Megan Dropbox Community Moderator

Hey @"HarryZ", I hope you're doing well! First of all, thanks for all the added info in regards to your OS and Dropbox version. Have you tried searching for files that are available offline on your mobile device, by following these steps? First, open the Dropbox mobile app. Then tap the Account tab and click Offline. This…

Hey @"Enableanarchy", thanks for posting here! Does the link open directly in the Dropbox app on your mobile, or your browser? If it's the latter, you should have the option to close the window, and proceed to the link provided your account's quota can handle it. Feel free to send me a screenshot -while covering any…

I'm afraid there's no way to achieve that @"AnneKC9YL", since folders usually appear either on top or the bottom depending on the way your content is sorted. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"DoctorBashir", I see! Thanks for the heads up. I see where you're coming from. Most of the time, all registry entries are removed for any program that's uninstalled, but still, there's always a chance that something is left behind. This also has to do with Windows and the OS, other than Dropbox. In any case, I'll…

Hey @"DoctorBashir", thanks for posting here! Keep in mind that uninstalling our app should uninstall all of its registries too. In some rare cases, if there are any registries left behind, a manual uninstall might be needed. Did you search and locate them once the application was removed from the device? Keep me posted,…

Hey @"AnneKC9YL", thanks for the info! Keep in mind, that seeing folders mixed with files isn't something I've witnessed on my end. You also sent a second screenshot, but keep in mind that I don't believe this was taken from Dropbox, right? 

Hey @"alexmiller_spillt", sorry to hear about this. Does the sync status just read "indexing...", with no number of files remaining, or does it give you a number as well? Would you mind letting us know the version of the Dropbox app that you have installed? You can hover over the Dropbox icon for this info. Keep me posted,…

Hey @"Marvo", thanks for the speedy reply! Do you notice this type of behavior inside your Dropbox folder? Would you mind clarifying your OS, along with the Dropbox version you're using on your end?

Hey @"James Burford"! I'd love to have a visual of your Sync tab when accessing the app's preferences, if you don't mind. Also, would you be able to send me a couple of screenshots from both of these Dropbox folders when you check their properties? 

Hey there, @"Marvo", I hope you're doing well! You mentioned that if you select more than 1K of files the "delete" button greys out. I'm assuming you're referring to the desktop app, right? There's no automated way to delete all of these 0KB files unless you manually select them, but I'm trying to see why the option…

Hey @eosterman, thanks for posting here! Give me some time to check into this internally, and I'll get back to you as soon as possible. Thank you! 

Hey from me too @"jeyyo"! Does this happen with all .mp4 files now, or specifically with the ones coming from your security cameras? Do you happen to know the size of the files by any chance? 

I just created a ticket on my end for you @"timothec". I'll be happy to continue there, thanks!

Hey @"timothec", would you mind sending me another, full-screen screenshot of you right clicking on a file/folder please? I'd just like to make sure the path looks correct. If it does, then we can take this to ticket, in order to have our specialized team look into this. 

Hey @"AnneKC9YL", thanks for the info! The default way is the one you sent our way, with the folders either on top or at the bottom depending on how you sort the content. Not sure why the folders were mingled with the files in the first place to be honest. How long ago were you able to see the folders and files mixed and…

Hey @"timothec", would you mind trying out an advanced re-install and let me know if that changes anything?

Hey @"James Burford", let's jump right into this! Would you mind clarifying if you're using the same OS as the OP, and the Dropbox version you have installed there? Also, what is the app's current syncing status? Let me know more, and we'll take it from there!

Hey @"strutzart", I hope you're doing well! Would you mind clarifying the app's current syncing status, and version? If you wish, you can check the app's version by hovering your mouse over the little Dropbox icon located on your task bar, next to your WiFi. Keep me posted, and we'll take it from there!

Hey @"TE16", I just sent an email to your Community-linked email address. Reply back to me there, and let me know the email address that's facing this issue and we'll take it from there. Thanks! 

Hi there, @"Dollface85", welcome to our Community! Would you like to share some additional details about this, in order for me to have a better idea of what you'd like to achieve? Do you use our camera upload feature on your end? If not, then how to you transfer your content to Dropbox? Let me know more, and we'll take it…

Hey again @"higreghi", thanks for posting here! Is it possible that you have two Dropbox accounts that you're getting charged for? Now, as for the second charge have you tried using the credit card charge lookup tool to identify the account you're being charged for? You can always wait for Donald's email (you should…

Hey @"LindaH22", I just sent you an email, and I'll be happy to continue there. Thanks!

Hey @"Igiveup", thanks for the link! However, for security reasons we can't access it, and I've also removed it from your post in order to avoid unwanted traffic. I just sent you an email, so that we can have a closer look. Would you mind replying back to me there, and also attaching the video back to me? 

Hey there, @"ashley07", I hope you're doing well! Have you tried following these steps, in order to disable the option to automatically insert signatures? If not, feel free to give it a go, and let me know how it goes. Thank you so much!

Hey there, @"higreghi", thanks for posting here! I did some digging and was able to locate your communication with Donald. Happy to see that your issue is now resolved and that you're pleased with our Support. I'll be passing your comments to Donald shortly. If you need something else, please let me know and I will be more…

Hey there, @"C-22" & @"Carina Neves"! I just sent you both an email, in order for us to have a closer look into this. I'll be happy to see you there. Thanks! 

Hey @"lateafternoon", I hope you're doing well! If you look for the little Dropbox icon on your menu bar, next to your WiFi and click there, you should be able to find the app's preferences. Can you give it a go? 

Awesome news, @"LCPA-21"! Thanks for the heads up, enjoy the rest of your day! 

Hi @"LCPA-21", let's see what we can find together here! Are you referring to the website, or the desktop app? It sounds like you're referring to the former, but I want to make sure. In any case, would you mind sending me a screenshot of the options you get on your end, in order for me to have a visual? Keep me posted, and…

Hey there, @"EBadamas", I hope you're doing well! Have you checked the ability to comment on content at all? I'm asking, because this might be something that'd work for your case. Want to give it a try, and let me know if this would work, and if not what would you like to change? Let me know more!