Megan Dropbox Community Moderator

Hey @"Jennafer", in that case can I send you an email, in order for us to have a closer look into this?

I just sent you an email @"guthrie"! I'll be happy to take it from there! 

Hey @"daliasobhi", sorry to hear about that! Have you tried restoring your content using your deleted files page, or events page? You can always follow the steps in the email, in order to get your content back. Was it shared content, by any chance? In any case, I located your ticket number, and an agent will be with you…

Hey @"shrimpgordita", do you have any security apps installed on this device? Like an antivirus, VPN, firewall, etc.? If you do, try temporarily disabling them, to see if that helps. Also, can you right click on your Dropbox folder, and check its properties to see how many files you have there? 

Hey @"Spike1982", have you tried uninstalling and then re-installing the app by any chance? Also, due to security & privacy reasons we can't access your link so you might need to attach your screenshot directly to us here, by clicking the camera-like icon. 

Hey @"Seb Bruen", let's jump right into this! Would you mind clarifying your OS at the moment? Also, is your situation the same as the OP's or someone else? Feel free to share some details with me. As for reverting back to the old version of the app unfortunately, this is not possible. The updated Dropbox for macOS on File…

Hey @"Paola024", you'll need to install the relevant app on your mobile in order to edit the content on your mobile app. That'll be the easiest route. Can you give it a go? 

Hey @"Lettuce1", let me also jump in here! Let's try one more thing. Since you had an upgraded account, you can try using our self-serve look-up tool in order to check if the email address behind the charge is the same one you used on your end, when accessing your account. Want to give it a go? 

Hey @"NMDenise", would you mind following this link and perform a quick re-installation of the app? Let me know how it goes!

Hey @"guthrie", that'd be ideal if you can. I can always open a ticket on my end for you if you end up having issues. Also, just to make sure we're on the same page: are you sure they've invited you to be part of the shared folder, and not of a shared link? 

Hey @"Alfzone", thanks for joining our Community! It sounds like your shared links might have been banned. How long have you been getting this error? Did you get an email from Dropbox informing you about this perhaps? Let us know more and we'll take it from there. 

Let's try something else @"Vitaaliy". Would you mind accessing both your Backup page and our Community page through a different browser, please? Just to check if this is a browser-specific issue. If the Backup page is empty, can you check again if you can upload a screenshot while using a different browser, in order for me…

As a last resort, would you mind trying out these steps if you haven't already @"Andrew1705"? 

Hey @"T Alda", no worries! I just opened a ticket on my end for you, in order for us to have a closer look into this. Reply back to me, and we'll take it from there! 

Hi @"DIRI", thanks for posting here! I checked @"timothec"'s previous ticket and it seems that the issue was resolved before our Team could intervene. In any case, I'm here to help. Would you like to share some additional info with me such as the device's OS, and Dropbox version, along with the troubleshooting steps you've…

Hey @"slamtry", I hope you're doing well! Also, what a great question that got me thinking and searching! 😉 Considering that the maximum number of people you can refer is 32 that would be 16GB with 2GB of the Basic space on top of it, which equals to 18GB. If you have any questions, give me a shout! 

Hi @"Zaina" , thanks for posting here today! Can you follow the steps mentioned here, in order to open a ticket with our Support, please? Once you do that, feel free to send me the ticket number reference, in order for me to locate it on my end. Thank you! 

Hi @"NMDenise", let's jump right into this! Do you connect your mobile with the computer using a cable, by any chance or not? Would you mind clarifying the OS you're using, along with the app's version and syncing status at the moment? You can find the app's version by hovering your mouse over the little Dropbox icon on…

Hey @"Vitaaliy", have you tried clicking the link that @"Rich" provided in order to see a breakdown of your account's quota on your plan page? What do you see there? Feel free to send over a screenshot if you have any. 

Hey @"philk949", I just checked and it seems that you never replied back to the email hence it was marked as solved. If the suggestions our Support provided didn't work, feel free to reply back to the agent working on your case to either re-open it, or create a new ticket. 

Hey @"Dan Laferriere", would you mind sending over a screenshot of the message you get the trying to share the folder, please? Also, what Dropbox icon does that folder have? 

Hey @"Roxy1988", do you remember seeing the most recent stuff (the ones you had on your old device) online at all at some point? I'm asking, because I'd like to identify if the content was uploaded to your Dropbox account in the first place. You could always check your events page. If you see no sign of them there, then…

Hey @"Brianm7", would you mind sending us a screenshot of the email you received, in order for us to have a visual? Just make sure to hide your personal info, and email address from the screenshot. 

Hey @"Jadsr", what steps do you follow, and how do you try to save content when you see this error? Have you tried clearing the app's cache, and then trying again? You can do this in the app's settings. 

Hey @"Andrew1705", do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files? Also, would you mind sharing the app's current syncing status and version? You can find this by hovering your mouse over the little Dropbox icon on…

Hey @"DB01", let's jump right into this! So, if I understand this correctly the app won't sync deletions you make either online or through the desktop app, right? Would you mind clarifying how long this has been happening for? Also, what is your OS, along with the version of the Dropbox app that you're using on your…

Hi @"Andrew1705", thanks for posting here, let's have a look! When did you start noticing this behavior? In regards to your context menu not working, can you clarify the app's current syncing status, please? Also, have you tried quitting the app, and then signing in again? Keep me posted, and we'll take it from there! 

Hey @"nupa", thanks for posting here! Like you said, at the moment this isn't possible. We don't have an official workaround for this that I can suggest, but since there are many users here in our Community that might be experiencing the same thing, they're more than welcome to share their thoughts and workarounds with you…

Hey @"Jadsr", let's jump right into this! Would you mind sharing some additional info with me? When did this start happening? Also, feel free to let me know the OS you're currently using along with the Dropbox version you're using on your iPhone. Keep me posted, and we'll take it from there!

Hey @"Jose_Lascurain", thanks for that! So, it seems both the icons are working like they should. In regards to your Dropbox folder and its contents, what do you see when you right click on a file/folder? Have you tried signing out of the app, and then back in?