Megan Dropbox Community Moderator

Hey @"noahecom" let's jump right into this! I'm going to need some more info, in order to make sure we're aligned, and that I have a total understanding of the issue here before I can provide you with the appropriate steps. How do you upload files in the first place? Which platform do you use? Can you see your files when…

Hey there @"brachiosaurus", how are you doing today? Have you tried to upload and share Android Motion Photos via the Dropbox mobile app using the steps below? * Open the Dropbox mobile app. * Tap + (add). * Tap Upload photos and videos. * Select a Motion Photo from your Android Gallery. Motion Photos will look like…

Hey @"DeNice1"! Let me jump in here. Your comments on our plans have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. 🤗

Hey @"Frank P E." thanks for posting here! It's true that starting March 4, 2025, your Dropbox Vault folder will be automatically converted into a regular Dropbox folder that doesn’t require a PIN to open. I believe this process should take a few hours to apply to all of the customers using this feature, but I can't give…

Hey @"Buck5271" let me also jump in here! If you check your account online, are you able to see your files there? Would you mind clarifying your laptop's OS, along with the app's version and current syncing status please? You should be able to locate the version you're using, by locating your little Dropbox icon, on your…

Hey @"Birsay1", can you please try the following steps and let me know if this helps? -Click on the Dropbox icon from your Desktop and quit the application -Open your Activity Monitor from your Mac Utilities folder -Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in…

Hey @"iceziz" let's jump right into this! I've removed your shared link to avoid unnecessary traffic to it. Just to make sure we're on the same page here: does this happen when you try to export the content, or share the content to a different app? Have you tried accessing the app's settings, and clearing its cache? If I…

Hey @"Ariyeh Vishingrad" thanks for posting here! I'm going to need some additional info, please. Which platform do you use when trying to create a new folder? Do you get any specific errors? What happens when you try to create a folder? Let me know more, and we'll take it from there!

Hey @"beanbag", I just sent you an email, I'll see you there. Thanks!

Hey @"giby" welcome to our Community! Can you send me a screenshot of the visual that you see on when end, when trying to calculate the size of a folder on our website? If you made sure that these are the steps that you follow on your end, then please try using a different browser, just to see if you get the same results…

Hey @"beanbag", let's jump right into this! I'd be happy to send you an email in order for us to have a closer look into this. Are you okay with that? Let me know!

I see, thanks for checking anyways @"htamm"! Can I send you an email, in order for us to have a closer look into this? 

Hi @"GBV_123" let's jump right into this! When we're referring to 2FA we're talking about a feature that provides an added layer of security to your Dropbox Sign account by requiring an extra step during the login process. Keep in mind that it's not document specific. As for qualified signatures, have you taken a look into…

Hi @"martyllama" I'd be happy to look into this for you! When someone doesn't have a Dropbox account, the best course of action would be to user a File Request instead. That way, -even people without a Dropbox account- can upload their own content to your account. When using a shared link with view only access, the…

Hey there @"xjlevx", welcome to our Community! I'd like for you to also try an advanced reinstall using these steps, and check if the problem remains after that. I'll be waiting for your updates!

Hi there @"Brummy", welcome to our Community! Do you have a screenshot of the error message that you see on your end when this happens? Also, how do you upload content to your account? Do you manually upload them, or use camera uploads? Keep me posted!

Hey @"Kino A.", let's jump right into this! Would you mind clarifying your device's OS, along with the app's version? You can find the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Also, when did you first notice this behavior? Let me know more! 

Hey @"htamm", it sounds like this is a browser-specific issue. I’d also suggest restoring your browser to its default settings and disabling any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser. Also, make sure that you've updated…

Hey @"htamm" let me jump in here too! Did you have the chance to review Walter's latest reply? Have you tried a different browser, by any chance? Also do you notice this behavior with a specific Excel file, or all of them? If you could let us know the exact size of the file, that'd be great too.

Hey @"itsTYT" let's jump right into this! When you say that you tried an alternative, are you talking about a separate device or a different browser? If you haven't tried another browser please give it a go, and feel free to also clear your browser's cache. As for the desktop app: when you add the file inside your Dropbox…

I just reached out to your Community-linked email address @"Ecnerwal". I'll be happy to continue there, thanks! 

Hey @"Ecnerwal", if you don't mind can we switch to email, in order for us to have a closer look into this? 

I'm so happy to hear (or read in our case) that this worked for you @"Tim_J"! If you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

Take your time, and definitely let us know how the upload is going or if you come across the same issue again @"Scott H.46"! 

Hi @"Tim_J", thanks for the heads up! I recall an older, similar case to yours. You can see more about this here. Can you try out the steps that our staff member, Andersonw suggested and let me know if this works out for you? 

Hey @"SophieCollinsMSL" let's jump right into this! Do you check for his updates locally inside your Dropbox folder, or on our website? If you or any other member checks the shared folder online, are you able to see the changes there? I was wondering if it's possible that he renamed the folder? I'm asking because the…

Hey @"LAist" let me also jump in here! It sounds like you're possibly referring to a different feature, which would be selective sync. If you change your files from available offline, to online-only they should remain visible inside your Dropbox folder, but they'd count as 0kB. However, when you use selective sync, the…

Hey @"Tim_J" welcome to our Community! When did you first notice this behavior? Would you mind clarifying the OS you're using, and the Dropbox app version that's installed on the device? You can find this by hovering your mouse over the little Dropbox icon on your taskbar, next to your WiFi. Also, do you happen to be using…

Hey @"HankTb2" let me jump in here! Does that happen with a specific PowerPoint file? If you have another one, can you test it too? Also, out of curiosity how large is the file, and approximately how many slides it contains? 

Hey @"SJMZR" let me jump in here too! How do you upload files? Do you use manual uploads, or camera uploads? Also, how long has this been an issue? Can you send me a screenshot of the message you get on your end when this happens, in order for me to have a visual? Thanks!