Megan Dropbox Community Moderator

Hey @"GDLaw", I'll ping the agent working on your case to do so. Hang tight, and we'll get to this. 

Hey @"DisappearinkTattooRemoval"! Did you have a chance to review the message my colleague sent & provide more info? 

Hey @"yoav60", let me jump in here too! If you try previewing the content using a different browser, do you notice any difference? Also, does this behavior apply to all of your Word documents, or just some of them? 

Hey @"petalargie"! Did you have a chance to review the info my colleague provided? 

Hey @"yesthatsandra", when did you first start noticing this behavior? Also, would you mind clarifying your exact OS, and the version of the app? It looks like you're using Windows 11, right? You should be able to locate the version of the app by hovering your mouse over the little Dropbox icon on your task bar, next to…

Hey @"lmich12", thanks for reaching out about this. If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account. Let me know if you have any trouble finding that!

Hi @"Russman34", thanks for posting here! Technically this has to do with your OS, and the commands there. But after doing some online search on my end, it seems if you use the same Shift-Command-. (period) command, you should be able to hide the folder again. Can you give it a go? Thanks a bunch!

I just sent you an email @"alexmiller_spillt"! I'll see you there, thanks! 

Hi @"GDLaw", thanks for sharing your ticket number reference with me! I was able to locate your ticket, and an agent will be with you shortly. Thank you! 

Hi @"nealnino", thanks for the added info! Are you certain that you have no other software that could be monitoring the Dropbox folder or app? Have you contacted your ISP for further assistance on this matter? Also, have you checked the bandwidth that the Dropbox app uses, by following the steps here, to speed up syncing?…

Hey @"Laureenn", thanks for posting here today! Would you mind checking if the ticket number you've provided is correct and that it has all the numbers correct? I'm asking because I just checked on our system, and couldn't locate the ticket number, or any other linked to your Dropbox-Community linked email address. Let me…

Hey @"Lamateur01", welcome to our Community! You could always use our website to upload content from your external drive to your account online. However, you might need to break them in smaller batches. Do you currently use our desktop app on your iMac? If you do, you'll also want to avoid syncing the content locally. Let…

Hey @"nicrob16"! I can definitely help you out with this. If you don't mind, I can open a ticket on my end for you in order for us to have a closer look. Are you okay with this? 

Hey @"Jacer", would you be able to send me a few screenshots of the steps you've followed on your end? I'm asking because I just tested it, and I can follow the steps on my end.

Hi @"Peggy F.2", welcome to our Community! How do you try to access the content? Which one of our platforms do you use on your end? If you could send me a screenshot of the error you get on your end, that'd be great. Thanks! Keep me posted, and we'll take it from there!

Hey @"alexmiller_spillt", for security and privacy reasons, I can only reach out to the email address linked to your Dropbox Community profile. Do you have no access to the email address in question? 

Hey @"Jacer", let me also jump in here! Let's try something else here. Please hover over a column header and click the dropdown arrow, then select Size. Once you do that hover over the name of folder and click the check box that appears on the left before clicking the "..." (ellipsis) next to the folder you'd like to…

Hey @"raulgrangeiro", welcome to our Community! Thanks for the video, and all the added info. When did this start happening on your end? Do you notice the same behavior on both of your devices I'm assuming, right? Let me know more, and we'll take it from there!

Hey @"TE16"! I can see that you replied back to me. I'll get to it as soon as possible. Thanks!

Hey @"EBadamas"! Did you have the chance to review my message above? 

Hey @"nicrob16", let's jump right into this! Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge? Let me know what you find and we'll take it from there. 

Can I send you an email, in order for us to have a closer look into this @"alexmiller_spillt"? 

Hey @"Cazdk", let's jump right into this! I'd need some additional info, please. First of all: do you use the mobile app to upload your files when using your phone, or do you do it via the mobile browser? Also, is the desktop app on your computer currently running? If so, what is its syncing status? Keep me posted!

Awesome news @"jpgasstrom"! If you need anything else, give us a shout. Enjoy your week ahead!

Hi @"dcam", thanks for messaging the Community. Currently, it isn't possible to search for files on the deleted files page, as it only shows the deletions in reverse chronological order. What I could recommend from here would be to check the Events page in your account. To make it easier to identify deletion events, I…

Hey @"DoctorBashir", I hope you're doing well! There are a couple of ways you can go on about it. The first being what you already tried but making sure you beforehand rename your existing Dropbox folder to Dropbox_OLD. You can see more details about this provided by our superuser Rich here. The second is following the…

Hey @"antoniovandre", would it be okay if I reached out internally, in order for us to have a closer look into this?

Hey @"alexmiller_spillt", can you click on your avatar in the app's preferences and then on the 'View sync issues' option? You mentioned an upgrade too. Do you mean that your app is now under File Provider with your Dropbox folder moved under ~/Library/CloudStorage? You can also try rebooting your computer and internet…

Hey @"Enableanarchy", you should be able to click on the camera-like icon and attach your screenshots back to me. If you're having trouble doing so, or if you're using your phone you might need to request the desktop version of our site in order to do that. 

Hey @"Sivia", thanks for posting here! This is the first report I've seen today. And after checking our status page it seems that everything is operational. Have you tried an entirely different browser in case this was a browser-specific issue? You could even try an incognito mode, without any plugins there. Let me know…