Megan Dropbox Community Moderator

Don't even mention it @"muestik"! It's our pleasure. 😇 Feel free to update the thread, and let us know more about the case once you hear back from our Team. 

Hey @"mmo", out of curiosity, if you momentarily quit the app and try again to delete the content, do you notice the same behavior? 

Hey @"muestik", I was able to locate your ticket number on our system. I had a and I completely understand how frustrating it can be to wait for a resolution. I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us here…

Hey @"mmo" let's jump right into this! Just to double check here: when you access your app's preferences, and specifically your Sync tab where do you see your Dropbox folder being located? You mentioned that the folder inside your recycle bin still shows the Dropbox icon. Can you attach a screenshot of that, in order for…

Hey @"vlton24", I just sent you an email! I'll see you there! 📩

Hey there, @"vlton24", happy Monday! If you don't mind, I'd be happy to send you an email in order for us to have a discussion privately. I'll be using your Community-linked email address, is that okay? Keep me posted! 

Hey @"Giusepp", thanks for posting here! You'd need to contact the Team admin and see if they transferred your content to a different team member, or if they have it in their Dropbox account. I hope this clarifies.

Hi there, @"kayteck" I'd be happy looking into this for you! It sounds like this is a browser specific issue, since this happens on Edge, but not when you access our website using Chrome. Have you checked for any pending updates on your browser maybe? Let me know more! 

Hey @"FlavioMark"! Since your existing account is already on the Dropbox Plus plan, I'm afraid that it's not possible to claim the promotion. That said, if you happen to have another Dropbox account that is on the free plan and you're up for it, at some point in the future before the promotion expires, you can try to…

Hey @"compost", let me jump in here too! Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, when you click the icon in the menu bar, what message appears on the bottom left? Could you try uninstalling, and then…

Hey there, @"Greggrz", I hope you're doing well! If you hover your mouse over the little Dropbox icon, instead of clicking on it, do you get the same syncing message? Also, what happens if you click on your avatar, on the top right part, and then "View sync issues"? Have you also tried logging out of the app, and then back…

Hi @"YesNoUs", let's see what we can find together on this! Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article. Have you recently shared a link which could have been downloaded many times, or to a large file?…

Hey @"Bokono", let's jump right into this! Just to make sure we're aligned: did you use our desktop app or website to download and transfer your files to your external drive? Also, did you then delete the content off of your Dropbox account? Have you taken a look at your deleted files page, or events page by any chance?…

Hey @"Patrick S.24", thanks for the info! It might sound trivial, but have you tried clearing the app's cache (you can do this if you access our app, go under Account, and then click on the gear icon on the top right)? I'd suggest that you uninstall, and reinstall the app too. If this doesn't work either, I'd be happy to…

Hey @"Patrick S.24" welcome to our Community! I'm guessing you're using our mobile app on your device, right? If not, feel free to correct me. Do you know approximately when this behavior started? Also let me know the version of the app you're using on your end. Have you tried restarting the device at all? Let me know…

Hey @"ryofurue", I can see the email address you've linked to your Community profile. I just created a ticket on my end for you. Reply back to me, and we'll take it from there. Thanks!

Awesome news @"maracyuca m."! If you need something else, just give us a shout. Have a lovely weekend ahead,enjoy! 😇

Hey @"FlavioMark", thanks for posting here today! What steps do you follow on your end, when trying to redeem your offer? Does the info shown here help at all? Let me know more, and we'll take it from there!

Hey @"Quentin10", I was able to locate your ticket number on our system. I had a look and I can see that our agent is actively helping you. Since this issue requires advanced tools and expertise that aren't available to us here in the community, your case is in the best possible hands with them. While we can't intervene in…

Hey @"Gaatjeniksaan", I was able to locate your ticket number on our system. I had a look and I completely understand how frustrating it can be to wait for a resolution. I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available…

I just sent you an email @"Wojtek Fus"! I'll see you there, thanks! 

Hey @"ashbyrika" let's jump right into this! As a first step, can you clarify if you're uploading the files using a File Transfer, or directly to your Dropbox account using manual uploads? Also, do you use your mobile's browser, or the mobile app? Feel free to clarify your iPhone's exact OS too. Have you tried breaking the…

Hey @"Wojtek Fus", thanks for the info! It might sound trivial, but have you tried rebooting the device ever since you first noticed this issue? What about trying to quit and relaunch the app? If none of these steps work, can I send you an email in order for us to have a closer look into this? 

Hey @"rdx111" let me also jump in here! Have you tried a different browser, by any chance? Just to check if you notice the same thing there. Would you mind sending over a few screenshots of what you see the select the files using our website, and what you see when you check your Dropbox folder's properties?

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile @"ryofurue"?

Don't worry @"DHK"! I just sent you an email, and I'll be happy to continue troubleshooting with you there. Cheers!

Hey @"Wojtek Fus" thanks for posting here today! I'd be more than happy to look into this for you. Does this happen with anything you're trying to record, or only on specific apps or areas of the screen? Also, do you have any other apps that could be running at the same time and affecting the performance of Capture during…

Hey @"PoweredUp", thanks for the screenshots! At the moment, it's not possible to remove content that shows up under your activity. Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further…

Hey @"abitofhelpplease" welcome to our Community! From what I understand, you want to transfer your files from an old device, so you can then access them on your new laptop. Is it safe to assume that the music files are currently saved on your device but not in Dropbox? If not feel free to clarify. Here's how this can…

Hey @"TBD2023", let's see what we can find about this together! Do you notice this behavior only when you try to open your shared link through your Gmail? For instance, if you simply copy and paste the shared link on your browser, does the same thing happen then? Also, you mentioned that the actual link works in the…