Megan Dropbox Community Moderator

Hey @"peterj62", would you mind uninstalling and then re-installing the app please? If this doesn't work, I'd be happy to send you an email, in order for us to have a closer look into this. Let me know! 

Keep in mind that you're currently signed into our Community using a gmail account @"TE16". Which means that there's a Gmail linked Dropbox account. You can see the email here.

They are sending you a link of their content, not their cloud account @"EJL1". Once you download the content to your device, you're essentially making a copy of the file already sent your way by them. 

Hey @"klagreca", thanks for posting here! Your feedback regarding Dropbox Replay has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need something else, please let me know and I will be more…

Thanks for the screenshot @"TE16"! So, just a little recap to make sure we're on the same page: in regards to the Comcast Dropbox account, it seems you're not able to sign in neither through the app, nor the website, right? You're connected both online, and on the app using your Gmail Dropbox account, is that correct? 

Hey @"EJL1"! Allow me to elaborate as much as possible and feel free to ask any questions you might be having. When someone wants to share Dropbox content with another member, they have a handful of options when it comes to Dropbox. Some of them would be a shared link or shared folder. In both of these cases the owner of…

Hey @"jpgasstrom", thanks for the update! Have you tried switching browsers, or trying an incognito mode after clearing your browser's cache just to check if the same thing happens there? 

Hey @"peterj62", would you mind hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi and checking the version you're using? 

Awesome news @"walermo517" & @"randomaxes"! Glad it worked out. If you need anything else, just give us a shout! 😎

Hey @"walermo517", let's jump right into this! Have you tried the offline installer, by any chance? Do you perhaps have any security programs like an antivirus, VPN, firewall etc. that might be blocking Dropbox? If so, can you temporarily disable them, to see if that helps? Keep me posted!

Hey @"Igiveup", I'd be happy to open a ticket on my end for you. However, in order to do so I'd like to make sure that we've exhausted all troubleshooting steps first. Would you mind sending over a screenshot of the page you see on your end when this happens? Just make sure none of your private info is shown there. Thanks!

Hello from me too @"peterj62"! If you access your General tab online, what do you see under "Dropbox system extension"? Is the setting enabled? 

Hey @"Louis Clerc", one more thing: would you mind checking and making sure you're also using the latest update on your current browser?

Hey @"rbkeep", thanks for the heads up! What happens if you use the desktop app to upload content? Do you have any issues then? Have you also made sure to restore your browser to its default settings and make sure that you don't have any browser plugins that could be affecting Dropbox? 

Hey @"EJL1"! In regards to the "join" option, it's safe to assume that this is a shared link that was sent to you with editing permissions. Would you mind checking with the owner of the link about this? If that's the case then that's normal. As for the "can't download-no permissions" messages you mentioned, I'm not sure…

Thanks for the info @"Louis Clerc" & @"Welshi23"! Since it seems this info is coming when you access your account online, would you mind clearing the cache of your browser too, and trying again? Also, do you notice the same behavior when you access our website using a different browser? 

Hey @"TE16", would you mind sending over a screenshot of the exact error you're getting on your end about Dropbox not being able to be opened? Also, are you logged into the correct Dropbox account when you visit your account online, when you re-install the app? You should be able to see this by checking your General tab…

Hey @"arcruises", welcome to our Community! As a first step, would you mind checking this Help Center article and making sure all the troubleshooting steps have been followed? If the results remain the same, let me know and we'll look closer into it. Thanks!

Hey there, @"rbkeep", let's see what we can find together about this! I know this might sound trivial, but have you made sure your account has enough space? Does this happen when you try to upload content on a specific path of your account, or the results remain the same no matter the place you're trying to upload to? Let…

Hey @"THL1", thanks for the screenshot! I checked in with our team, and it seems that you should be able to send signer reminders once every 24 hours. Have you tried sending them using a different browser, by any chance? 

Hi @"Louis Clerc", let's jump right into this! Would you be able to send me a screenshot, in order for me to have a visual of this, please? Have you tried logging out of the app, and the sign back in? Keep me posted, and we'll take it from there!

If you send us the ticket number, only Community Dropbox Staff will have access to our system, in order to review the situation & had has already been discussed there @"deus_ex_machina". 

Hey @"PetermHart", when you contacted our Support, you should have received a ticket number of your communication with them. Would you mind checking your spam/junk folder too? If you find nothing there, I can definitely assist by opening a new ticket number on my end for you. Let me know!

Hey @"Fay3", let's jump right into this! Have you tried from a different browser or a private browsing window, to see if that helps? What loop are you getting into? Did you originally upgrade via the Dropbox site or the mobile app? If not, I would suggest reaching out to our support team directly; they should be able to…

Hey @"deus_ex_machina", would you mind sharing your ticket number with me, in order to review it on our system, please? 

Hey @"deus_ex_machina", welcome to our Community! On our end, I'm afraid that we have no such ways in place to "identify" these actions before they happen. When it comes to securing your account, I'd suggest that you keep an eye out for any suspicious content and emails and that you don't open files when shared from…

Don't worry about this @"EJL1", we'll take it step by step! You should be able to attach a screenshot here, by replying back to me and clicking the camera-like icon that looks like that As for the option to join the folder: when do you see that option? What steps do you follow on your end before you get there? 

Hey @"MariaD2", I just sent you an email! I'll be happy to see you there. Thanks!

Hey @"jvideo", thanks for the heads up! Are you getting this behavior on any other devices on the same network? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Also, can you check if the Dropbox bandwidth settings have…

Hey @"JimmyInTN", I'm assuming you've also checked locally on the device, right? If I were you, I'd search for some example file names using the File Explorer, to see if you can find anything there. While you're at it, please feel free to check your events page, just to get an idea of your account's activity. Let me know…