Megan Dropbox Community Moderator

At the moment we don't have info as to when this will be restored, but we're doing the best that we can to make sure everything is back to normal. Once we have more info, we'll make sure to update this thread, thanks! 

Hi @"Debjpats", I'm jumping here to help! Are you checking the little Dropbox icon on your task bar, next to your WiFi? As for the error message you get when downloading the app, would you mind clarifying? Also, I'm assuming that when you add content to your mobile app on your iPhone, you're able to see it online, right? 

I just sent you an email @"NICOLEEEE", I'll see you there! Cheers!

Hi @"jvideo", let's jump right into this! I'm a bit skeptical since this is happening on both the app, and the website. I know it sounds trivial, but have you tried rebooting your device, or trying an entirely different network perhaps? Does this happen with all of your files, I'm assuming? Let me know more, and we'll take…

Hey @"NICOLEEEE", can I send you an email, in order for us to have a closer look into this? 

Hi @"Akiko Sasaki-Summers", you must accidentally turned said feature on. But, I'm glad we managed to resolve everything, and I'm going to be one post away if you need anything else. Enjoy the rest of your week ahead! 😎

Hi @"Doug1580"! As @"arc_land" mentioned above -one of our Dropbox Staff- it seems our attention is aware of this, and already working on a solution. Hang tight, and we'll let you know of any further updates! 

Hi @"Akiko Sasaki-Summers", glad we managed to tackled that one! As for the 190MB you mentioned, is this too little? What do you mean when you say if there was anything you missed while setting up your account? 

Hey @"Akiko Sasaki-Summers", can you please visit the following page, and let me know if you can disable the feature from there? While logged in your account, in this page you will see all of your backups and you should be able to delete the backup in question.

No you won't @"Doug1580". 

Unfortunately we can't access your link for security & privacy reasons @"MariaD2". Can we send you an email, in order for us to have a closer look into this? 

Hey @"Doug1580", feel free to access the Dropbox app and its settings, and clear its cache. If I were you, I'd then uninstall the app, reboot the device, and reinstall it. If you notice the same behavior then, let me know the size of the content you're uploading to your Dropbox account. Also, don't forget to either try…

I see, @"TE16". Can you take a look at your account's connected devices and let me know how many you've currently connected to your account? Do you have more than 3, which is the device limit for our Basic plan? As for deleting your account, would you mind clarifying the exact error, please? 

Hi @"jpgasstrom", I hope you're doing well! After reviewing your case, I have to admit that this sounds like an Excel issue, but let's have a closer look into this. Do you happen to have noticed if this happens when you use a specific browser? Would you mind also trying a different one, just to check there? Also, does it…

Hey @"NICOLEEEE", let's jump right into this! How long have you been having this problem for? Would you mind sending us a screenshot, in order for us to have a visual of the screen on your end too? I'll be waiting for your reply! 

Hey @"Akiko Sasaki-Summers", are you on the same device that you used when setting your Backup? If you click "Manage Backups" what do you see there? 

Hey @"Doug1580", thanks for the info! Could you also clarify the OS you're currently using, along with the version of the Dropbox app on your device? Also, I'd also love to see a few screenshots, as Nancy suggested in order for us to have a visual. 

Hey @"Laha041", thanks for posting here today! Are you trying to create a folder in your personal folder, or in the team space for your account? I'm asking because in order to add folders into a team folder, you'd need to add them from the Dropbox site or the admin console directly. I hope this clarifies!

Hey @"TE16", I hope you're doing well! Would you mind trying once again, to see if the same thing happens then? I'm asking because the behavior you described sounds rather odd. If you notice that it removed your icon from your device, let me know. 

Hey @"EJL1", welcome to our Community! I'm guessing that you see the option to "join the folder" as to become a permanent member of it. However, would you mind sending over a screenshot of the option, in order for me to have a visual too? As for deleting the videos off of your Dropbox account, you should be able to follow…

Hey @"12volts", thanks for the heads up! Give us a shout if you need anything else! 😊

Hey @"morgannadera", I just sent you an email. I'll see you there, and we can continue our troubleshooting! 

I see, @"rarab2"! Based on everything you mentioned, and especially because you mentioned the email access, it sounds like this has to do with our one-time security code. I'd most likely require to check some account-specific info so I suggest we switch to email in order for us to have a closer look together. What do you…

Hey @"morgannadera", can I send you an email in order for us to have a closer look into this? 

My pleasure @"Marshal mellow"! If you need anything else, give us a shout! 🤗

Hey @"rarab2", let's jump right into this! I'd like to clarify if you're talking about our multi-factor authentication or about our one-time security code. Let me know more, and we'll take it from there!

Hey @"SR910", I'd definitely appreciate it if you could give it a go, for troubleshooting purposes. Plus, if you're worried about syncing your content from scratch, I'm here to assure you that this won't be the case. 

Hey @"tom mulvanny", since this is a behavior that's present only when you're using the Safari, browser it seems that it has mainly to do with it. Please try to restore your browser to its default settings and also make sure you're using its latest version. Also, do you get the error no matter what file type you're trying…

Hey @"SR910", I hope you're doing well! If you hover your mouse over the little Dropbox icon on your task bar, would you be able to share the version of the app that you're using with me? Have you tried uninstalling, and then re-installing the app at all, even since you noticed it? Let me know more, and we'll take it from…

Hey @"morgannadera", thanks for joining our Community! It sounds like your shared links might have been banned. How long have you been getting this error? Did you get an email from Dropbox informing you about this perhaps? Let us know more and we'll take it from there.