Megan Dropbox Community Moderator

I just sent you an email @"JuliaPonder". I'll see you there!

Hey @"ELI HAIT", I hope you're doing well! If you hover your mouse over that same, little Dropbox icon would you be able to share the version of the app that you're using with me? Have you tried uninstalling, and then re-installing the app at all, even since you noticed it? Let me know more, and we'll take it from there!

The team is working on this idea! Thanks for sharing your suggestion with us and to everyone for supporting it. We’ll update you when we know more! 😎

Hey @"JuliaPonder", can I open a ticket on my end for you, in order for us to have a closer look into this?

Hey @"shastings", if you temporarily quit our app, do you then notice the same behavior with your thumbnails?

Hey @"Y Fong", sorry to hear about that! It's rather odd that you're experiencing this, even when the app isn't currently installed. Do you recall, approximately how many files you had within your Dropbox folder? Is it possible that you were using more than 300K which is our app's soft limit? 

Hey @"Warren J." If you check your menu bar, next to your WiFi, you should have a small, Dropbox icon there. When hovering your mouse over it, you should be able to find the version of the app that you're currently using. Would you mind checking for the icon, and the version there? In regards to your second question, I'm…

Hey @"Bookbob", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? I'm suggesting this route, cause we might need some account-specific info on our end to review the case. Let me know! 

Hey @"bhermans", I just reached out to your Community-linked email address. I'll see you there!

Hey @"shastings", I hope you're doing well! I just wanted to check in with you and see if you're still facing the same behavior. If so, would you mind clarifying the OS you're using, along with the Dropbox version installed on your device? Let me know more, and we'll take it from there!

Hey @"super23", I just sent you an email and I'll see you there. Also, happy Monday @"Karcramer", let's see what we can find together about that. Can you clarify if you wish to cancel your current plan, or delete your account altogether? Provided you wish to cancel your subscription, have you tried using these steps? Let…

Hey @"Jean-Charles M.", happy July 1st! Keep in mind that due to security reasons I can't access the shared link you've provided. I've also removed it, since I wanted to avoid it from potentially gathering too much traffic. When replying back to me here, you should have a camera-like icon that'd allow you to attach your…

Hi there, @"tom mulvanny", wishing you a great month ahead! Would you be able to share some additional info with me here? Do you get any specific errors when trying to upload your content to Dropbox, when using Safari? Do you get the same results when trying a different browser too? Let me know!

Hey @"Marshal mellow", happy July 1st. I wouldn't be able to answer that, I'm afraid. I wanted to ask if the issue is now solved on your end. Let me know. 

Hey @"BCarroll", let's jump right into this! If you'd like to move your files out of Vault, you should be able to do so as you would when moving files from any other location within your account. You can try out these steps: -Sign into dropbox.com and go into Vault -Click the ellipsis button (...) next to the file/folder…

Hey there, @"12volts", I hope you're doing well! Can you check the version of your app, and let me know? You can do this by locating your small Dropbox icon, next to your WiFi on your task bar, and hovering your mouse there. Have you also tried logging out of the app, and then back in? Keep me posted! 

Hey @"bhermans", welcome to our Community! Amazing troubleshooting steps, and thanks for letting me know what you've already followed. Since I don't have much to suggest here, I'd say we switch to email, in order for me to send your case to our Specialized agents for a closer look. What do you think? Let me know more! 

Hey @"Gedenk Socialz", thanks for replying back! Would you mind clarifying the device's OS, and the exact version on the Dropbox app that you're currently using? It happens to all the 4K uploads, or with a smaller file type? Also, what file type are we referring to? 

Hey @"Marshal mellow", you mentioned earlier that you get a "can't use this folder" error message. Can you send me a screenshot of that, please? And if you could also walk me through the exact steps you follow in order to download your content, that'd be great. 

Hey @"pawelb", no need to recreate the local Dropbox folder. You can simply follow these steps to uninstall the app, and then re-install the app again. 

Hey @"Xavier Montaner", it sounds like the db files are database files, right? Keep in mind that we generally don't recommend that people sync live databases with Dropbox. Most databases have remote access methods anyway, so you don't need to sync the live database. You can sync saved snapshots, however, with no issues.…

Hey @"super23", technically it has been removed from our system. I'm slightly unsure about removing these from your billing section, but we could switch to email -if you wish- in order to check with our Specialized agents about this, and see if there's something they can do on their end. But I can't make any promises about…

Hey there, @"pawelb", let's jump right into this! It might sound trivial, but have you tried to re-start these devices at all? I'm asking because to attempt to investigate something related to a visual issue on your Dropbox the best first step is for you to try restarting your computer and see if the issue persists.…

Hey @"paulmalc", did you have a chance to check for the app's syncing status, and if so what did you find? When did this start happening on your end? 

Hi @"paulmalc", I hope you're doing well! As a first troubleshooting step, it'd be nice if you had a look at this Help Center article. Also, feel free to let me know the syncing status of your app, along with how many files exist within locally in your Dropbox folder. You should be able to check the "Get info" and see…

Hey @"Xavier Montaner", in regards to the syncing issue: would you mind clicking "View file" and let me know where you're re-directed to? Are these 2 database files? As for the hidden folders that you mentioned I did some digging, and this is what I could find online: "the Group Containers folder on a Mac is a directory…

Hey @"super23", thanks for posting here! If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded. Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system. Let me know if you need anything else!

Any time @"Goda--"! If you need anything else, we'll be one post away! 😎

Hey @"leopal", I just sent an email to your Community-linked email address. This is the only place I can reach out to you. Feel free to reply back to me from said email address, and we'll take it from there!

Hey @"leopal", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Let me know more!