Megan Dropbox Community Moderator

Hey @"In2Trial", did you download & also install the app or simply downloaded it? 

Hey @"In2Trial", let's jump right into this! Do you notice the same pop-up when accessing our account using an entirely different browser? Keep me posted!

Hey @"Arebeo"! Do you follow these steps while using your desktop app, or through your Backup page online? Have you tried using a different device, in order to access your Backup and delete it from there? 

Hey @"CPR31", I just sent you an email! I'll see you there!

Hi @"manrich", I'll be more than happy to help! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hey @"caprov", thanks for posting here! Do you notice this type of behavior with a specific file? If so, would you mind letting me know the file type, and its size too? When did this start happening? Let me know more, and we'll take it from there!

Amazing news @"MiguelUK"! If you need anything else, give me a shout! 😎

Hey @"MiguelUK"! Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade. Keep me posted!

Hey @"MrRichie"! It might sound trivial, but have you tried signing out of the app and then back in? If you locate these files online, and rename it does that work? 

Hey @"yoav60", thanks for checking! If the same thing applies on a different browser, I believe this has to do more with Word rather than Dropbox. Have you tried duplicating these documents, and seeing if the same behavior is apparent there? 

Hey @"MiguelUK"! Is it possible that the email you received was related to a different Dropbox account, by any chance? If you visit your plan page here, what is the subscription you see there? 

Hey @"MrRichie", let me jump in here too! Also, what’s the OS version of your computer, as well as the Dropbox app version? If there's a chance that these are hidden files, then you can press Command + Shift + . (the period key) to show them in your Finder.

Hey everyone! Thanks for your patience while we try to narrow it down. Does this happen while you're using a specific browser? If so, would you mind clarifying which one? Have you made sure there are no plugins or extensions enabled that could be causing this issue? One more thing: do you notice this behavior when you…

Amazing news @"alaindesilets"! If you need anything else, give us a shout! 

Hey @"Lilime"! I'm assuming you can't sign into your account online either, right? Or is this something that only happens when you try to access your account on your mobile app? I'd be happy to send you an email in order for us to have a closer look into this. Is that okay? 

Hey there, @"MelGold", welcome to our Community! Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first. Is this file yours, or a shared file? Let me know more, and we'll take it from there!

Hey @"alaindesilets", thanks for the details! This setting applies to content that is added to the device from the website. So if you were to add a file through the website, it should sync as "available offline". For existing content, you need to select the file/folder you wish to make available offline, right click on it…

Hey @"NateVee", thanks for the added info! If the changes you made in the older version of the Dropbox folder aren't reflected in the new path, then I'm assuming they're not reflected online either, right? Have you tried copying the content of the old path, into the new one? 

Hey @"StellaQ", welcome to our Community! Have you tried using the steps provided above, in order to contact our Support team and open a ticket on your end, by any chance? Thank you! 

Hey @"alaindesilets", let's jump right into this! Would you mind clarifying your device's OS, along with the Dropbox version you're using there? You should be able to locate your version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Also, what is the app's syncing status at the…

Hey @"yesthatsandra", your content shouldn't be deleted, no. Want to give it a go, and let me know the behavior of the app after that? 

Hi @"Lilime", welcome to our Community! Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again? Have you also tried checking the spam/junk folder of the email? This will help me to assist further!

If you're using a Basic account there's no phone Support available on our end at least @"lmich12". Did you have any luck with the tool I provided earlier? In any case, you can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's…

Hey @"Lamateur01", thanks for the update! Do you use our app, or the website to achieve this? When you say that the files disappear when the transfer is finished, do you mean that they are deleted? 

Take your time, @"Russman34", and I'll be one post away once you come back with further results!

Hey @"nicrob16", I just sent you an email! I'll see you there, cheers! 

Thanks for your fast reply @"Snelephant"! In that case, I'm afraid there's not much that we can do. What you wish to achieve isn't feasible. 

Hey @"Peggy F.2", let me jump in here too! If you visit your All Files page, what do you see there? Do you have any content? Let me know more! 

Hey @"Snelephant", I hope you're doing well! You can either unshare the folder entirely, remove individual members or pass the ownership to someone else if you wish to be the only one removed from it. I hope this clarifies! 

Hey @"eozzy"! I just sent you an email, I'll be happy to see you there. Thank you!