Megan Dropbox Community Moderator

Sure thing @"NadT"! I just sent you an email, I'll see you there! 

Hey @"andrewtsymbal", thanks for that! Approximately how many pictures do you have in one document? If you create a new Paper doc with only a few images, does it load normally?

Hey @"andrewtsymbal", let me also jump in here! You mentioned that when you click on the links in the warning message, the images get downloaded. Would you be able to send me a couple of screenshots from the process of you trying to preview the images within a Paper document, in order for me to have a visual? 

Hey @"NadT"! Would you be able to send me a couple of screenshots from the app where it says "Dropbox Plus" and then "Dropbox Professional" too? Also, when you visit your plan page right here, what do you see in terms of your account's usage? 

Hey @"galtieroussel36", have you also tried the offline installer that can be found here? 

Hi @"NadT", how are you today? Is it possible that you upgraded a different account than the one you're looking at? Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? If you upgraded through us, you can try using our self-serve look-up tool, in order to…

Hi @"JefACU1", welcome to our Community! Do you face the same problem as the OP here? If so, when did this start happening and when did you first notice that the issue started? Let me know more, and we'll take it from there! 

Hey @"dushoff", welcome to our Community! It'd be helpful to quit and relaunch the Dropbox app on your machine or even reboot the machine itself as well. Also, do you happen to be running any 3rd party apps like antivirus or firewalls, or VPN/proxy settings on your machine? If so, could you temporarily disable them and let…

Hey @"PPagan", let's jump right into this! Does this happen with a specific Excel document, or all of them? Have you tried uninstalling the apps, and then re-installing them again, by any chance? Let me know more, and we'll take it from there! 

Hey @"Jaco_Vorster", I hope you're doing well! I'd be happy to reach out to you internally, in order for us to resolve this. Let me know more! 

Hey @"tinatoby", thanks for posting here! You can only use a passcode on your mobile device or tablet, not your desktop app. I hope this clarifies! 

I just sent you an email @"mblah"! I'll be happy to see you there! 

Hey @"aboissonneault", would you mind sending over a couple of screenshots of the error you receive on your end? When did this start happening? 

Hey @"galtieroussel36", thanks for posting here today! Have you tried installing the app using our offline installer that can be found here? If not, give it a go and let me know how it goes. Waiting for your updates!

Hi @"ralphiedee", let's go through this together! The first thing we need to identify is if the desktop app on your main desktop syncs without any issues. Would you mind clarifying the syncing status on both the devices to ensure they're both up-to-date? Also, when you visit your account online, are you able to locate your…

Hey @"Robyn South Africa", thanks for this! I see where you're coming from. Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Thank you!

Hey @"Robyn South Africa", welcome to our Community! Based on everything that you described, it sounds like you had some problems sharing content using your Dropbox account. Would you like to explain a bit more as to what happened on your end, and why you were not able to share additional content? If you have a ticket with…

Hey @"p aplin vft", let me also jump in here! Have you tried uninstalling and then re-installing the app at all? 

Hey @"jjb512"! I can see that the agent replied back to your ticket number but it seems you haven't responded in order to provide the needed info. Did you have the chance to review their message? 

Hey @"jg2599", let's jump right into this! Would you be able to confirm the OS you're using along with the version of the app you're using on your end? I'd also love a screenshot of the content menu that you see when you right click on a file inside your Dropbox folder, in order for me to have a visual too. Keep me posted,…

Hey @dreampainter, thanks for the screenshots! It seems you can access your home page, and process your files -even though there's a message there- and also your regular content takes up most of your quota. Have you tried using these steps, in order to free-up some space in your account? 

Ciao @pedruz68! Tieni presente che non è saggio continuare a condividere la tua email su un forum pubblico dove chiunque può accedere a queste informazioni. Inoltre, viola le linee guida della nostra Community. In ogni caso, ti ho inviato un'email, in modo che possiamo esaminare la questione più da vicino. -- Hey…

Ciao @pedruz68! Hai provato a contattare direttamente l'assistenza Dropbox per questo? Puoi visitare la pagina Assistenza mentre non hai effettuato l'accesso a un account Dropbox, inclusi questi forum, e vedrai un'opzione per Problemi di fatturazione. È meglio utilizzare una sessione di navigazione in incognito o privata…

Hey @Francisco-Torres, thanks for posting here! Would you mind clarifying the Dropbox version that you're using on your end? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Feel free to also take a look at this Help Center article. I'll be waiting for your updates!

I definitely see where you're coming from @panttaja. In any case, feel free to update us once you try out the advanced reinstall steps. 

Hey @dreampainter, let me also jump in here! You should be able to attach a screenshot by clicking the camera-like icon when trying to reply back to us. I'd love to have a visual of what your plan page reports, in order for us to better understand what's taking up space in your account. Keep me posted!

Hey @JohnnyVegas, welcome to our Community! I'd like a few more details, such as the version of the app at the moment, along with its syncing status. I'd also love some screenshots, in order for me to have a visual step-by-step of the process you follow on your end. I'll be waiting for your update! 

Hey @maxgerard, I'd like for us to check one more thing! Would you mind locating your Dropbox folder locally, right clicking on it and checking how many files exist within the folder's properties? If you have a screenshot, it's more than welcome! 

Hey @vmartins, let's jump right into this! Are you part of a Dropbox Team, or an individual account? Have you tried the steps mentioned in this Help Center article? And did you come across any issues? Let me know more, and we'll take it from there!

Hey @jjb512, thanks for posting here! I definitely see where you're coming from and I was able to locate your ticket number reference. Hang tight, and agent will be with you shortly. Thank you!