Megan Dropbox Community Moderator

Hey @"TreborG2", sorry to hear about that! Is it possible that the folder you mentioned is located inside another shared folder? Are those requests that you're receiving coming from an official domain from the ones mentioned here? Generally, this happens when someone who you've shared an item to forwarded the invite email…

Hey @"Koen W.", happy Monday! Thanks for sharing more updates about the case! If you need something else, please let me know and I will be more than happy to help every step of the way. Wishing you a great week ahead. 😇

Hey there, @"bhicham538", let's jump right into this! Based on the error you received, it sounds like your sharing ability might have been temporarily paused. You can find out more info at this Help Center article. In any case, I just sent you an email in order for us to investigate further. Thanks a bunch!

Hey guys! Your insight has been shared with our Team. It's helping shape how we improve. Thank you for pointing it out. I'll forward your feedback to the appropriate areas so we can continue to grow.

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Hey @"Grinch", thanks for posting here today! When did you first notice this behavior? I'm also guessing you're also using our desktop app like the OP mentioned, right? Does this happen with all of your Excel files, or some of them? I'd love to know any troubleshooting steps you've tried so far, in order for us to be…

Hey @"RHC", thanks for posting here today! Would you be able to share some additional info with me? When did you first notice this behavior? Do you use our Dropbox desktop app, or mobile app? I'd love to know any troubleshooting steps you've tried so far, in order for us to be aligned. Thanks a bunch!

Hey @"SE1derful", you're most definitely right! I hyperlinked the wrong reply, and thread. My apologies for that! I reinstated the link, and it should now point you to these steps, which are the correct ones. Can you take a look? 

Hey @"maurom", thank you so much for the heads up! Your info here will be valuable, and helpful for other users facing the same thing, and hopefully will also resolve @"Verwijs" issue too. In any case, I'll be one post away! 

Hey @"AAlife", let's jump into this! Did you delete your account using these steps? If so, then I'm afraid it wouldn't be possible to restore the account or the files themselves, since this is a permanent action. I hope this clarifies!

Hey there, @"jwdoom", I'd be happy to help! If you haven't already, I'd like for you to try to clear the app's cache. You can do this by following these steps: - Open your Dropbox iOS app. -Then click your "Account" tab. -You should see your gear icon at the top right part of the page. -If you scroll all the way to the…

That's awesome to hear @"raficohen12"! 😇 If you need something else, we'll be one post away! 

Hi there, @"SE1derful", let's jump right into this! As a first step, would you mind hovering your mouse over the little Dropbox icon in your task bar, next to your WiFi? That should give us the version of the Dropbox desktop app that you've installed on your machine. Also, can you try out these steps, and let me know if…

Hey @"raficohen12", let me also jump in here! Would you mind attaching a few screenshots of your photos tab, and what you see there? You should be able to click the camera-like icon and send them our way. It'll help us get the visual. Also, how long has this been happening for?

Hey @"Verwijs", let's jump right into this! Just wanted to check with you, and ask if you're still getting the same message. Also, what steps do you follow on your end before seeing it? Keep me posted, and we'll take it from there!

Hm, that's interesting @"Brich". If you have a screenshot, feel free to attach it here in order for me to have a visual too. Just make sure to hide any personal info such as your email address. 

Hey @"EoinWoods"! Hooray! I'm glad to hear you have good news for us. In any case, if you need anything else, give us a shout! 😇

Hey @"Brich", let's jump right into this! Did the email come from an official Dropbox domain? Have you also checked your deleted files page, and events page like @"Hannah" suggested above? Let me know more, and we'll take it from there!

Hey @"cmoore2", thanks for posting here today! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"funwin", I definitely hear where you're coming from. To be entirely transparent with you, unfortunately we can't comment on any changes or updates that our developers have on their roadmap. There's no news to share at this moment. If you need something else, please let me know and I will be more than happy to help…

Hey @"funwin", thanks for posting here! Your comments on our Community have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy…

Hey @"User34"! I believe our hands are tied here, regarding the next steps. There's not much that we can suggest. I will pass your comments on to the relevant department so we can continue to improve. Thank you!

Hey @"User34", sorry for the small delay! We were checking internally about this. Sometimes Dropbox's ability to trigger alerts is impacted by system permission issues. - Go to System Settings > Privacy & Security > Full Disk Access. - Make sure Dropbox is enabled here. - If not, click the + icon and add Dropbox manually…

Hey @"John Bingley" & @"Gabriele-Luxembourg"! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks!

Hey @"EoinWoods", let's see what we can find about this! Keep in mind that I moved your reply to a new thread, since the other one was quite old. It seems that you have a problem when trying to rename duplicate files inside your Dropbox folder, correct? If not, feel free to clarify. From the info that you've shared, it…

Hey @"mcboanova", let's see what we can find about this together! That's odd indeed. Have you tried signing out of the app, and then signing back into it? Also, what do you see if you hover your mouse over the little Dropbox icon in your menu bar, next to your WiFi? Is the app's syncing status "up to date" and what version…

Hey @"ssssj", thanks for posting here! At the moment, the only way to stop the pop-up from showing up is to complete the necessary steps. If you need something else, please let me know and I will be more than happy to help every step of the way!

Hey @"wiffle"! Sorry for the late update, and happy Friday. I was checking internally with our Team about this. For now, I'd recommend that you ignore any File Provided related notifications, and to avoid updating to File Provider. Once we have additional news, we'll definitely update you, and let you know more. Thanks a…

Hey @"Craig12345uk", let me jump in here! You can always redact any sensitive info shown there, and attach your files here using our camera-like icon. Can you also try signing out of the app, and then back in? 

Hey @"ZnarreZ", I'd be happy to look into this for you! As a first step, can you check @"Nancy"'s reply here, and let me know more? Also, which browser do you currently use, and have you made sure it's updated? Let me know more, and we'll take it from there!