Megan Dropbox Community Moderator

Hey @"Big Maho", let me also jump in here! When you say "domain access" I'm guessing you're referring to our website, right? If not, feel free to clarify. 

That's amazing news @"mdhakr"! If you need anything else, just give us a shout. Enjoy the rest of your week ahead! 😀

Hey @"Dylandx"! Can you also try accessing the document, using a different browser altogether? Keep in mind that you would have been emailed a copy of the completed document, or received a link to view it on Dropbox Sign. I would recommend searching your inbox and junk/spam folders for a message from…

Hey @"mdhakr"! Once you remove your access, essentially you will no longer be part of the shared folder. 

Hey @"Dylandx", let me jump in here too! That could have been the culprit. Would you be able to confirm with the user? 

Amazing news @"JStak"! 🤗 If you need something else, please let me know and I will be more than happy to help every step of the way!

Hey @"JStak", can you also share the app's syncing status with me? Is it possible that the files/folders you can't see locally have some invalid characters that prevent them from syncing?

Hey @"mdhakr"! It looks like you're checking through the desktop app, not online. Can you visit your account online, and try the same steps there? 

Hey @"JStak", I hope you're doing well! Would you like to share some additional info with me, in order to get the full visual of what you're talking about? I'd love to know when this first started, your device's OS and the version of the Dropbox app that you're using there. If you have any other info to share, feel free.…

Hey @"Ll4589", I hope you're doing well! No, they do not receive such notifications on their end. If you need something else, please let me know and I will be more than happy to help every step of the way! 

Hey @"mdhakr", let me jump in here too! It looks to me like this is a shared folder. Have you tried using the steps mentioned in this Help Center article, in order to remove yourself from it? Give it a go, and let me know how it turns out! 

Hey @"vrdesign", would you mind waking me through he steps that you follow when trying to open the link? Have you & the members tried opening it through your browser, and does that work or give them any specific messages? 

Hey @"MysteryMan", when you're trying to sign into the app with Account2, are you also connected to the same account online on our website? I'd suggest you sign out of Account1 both online, and then through the app and then try to connect to Account2 online first, and then see if the app follows. 

Hey @"vrdesign", how long has this been happening for? Also, is this a shared link that members can edit, or one that they have viewing permissions only?

Hey @"MysteryMan", welcome to our Community! Are both of the accounts individual ones, or is it an individual and a Dropbox Team one? Generally, the steps that you followed in order to sign out of the app are correct and it should allow you to connect your second Dropbox account. Did you recently try to uninstall the app…

Can I send you an email, in order for us to have a closer look into this @"RichardBudd"? 

Hi @"RichardBudd", let's see what we can find together on this! Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article. Have you recently shared a link which could have been downloaded many times, or to a large file?…

Hey @"lukehanley"! It doesn't seem to be the full thing. Would you be able to send me the full text, please? 

Hi @"lukehanley", let's jump right into this! Would you be able to click on the blue hyperlink? In order for us to further investigate, we'll need to get and analyze the full error log that corresponds to the error message pop-up you're getting. You can reply back here with it. Keep me posted!

Hey @"Windo", do you follow the steps to selective sync your content through the online platform or through your desktop app? Feel free to send me a screenshot if you have any, in order for me to have a visual too. 

Hey @"wamsender", thanks for the info! It seems you accessed your account page on your mobile. However, in order to see a clearer breakdown of what's taking up space for your account, you might want to visit your plan page online as found here. It could be an active Backup, or some shared folders even. Would you mind…

Hey @"simpson b.", let's jump right into this! Would you mind sending over a screenshot of the notification you're referring to? In the meanwhile, I'll do some research to see if you can disable that type of notification, and see what I can find. Thanks!

Hey @"RichardHawke", thanks for the nudge here. Have you tried uninstalling and reinstalling the Passwords app, to see if that helps? Also, it might be far fetched, but have you tried a re-start on your device? 

Hey @"skverskk", would you mind sending me a couple of screenshots of your Dropbox folder, and specifically what you see when right clicking on a file/folder there? 

Hey @"HarryZ", thanks for the added info! Manage offline files should be your offline content when using the mobile app. As for searching: your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further…

Hey @"Rocky B.2", if you're referring to the setting inside the app's preferences, then you need to keep something in mind: The setting is applied to newly added files when you add them through the website. So, when you create, or upload a file through the website that should sync as available offline. As for the files…

Hi @"gbeca"! Would you mind sending over a screenshot of the error message you get on your end, in order for us to have a visual? Have you also tried previewing them from an incognito tab on your browser? 

Hi @"Dr_Strangebooty", let's jump right into this! I'm assuming you've tried using an entirely different browser to create your Transfer, right? Would you mind sending over a screenshot of the error message you get on your end, please? Keep me posted!

Hey @"skverskk", welcome to our Community! One more thing that you might want to check is this post from our Community manager. If this doesn't help the situation at all, let me know and we'll have a closer look into this. Thanks!

Hey @"yusuf74"! You should be able to click the camera-like icon when replying back to us here. That way you can attach your screenshots back to us.