Megan Dropbox Community Moderator

Hey @"macotek", thank you for your patience! It seems this is a known issue for some of our users, however our Team is aware and actively working on a fix. I'll make sure to update this thread once it's resolved. Thank you! 😇

Hey @"TekNikQL1", thanks for posting here! Please keep in mind that as our Help Center article indicates: "Each file or folder uploaded on dropbox.com can be up to 350 GB. Each file or folder uploaded on the Dropbox desktop app can be up to 2 TB." You might need to download and install the app if you wish to upload such…

Hey @"Kaminka", welcome to our Community! I'm guessing you're using your desktop to open the files, right? If not, then do you use Office Online, by any chance? Would you be able to send me a screenshot of the message you see on your end, please? Also, what plan do you use on your end? Keep me posted, and we'll take it…

Hey @"cdwilson", let's jump right into this! First of all, thanks for sharing the device's OS and Dropbox version, along with screenshots. Do you recall approximately when this started happening? If you temporarily quit ScanSnap, do you notice the same behavior? Let me know more, and we'll take it from there!

Hey @"mp197073", I just sent you an email. I'll be happy to see you there. As for the person also facing this issue, they'd need to contact us on their end too. 

Actually, we'll definitely keep this in mind @"fortinne". Is it safe to assume everything's on track now? 😀 Or do you still face some issues with the syncing of your content? 

Hey @"rjsnow", sorry to hear about that! Often, the antivirus (not only your firewall) or security software on your computer will block Dropbox from completing the install or startup process. To see if this is the issue, follow these steps: Temporarily disable any antivirus or security programs on your computer. Reinstall…

Hey @"mp197073", welcome to our Community! Would it be okay for me to reach out internally, in order for us to have a closer look into this? Let me know!

Thanks for checking @"skverskk". Have you tried the steps -about the 15 icons- that my colleague, Walter mentioned in this thread, by any chance? 

Hey @"fortinne", when you say that the new Dropbox folder doesn't download your content from the web, would you mind clarifying the app's exact syncing status? Is it updated, or still syncing content? Is it possible that you've applied your selective sync settings in such way to ignore some folders from syncing?

Hey @"skverskk", regarding your desktop app; are you seeing the Dropbox icon in your system tray? Can you let me know your app’s version and its syncing status? 

Hey @"macotek", thanks for posting here today! Give me some time to check internally with our Team about this, and I'll get back to you as soon as possible. Thanks a bunch! 😀

Hey @"dianalmark", did you check Hannah's earlier response? If so, can you confirm if this behavior is present when using a different browser? 

Hey @"Paul C.32", let's see what we can find about this together! Interesting behavior there. Would you mind clarifying your device's current OS, along with the version of the Dropbox app that you're using? You can find the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.…

Hey @"Ben S.31", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. Keep in mind that Dropbox is primarily a syncing service however I will pass on your comments to the relevant departments. In the meantime, feel free to have a look and try…

Hey @"maddiecatania", let me also jump in here! Would you mind clarifying the app's current version that you're using on your device, along with its syncing status? You can find both by hovering over the little Dropbox icon, next to your WiFi on your menu bar. 

I'd be more than happy to reach out via email, in order for us to have a closer look into this @"giobertelli". Let me know if you'd be okay with that. 

My absolute pleasure @"Bastizor"! 😀 If you need anything else, I'll be one post away! 

Hey @"Bastizor", welcome to our Community! It all depends on how you wish to share your content. I'm assuming you're referring to Dropbox Transfer about the 50GB limit, right? If this is indeed the feature you'll be choosing moving forward, then yes that'd be the limit. If you wish you can always share your 1TB folder, or…

Hey @"eokeef", sorry to hear about that! Would you mind trying through an incognito tab too? Also, do you use a free, Basic account? If the incognito doesn't work, I'd be happy to reach out via email, in order for us to have a closer look into this. Let me know more! 

Hey @"luisrada14", thanks for posting here! I can't make any promises, but I'd be more than happy to reach out via email, in order to see if there's more to be done about this. I'll be happy to see you there, thanks! 

Thank you for clarifying @"eltrompetero"! How many files do you have in your Dropbox folder approximately on the local machine? Also, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? When you have a moment, please make…

Yes please @"funwin". We would appreciate it if you did, just to have a clear insight as to the exact behavior there. However, your troubleshooting on this is also what I'd suggest on my end, good catch there. 

Hey @"eltrompetero", let's jump right into this! As a first step, have you made sure that your device is meeting all the necessary requirements? Also, when did this behavior first appear? Let me know more! 

That is correct @"sargan". 

Hey @"Maxwell F."! In regards to the duplicates, you'd need to remove them manually from the account itself, by deleting them. Now as for the "Photos" folder that you mentioned earlier, would you like to let me know the steps you followed in order to make it sync locally? As far as I understood -and correct me if I'm…

Does that happen both when you export, and when you send the file @"hw213nw"?

Yes, it sounds good to me @"Ino4".

Hey @"hw213nw"! Would you mind trying one more thing, if you haven't already? My apologies if you have. Can you try exporting the file, and then send it to someone using iMessage? I'd like for us to check if the file quality remains the same when you do that. 

Hey @"alessandrozanini"thanks for posting here! I'd love to hear some additional details in regards to this, and exactly what's happening on your end. What OS do you use on your end, and what exactly is the behavior there? Also, what file size are we talking about? The more info I have, the better. Keep me posted!