Megan Dropbox Community Moderator

Hey @"Khandy", I was able to locate your ticket number on our system. I had a look and I completely understand how frustrating it can be to wait for a resolution. I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us…

I definitely see where you're coming from, and it's understandable and more convenient to use camera uploads. It is for me too, if I'm being honest. 😛 I just wanted to share the possibility of using manual uploads in the meantime. When you mention "night mode" can you let me know more about which setting you're referring…

Thanks for the ticket number @"Jon_DFH"! I had a look and I completely understand how frustrating it can be to wait for a resolution. I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us here in the community, your…

Hi @"DBuser555" let me jump in here! Your files whether .jpg or .PNG should be syncing to your camera uploads, as long as they're in your phone's camera roll. Do you notice this behavior with a specific .PNG file? Can you recreate it when using another one? Also, what is the OS you're using on your end?

Thanks for the heads up, Jon! Would you mind sending over your ticket number reference, in order for me to locate it on our system and check its progress? 

Hey @"mark k." let me jump in here too! Would you mind checking the app's preferences, and specifically your Backup tab to see if camera uploads are enabled there? Also, please hover your mouse over the little Dropbox icon on your taskbar, next to your WiFi and let me know the version of the app that you're using, and its…

Hey @"Lmstreng"! It sounds like you migrated to the updated version of Paper. Now your Paper docs are in your Dropbox folder. Paper docs and Dropbox files will be accessible in the same place alongside all your other Dropbox content. Which platform do you use when trying to edit your Paper files and what is your OS? Also…

Hi @"Jon_DFH", let's jump right into this! When you mention that the app refuses to sync online-only, would you like to share some additional info with me? Do you try to change your files from available offline to online-only using these steps, but it doesn't change? What is the app's current syncing status? Keep me…

Hi there @"Matteo23B" let's jump right into this! When you visit your account online, are you able to see both the changes you make and also what they edit on their end? Also, do you share one Dropbox account, or do you each have your own? Also, would you mind clarifying the app's current version that you're using along…

Hey @"ROBERT369", can I send you an email, in order for us to have a closer look into this?

Thanks for reaching back out with more details about this @"Smittje"! Taking into consideration the number of files you're uploading, the performance of the Dropbox mobile app can be affected as our engineer shared earlier in the thread. This can happen when the sheer number of files exceeds what the app can handle at…

Hey @"ROBERT369", let me jump in here! When was the last time you viewed your Paper documents when visiting your account online? Have you tried switching to a different browser to see if you notice the same thing there?

You should be able to click the camera like icon and attach your files here @"Smittje". You might need to do this using a desktop device, if you don't see the option when using your mobile.

Hi @"palillo83"! Were those files shared with someone else, or simple, non-shared files? Is it possible your files are saved on a different Dropbox account (under another email address)? Also, did you use the app to sync the files, the mobile app or the website, in order to upload them and when was the last time you saw…

Any time @"Cliodhna3"! Let me know if you need anything else! 

I'm running to the rescue of this burning question @"Cliodhna3". Yes it is. You can read a step-by-step about this at the relevant Help Center article.

Hey @"Smittje" let me jump in here! You can post your screenshots here, and when you do that make sure to blur your personal info and content shown there. I'd also like to see how many files it's currently syncing, and the behavior after the app crashes. While we're at it, would you mind clarifying your iPhone's OS, along…

Thanks for your fast reply @"Cliodhna3"! You can choose to have different settings for each folder, or files within that folder. That's entirely up to you. 🤓

Hey @"Cliodhna3", welcome to our Community! No question is a silly question. That's why we're here after all. You're correct. If you choose to make these files available offline, then they'll be downloaded locally to the device and therefore their size will no longer be 0kB. If you have any other questions, I'm always here…

I just sent you an email @"jluser780"! 😀 I'll see you there, thanks! 

Amazing news @"ezwxbrief"! 🙃 If you need anything else, we'll be one post away.

Hey @"LuKeSkO", I checked and it seems your latest email was caught by our spam filter. I just created a new email on my end for you, and I'll be happy to see you there. Thanks!

Hey there, @"ezwxbrief" let's jump right into this. Just to make sure we're aligned: could you access your account's events page and send me a screenshot of both the upload and deletion event of said file in the shared folder? Also, do you happen to know if the shared folder in question belongs to an individual or team…

Hi there, @"lokimac", thanks for posting here today! The short answer is no, this wouldn't be currently possible. You can see more info about your request in this relevant thread. If you have any other questions, I'll be one post away! 

I just sent you an email @"Stewed Tomatoes"! I'll see you there, thanks!

Hey @"Gager", welcome to our Community! Just to make sure we're on the same page here: have you followed these steps in order to check your app's eligibility status? If so, does it state that you're not eligible yet? What is the OS you're using, and how many files do you have in your Dropbox folder? Keep me posted!

Hey there @"timpalin", sorry to hear about that! I was able to take a look at your existing ticket number and it seems the priority has already been set to "High". I can definitely see how crucial this is for you, since having access to your content is essential. I went ahead and also left an internal note with our…

Got it, thanks for the heads up @"joacojaviel"! Would you mind also confirming the version of the Dropbox app that you have installed on the device? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Also, it might sound trivial but have you restarted your device at…

Hm, that's odd @"Stewed Tomatoes". Can you follow the steps in order to leave the team instead? If this doesn't work either, let me know and I'll send an email your way in order for us to have a look internally. 

Hi there, @"Simoneo" sorry to hear about that! I'd suggest checking your events too, and your shared page, in the case that the files were shared. Also, when was the last time you saw your files when visiting your account online, and did you use the app to update them and upload them to your account? I'm asking because if…