Megan Dropbox Community Moderator

I just sent you an email @"mblah"! I'll be happy to see you there! 

Hey @"aboissonneault", would you mind sending over a couple of screenshots of the error you receive on your end? When did this start happening? 

Hey @"galtieroussel36", thanks for posting here today! Have you tried installing the app using our offline installer that can be found here? If not, give it a go and let me know how it goes. Waiting for your updates!

Hi @"ralphiedee", let's go through this together! The first thing we need to identify is if the desktop app on your main desktop syncs without any issues. Would you mind clarifying the syncing status on both the devices to ensure they're both up-to-date? Also, when you visit your account online, are you able to locate your…

Hey @"Robyn South Africa", thanks for this! I see where you're coming from. Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Thank you!

Hey @"Robyn South Africa", welcome to our Community! Based on everything that you described, it sounds like you had some problems sharing content using your Dropbox account. Would you like to explain a bit more as to what happened on your end, and why you were not able to share additional content? If you have a ticket with…

Hey @"p aplin vft", let me also jump in here! Have you tried uninstalling and then re-installing the app at all? 

Hey @"jjb512"! I can see that the agent replied back to your ticket number but it seems you haven't responded in order to provide the needed info. Did you have the chance to review their message? 

Hey @"jg2599", let's jump right into this! Would you be able to confirm the OS you're using along with the version of the app you're using on your end? I'd also love a screenshot of the content menu that you see when you right click on a file inside your Dropbox folder, in order for me to have a visual too. Keep me posted,…

Hey @dreampainter, thanks for the screenshots! It seems you can access your home page, and process your files -even though there's a message there- and also your regular content takes up most of your quota. Have you tried using these steps, in order to free-up some space in your account? 

Ciao @pedruz68! Tieni presente che non è saggio continuare a condividere la tua email su un forum pubblico dove chiunque può accedere a queste informazioni. Inoltre, viola le linee guida della nostra Community. In ogni caso, ti ho inviato un'email, in modo che possiamo esaminare la questione più da vicino. -- Hey…

Ciao @pedruz68! Hai provato a contattare direttamente l'assistenza Dropbox per questo? Puoi visitare la pagina Assistenza mentre non hai effettuato l'accesso a un account Dropbox, inclusi questi forum, e vedrai un'opzione per Problemi di fatturazione. È meglio utilizzare una sessione di navigazione in incognito o privata…

Hey @Francisco-Torres, thanks for posting here! Would you mind clarifying the Dropbox version that you're using on your end? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Feel free to also take a look at this Help Center article. I'll be waiting for your updates!

I definitely see where you're coming from @panttaja. In any case, feel free to update us once you try out the advanced reinstall steps. 

Hey @dreampainter, let me also jump in here! You should be able to attach a screenshot by clicking the camera-like icon when trying to reply back to us. I'd love to have a visual of what your plan page reports, in order for us to better understand what's taking up space in your account. Keep me posted!

Hey @JohnnyVegas, welcome to our Community! I'd like a few more details, such as the version of the app at the moment, along with its syncing status. I'd also love some screenshots, in order for me to have a visual step-by-step of the process you follow on your end. I'll be waiting for your update! 

Hey @maxgerard, I'd like for us to check one more thing! Would you mind locating your Dropbox folder locally, right clicking on it and checking how many files exist within the folder's properties? If you have a screenshot, it's more than welcome! 

Hey @vmartins, let's jump right into this! Are you part of a Dropbox Team, or an individual account? Have you tried the steps mentioned in this Help Center article? And did you come across any issues? Let me know more, and we'll take it from there!

Hey @jjb512, thanks for posting here! I definitely see where you're coming from and I was able to locate your ticket number reference. Hang tight, and agent will be with you shortly. Thank you! 

Hey @Joel Poston Photography, have you changed the UAC settings on your machine to be more sensitive? Did you try to update the Dropbox desktop application manually using this link?

Hey @jpglutting, just to make sure we're on the same page: is the app up-to-date now? 

Hey @Andrew L.52, is the little Dropbox icon missing, or the one that helps you access your content inside the device? As for the Dropbox version, it sounds like the one you mentioned isn't correct. If you have the little Dropbox icon, you can hover your mouse over it in order to identify the version. Also, just to make…

Hi @dlww, thanks for posting here! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're…

Hey @Joel Poston Photography, thanks for the update! I sounds like the Dropbox desktop application is trying to update, and needs these permissions to do so, but it’s possible that another app or service is preventing the update. Are you running any apps that could interact with the Dropbox folder in some way, that could…

Hey @Andrew L.52, is it possible that the version is 206.4.6506 instead of the one you mentioned? I'd also suggest an advanced re-install on your end, to see if that remedies the issue. 

Hey @Joel Poston Photography, let's jump right into this! Would you mind sending over a screenshot of the notification you're referring to, in order for me to have a visual? Also, what is the OS of your current device? Let me know more!

Hey @Andrew L.52, thanks for posting here! When did this start happening on your end? You also mentioned that you downloaded the latest version of our app. Did you uninstall first, or simply install the app atop of the already existing one? Have you contacted our Support about this? I'm simply asking since you mentioned…

Hey @AugustoGoico, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Would you mind clarifying the Dropbox version that you're using on your end? You should be able to find the app's version by hovering your mouse over…

Hey @maxgerard, keep in mind that 206.4.6506 is the version of our latest app. You can find it here. Can you give it a go? If you notice the same behavior then, we'll definitely keep a closer look into this. 

Hey @jpglutting, our latest version is this one. Would you mind performing a quick re-install, please? Also, it sounds like your app has migrated to File Provider, so you might also need to take a look at this Help Center article, to make sure you've tried the steps there. Do you have any proxy, VPN, firewall, security…