Megan Dropbox Community Moderator

Hey @"raniabys" , let me jump in here too! If I were you, I'd also try to restore my browser to its default settings and try again. Want to give it a go, and let me know how it goes? 

Hey @"TheOwnerBuilder"let's jump right into this! If you open the Dropbox app on your iPad, and select "New photos only" under your camera uploads, does that make a difference? Also, it might sound trivial but have you tried uninstalling the app, rebooting the device and then reinstalling? Let me know more, and we'll take…

Hi @"Pine Man", thanks for posting here! Great observation on your end, I've actually noticed that too. I'm going to be informing the Team about this, so keep an eye out for any updates. Thank you! 😀

If you create a new user profile on your computer, do you notice the same issue there @"RonNL60"? 

Hey @"Alex Kasper", is that a screenshot from within your Dropbox folder? Would you mind clarifying your app's current status, and version? 

Hey @"Lindanew"! If you indeed accidentally dragged your Documents folder into your Dropbox folder, have you tried moving it out ever since you noticed this? 

Hey @"MajinBrut", sorry to hear you're having issues with this. Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password? Do you have any other devices connected to your account? This will help me to assist further!

Hey @"RonNL60", let's try one more thing. Would you mind removing your device from the Security page online, uninstall the app one more time and then reboot your computer. While you do that, make sure to temporarily disable the Windows Defender Firewall, and then reinstall the app using the offline installer that can be…

Hey @"rual", let's jump right into this! Would you mind clarifying your OS, along with the version of the Dropbox app that you're using on your end? When did this start happening, and is the behavior the same one as the OP mentioned? Let me know more, and we'll take it from there!

Hi @"bartread" - sorry to hear you're having issues with this. Could you please double check the version of the app that you're using? I'm asking because we're currently on either 212.3.5724 which is the Beta one, or the 211.4.6008 which is our stable version. Also, can you take a look at the app's preferences and let us…

Hi @"vhylland", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

Hey @"WM1980", let's jump right into this! Can I send you an email, in order for us to have a closer look into this? Keep me posted! 

Do you use your mobile or desktop when trying to attach your files here @"joonhwa"? In any case, you should be able to click our camera-like icon, and send us your screenshot. 

Hey @"khalidnikon", no worries! Does the number of syncing files reduce at all, or remains the same? If you add a file inside your Dropbox folder, does it sync to your account online? 

Hey @"llanquin", let me also jump in here! Would you mind trying the steps that @"Andrew K.24" provided in this thread, in order to resolve this? 

Hey @"khalidnikon", thanks for giving this a go! Did you have the chance to review my earliest reply? If so, would you mind sharing some additional info, in regards to the first two questions please? 

Hey @"RonNL60", welcome to our Community! Just to check, can you access the normal site in your browser? Also, I know you mentioned your firewall, but are you certain that you don't have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This…

Hey @"Melvin55", let me jump in here! The changes you make should sync from the app to your account online. Would you mind clarifying the app's current syncing status, please? 

Hey @"khalidnikon", thanks for posting here! Is the Dropbox folder located in the CloudStorage location? Also, do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? If the number of files has not reduced it might be worth checking out the troubleshooting steps…

Hey @Berneen ! Did you have the chance to check, and reply back to the email my colleague @"Walter" sent you yesterday? 

Hey @"mirei", thanks for posting here! Do you get this specific error when trying to access your content in File Explorer, or when you try to open your app? Would you mind clarifying your device's OS too? When did this start happening to your Windows device? Let me know more, and we'll take it from there! 

Hey @"Paul D.4", let's jump right into this! Has your Dropbox folder been moved to this filepath ~/Library/CloudStorage by any chance? Also, are you referring to the syncing icons based on this article? Feel free to send me a few screenshots, in order for me to have a visual, and clarify more for you. Keep me posted!

Hey @"dl22", sorry to hear about that! Do you still face the same issue? If yes, would it be okay for me to reach out via email, in order for us to have a closer look into it? Let me know! 

Hey @"Rob N.", thanks for posting here! When the pop-up window appears, you should have the option to check "Don't show this again" or something similar. Is this the case? Can you send me a screenshot of what you see on your end, when trying to delete some content? Let me know more!

Hey @"Tash41"! I just tried on my end, and it seems to work. Would you mind trying through an entirely different browser to see if you notice the same behavior? 

Hey @"b012b012bb", let's jump right into this! First things first: do you have any other devices that are linked to your Dropbox account (via the mobile/desktop app)? If yes, please check their notifications and let me know if you can see the one-time code there. If not, can you access the email address showing here, so…

Hey @"jkrieger1", let me also jump in here! I'd definitely appreciate it if you could try a different browser, or just try clearing the cache on your current one. It worked before, but we need to make sure that this isn't a browser-specific issue in order to move forward. As for the file count, it shouldn't matter as long…

Hi @"CarlW", thanks for the heads up! Based on the error you received, it sounds like this is most likely a Microsoft issue rather than a Dropbox one. Feel free to have a look at this discussion that I came across, after doing some research on this. As for the X icons, it sounds like you might have another cloud service…

No worries @"William2024"! I got you. I just created a ticket on my end for you, in order for us to have a closer look into this case. Reply back to me, and we'll take it from there!

Hi there, @"Brian" A , welcome to our Community! Do you use the same account with your old iPhone, along with the new one? Also, just to make sure we're on the same page here: do you try to create a shared link, or achieve something different? Feel free to clarify more. Do you try to follow these steps? Keep me posted, and…