Megan Dropbox Community Moderator

Hey @jpglutting, our latest version is this one. Would you mind performing a quick re-install, please? Also, it sounds like your app has migrated to File Provider, so you might also need to take a look at this Help Center article, to make sure you've tried the steps there. Do you have any proxy, VPN, firewall, security…

Hey @fossor, thanks for notifying us about this! I'd like to ask you to try a different browser too, just to rule that out and make sure this isn't a browser- specific issue. If you have another device that you could try this with, please give it a go. Thank you! 

Would you mind clarifying the specific OS version that you can check when visiting your mobile's settings @tj84? In any case, I can send you an email in order for us to reset your camera uploads, if you wish. As for your Backup, if you search for some example files/folders locally or online, are you able to locate them? 

Hey @AugustoGoico, do you try to double click the files in question, in order for them to get downloaded locally, or right click on them and then select "available offline"? 

Hey @tj84, is this the first time you're enabling camera uploads on this device? Can you clarify your OS, along with the Dropbox version you're using on your end? If I were you, I'd also clear the app's cache too. Also, out of curiosity, what happens if you click "New Photos only"? As for Dropbox Backup: do you see yours…

Hey @jpglutting, you should be able to find the app's version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. As for fixing permissions, have you tried holding Option/Alt key (Mac), and then clicking "Fix Hardlinks"? What about signing out of the app, and then back in? 

Hey @jeffrph,, thanks for the info! Would you mind if I reach out internally about this, in order to gather some more info? 

Hey @tj84, thanks for posting here! In regards to your first issue, I believe you're talking about your camera uploads, right? If so, have you tried disabling and then re-enabling the feature? As for the second thing here: is your Backup enabled, by any chance? If you search for the folders' name through your Finder or the…

I just sent you an email @photos5678! I'll see you there, cheers!

Hey @jeffrph, I hope you're doing well! These temporary files only exist in the program folder, right, not in your Dropbox folder as well? Also, which version of the app are you using? Feel free to also take a look at this relevant thread. Let me know more, and we'll take it from there! 

In that case @photos5678, would you mind if I send you an email, in order for us to have a closer look into this? Keep me posted!

Hey @jpglutting, let me also jump in here! Did you recently get any notification about an update of the Dropbox app to the version for File Provider? Where is your Dropbox folder currently located? If it's still stuck at the exact same number of files, could you try fixing your hardlinks and permissions and let us know how…

Hey @snook55, do you have a different device that you could try this with? I'm asking for that, because I'd like to identify if this is device-specific or if it might be a network issue too. If you don't have one, don't worry I can send you an email in order for us to have a closer look there. 

Hey @gbeca, based on everything you described it sounds like a network issue to me. It could also be device-specific. In any case, I'd suggest that you check with your IT team -if you have one available- to ensure there are no additional restrictions in place. 

Hey @Habsfan, you can see all the ways to learn more about Dropbox here. Now, keep in mind that when you install the app on the device, a Dropbox folder will be created inside your File Explorer. That folder will be a mirror of all the content you have inside your account online. If you add content in the folder, the…

Hey @Tcalp, thanks for posting here today! Can I send you an email, in order for us to have a closer look into this? Thanks! 

Thanks for the ticket number @Samara Christopher! I can see that your case has been sent to our Specialized agents, in order to check what can be done about this. Hold tight, and an agent will update you shortly. Thanks!

Hey @Lilipom, let me also jump in! Have you made sure that your browser is up-to-date too? 

Hey there, @Samara Christopher, welcome to our Community! Since that would require some account-specific info, I would suggest reaching out to our Support about this. If you've already done that, would you mind sharing the ticket number info with me, in order to locate it on my end? Thanks a bunch! 

Hey @snook55, let me also jump in here! I also tested this both in grid, and list view and was able to select multiple files at once. If you try an incognito mode, do you notice the same behavior? If I were you, I'd also try to clear the cache on my current browser. 

Hey @AugustoGoico, is it possible that the files/folders you can't see locally have some invalid characters that prevent them from syncing? If you open your Dropbox folder, can you locate these files and check what their syncing icons are?

Hi there @AugustoGoico, sorry to hear about this. Could you let us know how long has the desktop app been stuck at syncing? If you could also send us a screenshot of the app's exact status and version as shown in your menu bar, I'd appreciate it. While we're at it, have you rebooted your computer at all lately? Does that…

Thank you @beth92808! Unfortunately your email was caught by our spam filter, but don't worry since I created a new ticket on my end for you. I'll see you there!

Hey @daniel Guijarro, if you check your account online, do you see any of your content there? Also, have you taken a look into your events page? The Events page gives you an overview of all activity in your account including files events (adds/edits/deletes).

Hey @beth92808, welcome to our Community! Without access to your email address, it won't be possible to login or make changes to your account such as deleting it. When it comes to cancelling your plan, you can try to contact our support team directly to look into this matter in more detail. You can do this by opening an…

Hey @ryofurue, I'd be happy to help! Could you send me a screenshot of the app's exact status as shown in your menu bar? When you say quitting the app, do you mean signing out, by any chance? If not, could you try to sign out of the app, then back in? Keep me posted, and we'll take it from there! 

Hey @daniel Guijarro, let's jump right into this! Did you enable our Backup feature at any point, while using your Dropbox account? If so, is the feature still enabled? Also, would you mind walking me through the steps that you followed when moving your files out of Dropbox? Did you simply move your content outside of your…

I just sent you an email, in order for us to have a closer look into this @Charlie Windsor! I'll see you there!

When trying to reply back to us, you should have a camera-like icon @dhtax. If you click there, you should be able to attach your screenshots back here. 

Hey @Habsfan, have you tried uninstalling the app, rebooting the device and then re-installing by any chance?