Megan Dropbox Community Moderator

Hi there, @"kidsphoto" let's see what we can find together about this! Can you check your deleted files page and your shared page, to see if you can locate them? It'd also help to have a closer look at your events page. Can you do this, and let me know what it reports? Lastly, were these shared or non-shared files? Keep me…

Hey there, @"S Va" welcome to our Community! Can you send me a screenshot of your account's plan page, please? Also, do you have an idea of how large that shared folder is? Let me know more, and we'll take it from there!

Hey @"Mulherin" thanks for the heads up! I was able to locate your ticket number on our system. For your convenience I changed the priority to "High" and also shared our forum thread with the agent helping your case, Steven. Feel free to share any update or resolution you have with us here in the Community! 😌

Hey there @"Julia C.16" let's dig deeper into this! I'd like to start with the app's current syncing status and version as shown in your menu bar at the moment. Can you check, and let me know more? Out of curiosity, is the Dropbox folder located in the CloudStorage location? Also, is it possible to connect to a different…

Hey @"kbabby", thanks for the heads up! Keep an eye out, and if you need anything else we'll be here for you. Wishing you a great week ahead! 😇

Hey @"isharrr" let's jump right into this! Would you be able to share some additional context in regards to the deletion? I'm guessing these were the steps that you followed in order to delete your Dropbox, right? Is it possible that your account was deleted due to inactivity? In both cases, keep in mind that it’s not…

Sure thing @"Birsay1"! Take as much time as you need, and let us know of the results! 🤓

Hey @"MFRuckuss", thanks for all the detailed info! Could you also send me a screenshot of your Speedtest results? Can you try to upload a file using our website, and also add it inside your Dropbox folder? Once you do, let me know if the speed remains the same on both of them, or not. Is the main computer also connected…

Hey @"Kay39", happy Friday, I hope you're doing well! Essentially when you install our desktop app, a Dropbox folder is created locally on the device, which mirrors your files online and vice versa. When you add content inside the Dropbox folder you should be able to see them when visiting your account online. If they do,…

Hey @"Octave Music"! Good to hear that (or read in our case)! 😀 Keep an eye out, and if you need anything else, just give us a shout. 

Hey @"Habitat Digital" thanks for posting here! Do you notice this behavior only when using Firefox or on different browsers too? Would you mind sending me a screenshot, in order for me to have a visual? Let me know more, and we'll take it from there!

Hey @"noahecom", it seems you're using quiet an older version of the desktop app. Would you mind reinstalling the latest version using this link? Let me know if this changes things.

Hey @"hoanang dev" let me also jump in here! We can't locate Dropbox accounts using their email address. Have you tried signing into the account, and checking your deleted files page or events page, by any chance? If I were you, I'd also take a look at my sharing tab. You mention that you get errors when accessing the…

Hey @"beanbag", I just checked our updated ticket and saw that you've replied back to me! I'll get back to you as soon as possible, thank you so much for your patience while we're looking into this! 

Hey @"Birsay1"! My colleague, Nancy, suggested that you perform an advanced reinstall in her earlier response here. From our side, we want to exhaust all troubleshooting steps, and help you get to the bottom of this. If you'd like to proceed, please ensure that OneDrive or any other third-party apps that might be…

Hey @"eilisheco" thanks for posting here! I checked with the relevant Team about your inquiry and they suggested the following steps: -Open the Dropbox Replay extension in Adobe Premiere Pro, then complete edits in the timeline window. -Click Add files, and then Upload Active Sequence from the dropdown list. -You can then…

Hey there, @"chrisbreen", let's see what we can find on this together! Do you notice this behavior after a simple restart, even if you haven't updated your software? If you check your Applications folder on your Mac, do you see Dropbox there when this happens? I'm trying to identify if you're simply missing the small…

Hey @"Frankrichter1982" thanks for sharing your ticket number with us! I was able to locate the second one, and it looks like our agent replied back to you. Did you have the chance to see her response?

Hey @"noahecom" thanks for replying back to me! Can you also let me know the OS you're using along with the version of the Dropbox app that you have installed on the device? You should be able to hover your mouse over the little Dropbox icon on your taskbar, next to your WiFi to find the version and syncing status too.…

Hey @"MFRuckuss", can you check if the Dropbox bandwidth settings have any limits set? And is it possible that you might have more than 300K files in your Dropbox folder?

Hey @"tyrannicaltimes", let me also jump in here! Since you're on a paid plan, I'd recommend contacting our Support directly about this. I'm suggesting this route, since they'd have more tools, and better visibility on the account's content in order to guide you and give you the appropriate next steps or help you restore…

Hey @"HuaDeity_"! I'm referring to your active ticket number with our Specialized agent that you're connected with via email. 😇

Hey @"Abrouss", let me jump in here! Would you mind clarifying if you're using the app, or our website when uploading your content? If you're using our app, feel free to hover your mouse over the little Dropbox icon on your taskbar, next to your WiFi and let me know the version of the app that you see there. Did you notice…

Hey @"HuaDeity_" I hope you're doing well! You can definitely share it here with us. Since you have an escalated case, I'd recommend you also share your thoughts with our team via email in order for them to note it or see what they can do on their end. If you need something else, please let me know and I will be more than…

Hey @"MFRuckuss", let's jump right into this! Would you mind clarifying if you're using the app, or our website when uploading your content? If you're using our app, feel free to clarify the app's current version and the device's OS too. Did you notice when this first started happening? Also, do you have any proxy, VPN,…

Ciao @"twoadmin" benvenuto nella nostra Community! Solo per assicurarci che siamo allineati, hai rimosso il membro dalla cartella condivisa che stai cercando di aggiungere di nuovo o hai rimosso la cartella dal tuo account? Per curiosità, hai provato a passare a un altro browser o a una scheda di navigazione in incognito…

Hi @"username-123" welcome to our Community! Your comments regarding our camera uploads have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Have you tried manually uploading the file instead of using…

Hey @"ColeM" let me also jump in here! Since you're on a paid plan, I'd recommend contacting our Support directly about this. I'm suggesting this route, since they'd have more tools, and better visibility on the account's content in order to guide you and give you the appropriate next steps. If you wish, we can always…

Awesome news @"Elizaphanian"! 🙃 Happy to see that your issue is now resolved! If you need anything else, I'll be one post away.

Hey @"Elizaphanian" sorry to hear about that, let's see what we can find! You mentioned that you transferred some large folders. Would you be able to walk me through the steps that you followed? Did you use our desktop app to move content from the Dropbox folder to your hard disk? Feel free to clarify, or correct me if I'm…