Megan Dropbox Community Moderator

Hi @"Eduardo Sua", thanks for posting here today! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to…

You'd need to reply back to the email with the info I asked, and I'll take it from there @"Robert T.30". 

Hey @"Robert T.30"! Would you mind clarifying what you're referring to? I switched our communication to email, in order for us to have a closer look into this. Or, we might potentially need to escalate your case to our specialized team. 

Hey @"CarlW", let's jump right into this! Just to make sure we're on the same page: are you talking about a shared folder? Also, how do you access the files in it? Is it through our website, or the desktop app? Feel free to let me know if you get any messages on your end, when trying to open the files. Keep me posted, and…

Hey @"Robert T.30"! Done! Please check your emails, and I'll see you there, thanks! 

Hey @"vy3800"! Done! Please check your emails, and I'll see you there, thanks! 

Take your time @"redec"! This is something that we can help you with, and not something you can do on your end. Of course, you can always manually upload any file that wasn't uploaded to the account. 

Hi @"redec", thanks for the info! Do you use our app on your mobile, or are you connecting your mobile to your computer using a cable? We can reset your camera uploads for you if you wish, and if you still have the photos saved in your camera roll on your mobile. 

Thanks for that @"BasicUser" I'd also love for us to try one more thing. Can you perform an advanced reinstall this time using these steps? If this doesn't work, I'd be happy to open a ticket on my end for you. 

Hey @"redec", thanks for posting here! Would you mind clarifying how exactly you were uploading the content to your account? You mentioned the "automatic photo backup". Are you referring to our camera uploads, our Backup feature, or you were simply adding the files inside your local Dropbox folder? In any case, feel free…

Hey @"Dozy139" , let's see what we can find about this! Can you clarify if you're talking about shared files, or shared folders? They can always add the files inside a folder, share it with you and then pass you the ownership of the folder following the steps mentioned here. Want to give it a go, and let me know how it…

Would you mind sending over a screenshot of the options you see when you right click on a file/folder inside Dropbox @"BasicUser"? 

Hey @"Thomas D.12"! Keep in mind that computers sync directly with the Dropbox website, not with each other. To find where the problem lies, start by checking each computer you use to access Dropbox. Compare the files in the Dropbox folder on that computer against the Dropbox website. Would you mind using these steps in…

Hey @"deleteme2", welcome to our Community! Out of curiosity, have you tried deleting your account through a different browser too? I'd like for us to see if the behavior remains the same there. You could also try an incognito tab, without any extensions running there. Keep me posted once you have more updates! 

Hey @"Robert T.30", thanks for the screenshot! It might sound trivial, but have you checked on the little bell icon on your top right, to make sure you have no notifications there? If you have rebooted your computer and still see the red icon on the app on your system tray, could you please try re-installing the app using…

Hey @"Blako", have you already tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.…

Hey @"Andalus Gate holding", let's jump right into this! Have you tried using a different browser when creating signatures, by any chance? If I were you, I'd clear my cache too, just to see if it makes any difference. Let me know how it goes! 

Hey @"romilly1", thanks for the details! Did you upgrade directly through Dropbox or through the Apple/Google store? It looks like you're part of a Dropbox Team, therefore you shouldn't be receiving charges in regards to a personal plan if you upgraded directly through us. If you have the billing details, would you mind…

Hey @"harumscarum", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. I'll see you there!

Hey @"Blako", sorry to hear about that! It sounds like you already have an open ticket with our Support. Would you mind sharing it with me here, in order for me to locate it on our system? Let me know more! 

Hey @"romilly1", thanks for posting here! Would you mind clarifying what you see when accessing your account's plan page right here? You also mentioned a Plus individual charge, and said that you're part of a Team at the moment. Is it possible that you're logged into a different account, and the charge is linked on another…

Hey @"Probes", what is the progress of the app's syncing status at the moment? Do you see any development? What about the icons that populate next to your synced content? 

Hey Steve, I'm so delighted you were able to figure it out. If you ever need anything else, just give me a shout. Have a lovely weekend ahead,enjoy! 👻

Hey @"chap2355", let's jump right into this! May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps? Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it? I'll be…

Hi @"dendurk", let's jump right into this! The first thing you'd need to do would be to sign out of the app using these steps. You can then uninstall the app, and delete the local content without affecting the files and folders you have in your account online. That should be all. After that, you should be good to go. Let…

In this case, can we send you an email in order for us to investigate further @"vy3800"? 

Hey @"Max Blast", thanks for posting here! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so we can continue to improve. If you need something else, please let me know and I will be…

Hey @"Samurai000", sorry to hear about that! Let me start by saying that we have a dedicated Japanese team, that could assist you with that, if you feel more comfortable discussing in your native language. Now onto the files! Have you checked your deleted files page, and event page by any chance? If so, were you able to…

Hey @"Parastoo1984", I just sent you an email, and we'll take it from there! Thanks!

Hey @"julies", sorry to hear about this. Could you please let mus know your device's exact OS version and the status and version of the Dropbox desktop app installed there as well? If you could also send us a screenshot of the options you get when you right click on files in your Dropbox folder, I'd appreciate it. Thanks a…