to understand that you recently updated your device's OS? You mentioned that your app is syncing. Would you mind clarifying the app's current syncing status? Do you notice any progress in this status? Let me know more, and we'll take it from there! 

Hi @"Gedenk Socialz", I hope you're doing well! I'm assuming that you're uploading these files using your mobile, right? Would you mind clarifying the steps that you follow, and if you use your phone's browser to upload them, or the mobile app? Does this happen with all your 4K video files? Let me know more, and we'll take…