Megan Dropbox Community Moderator

Hey @"nupa", thanks for posting here! Like you said, at the moment this isn't possible. We don't have an official workaround for this that I can suggest, but since there are many users here in our Community that might be experiencing the same thing, they're more than welcome to share their thoughts and workarounds with you…

Hey @"Jadsr", let's jump right into this! Would you mind sharing some additional info with me? When did this start happening? Also, feel free to let me know the OS you're currently using along with the Dropbox version you're using on your iPhone. Keep me posted, and we'll take it from there!

Hey @"Jose_Lascurain", thanks for that! So, it seems both the icons are working like they should. In regards to your Dropbox folder and its contents, what do you see when you right click on a file/folder? Have you tried signing out of the app, and then back in? 

Hey @"Miziha", welcome to our Community! When you say "photo backup enabled" are you referring to our Backup feature, or camera uploads feature? I'm asking, because I need to make sure we're on the same page here before I provide all the necessary info on my end. Keep me posted, and we'll take it from there!

Hey @"Jose_Lascurain", are you able to click both icons: ( Dropbox folder) and (Dropbox icon on your task bar)? Can you send us a couple of screenshots of what you see on your end too? 

Hey @"Jose_Lascurain", welcome to our Community! Are you referring to the larger Dropbox icon that re-directs you to your Dropbox folder, or the smaller one, next to your WiFi? I'm assuming the latter, right? You mentioned that the icon is there, but it isn't functioning. Do you mean that when you click on it, nothing…

Hey @"Peppepop", thanks for posting here! As far as I understand, it sounds like you managed to resolve your issue now, right? If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"joedono", I'd be happy to help! I just sent you an email, I'll see you there. Cheers!

If you try it, and it doesn't work let me know and we'll switch our communication to email @"dushoff"! When you say diagnostic help, would you mind elaborating? 

Great job @"andrewtsymbal"! Thanks for that. I can see that the case has been escalated. Keep an eye out, and once the specialized team has further news, they'll update the ticket.

I'll be happy to see what we can do about this @"riscking". Reply back to me, and we'll take it from there!

Hey @"riscking", I just created a ticket on my end for you! I'll see you there!

Hey @"StevMo1", let's jump right into this! Feel free to share some additional details with me such as the OS you're currently using on your device, and the app's current version that you have installed there. Other than "fixing the permissions" have you tried anything else on your end? When did you first notice this? Let…

Hey @"maxgerard", one last thing: does the issue persist if you try to boot to safe mode? Hold the Shift key while clicking Restart from Shut down or sign out menu. Select Troubleshoot > Advanced options > Startup Settings >Restart. After the PC restarts, a list of options will be shown. Select 4 or F4 or Fn+F4 (following…

Hey @"DCC1"! Deletion events can sometimes happen when someone reorganizes files in a new location or even when a there's another program accessing your content. You can find out more about deletions, and why they happen in this relevant thread; where my colleague Jay shared some of the possible reasons. Also, you can see…

Hey @"andrewtsymbal", can I send you an email, in order for us to have a closer look into this? 

Hey @"Hoanguyen2", I just created a ticket on my end for you! I'll see you there, thanks! 

Hi @"ay98182", let's jump right into this! In general, someone would receive this message when going over their daily bandwidth limits for their Dropbox account and plan. It sounds like in your case, your client might have exceeded their sharing limits and their links have been temporarily banned. This message isn't…

Hey @"Vibhi", let me also jump in here! Can you confirm that when you search for specific (example) file names in your computer there is nothing that shows up? Now, if you set up a new account from scratch when you were invited back to the team, I gather that your files were transferred upon your removal. With that in…

Sure thing @"NadT"! I just sent you an email, I'll see you there! 

Hey @"andrewtsymbal", thanks for that! Approximately how many pictures do you have in one document? If you create a new Paper doc with only a few images, does it load normally?

Hey @"andrewtsymbal", let me also jump in here! You mentioned that when you click on the links in the warning message, the images get downloaded. Would you be able to send me a couple of screenshots from the process of you trying to preview the images within a Paper document, in order for me to have a visual? 

Hey @"NadT"! Would you be able to send me a couple of screenshots from the app where it says "Dropbox Plus" and then "Dropbox Professional" too? Also, when you visit your plan page right here, what do you see in terms of your account's usage? 

Hey @"galtieroussel36", have you also tried the offline installer that can be found here? 

Hi @"NadT", how are you today? Is it possible that you upgraded a different account than the one you're looking at? Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? If you upgraded through us, you can try using our self-serve look-up tool, in order to…

Hi @"JefACU1", welcome to our Community! Do you face the same problem as the OP here? If so, when did this start happening and when did you first notice that the issue started? Let me know more, and we'll take it from there! 

Hey @"dushoff", welcome to our Community! It'd be helpful to quit and relaunch the Dropbox app on your machine or even reboot the machine itself as well. Also, do you happen to be running any 3rd party apps like antivirus or firewalls, or VPN/proxy settings on your machine? If so, could you temporarily disable them and let…

Hey @"PPagan", let's jump right into this! Does this happen with a specific Excel document, or all of them? Have you tried uninstalling the apps, and then re-installing them again, by any chance? Let me know more, and we'll take it from there! 

Hey @"Jaco_Vorster", I hope you're doing well! I'd be happy to reach out to you internally, in order for us to resolve this. Let me know more! 

Hey @"tinatoby", thanks for posting here! You can only use a passcode on your mobile device or tablet, not your desktop app. I hope this clarifies!