Megan Dropbox Community Moderator

Hey @"htamm", it sounds like this is a browser-specific issue. I’d also suggest restoring your browser to its default settings and disabling any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser. Also, make sure that you've updated…

Hey @"htamm" let me jump in here too! Did you have the chance to review Walter's latest reply? Have you tried a different browser, by any chance? Also do you notice this behavior with a specific Excel file, or all of them? If you could let us know the exact size of the file, that'd be great too.

Hey @"itsTYT" let's jump right into this! When you say that you tried an alternative, are you talking about a separate device or a different browser? If you haven't tried another browser please give it a go, and feel free to also clear your browser's cache. As for the desktop app: when you add the file inside your Dropbox…

I just reached out to your Community-linked email address @"Ecnerwal". I'll be happy to continue there, thanks! 

Hey @"Ecnerwal", if you don't mind can we switch to email, in order for us to have a closer look into this? 

I'm so happy to hear (or read in our case) that this worked for you @"Tim_J"! If you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

Take your time, and definitely let us know how the upload is going or if you come across the same issue again @"Scott H.46"! 

Hi @"Tim_J", thanks for the heads up! I recall an older, similar case to yours. You can see more about this here. Can you try out the steps that our staff member, Andersonw suggested and let me know if this works out for you? 

Hey @"SophieCollinsMSL" let's jump right into this! Do you check for his updates locally inside your Dropbox folder, or on our website? If you or any other member checks the shared folder online, are you able to see the changes there? I was wondering if it's possible that he renamed the folder? I'm asking because the…

Hey @"LAist" let me also jump in here! It sounds like you're possibly referring to a different feature, which would be selective sync. If you change your files from available offline, to online-only they should remain visible inside your Dropbox folder, but they'd count as 0kB. However, when you use selective sync, the…

Hey @"Tim_J" welcome to our Community! When did you first notice this behavior? Would you mind clarifying the OS you're using, and the Dropbox app version that's installed on the device? You can find this by hovering your mouse over the little Dropbox icon on your taskbar, next to your WiFi. Also, do you happen to be using…

Hey @"HankTb2" let me jump in here! Does that happen with a specific PowerPoint file? If you have another one, can you test it too? Also, out of curiosity how large is the file, and approximately how many slides it contains? 

Hey @"SJMZR" let me jump in here too! How do you upload files? Do you use manual uploads, or camera uploads? Also, how long has this been an issue? Can you send me a screenshot of the message you get on your end when this happens, in order for me to have a visual? Thanks!

Don't even mention it @"muestik"! It's our pleasure. 😇 Feel free to update the thread, and let us know more about the case once you hear back from our Team. 

Hey @"mmo", out of curiosity, if you momentarily quit the app and try again to delete the content, do you notice the same behavior? 

Hey @"muestik", I was able to locate your ticket number on our system. I had a and I completely understand how frustrating it can be to wait for a resolution. I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us here…

Hey @"mmo" let's jump right into this! Just to double check here: when you access your app's preferences, and specifically your Sync tab where do you see your Dropbox folder being located? You mentioned that the folder inside your recycle bin still shows the Dropbox icon. Can you attach a screenshot of that, in order for…

Hey @"vlton24", I just sent you an email! I'll see you there! 📩

Hey there, @"vlton24", happy Monday! If you don't mind, I'd be happy to send you an email in order for us to have a discussion privately. I'll be using your Community-linked email address, is that okay? Keep me posted! 

Hey @"Giusepp", thanks for posting here! You'd need to contact the Team admin and see if they transferred your content to a different team member, or if they have it in their Dropbox account. I hope this clarifies.

Hi there, @"kayteck" I'd be happy looking into this for you! It sounds like this is a browser specific issue, since this happens on Edge, but not when you access our website using Chrome. Have you checked for any pending updates on your browser maybe? Let me know more! 

Hey @"FlavioMark"! Since your existing account is already on the Dropbox Plus plan, I'm afraid that it's not possible to claim the promotion. That said, if you happen to have another Dropbox account that is on the free plan and you're up for it, at some point in the future before the promotion expires, you can try to…

Hey @"compost", let me jump in here too! Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, when you click the icon in the menu bar, what message appears on the bottom left? Could you try uninstalling, and then…

Hey there, @"Greggrz", I hope you're doing well! If you hover your mouse over the little Dropbox icon, instead of clicking on it, do you get the same syncing message? Also, what happens if you click on your avatar, on the top right part, and then "View sync issues"? Have you also tried logging out of the app, and then back…

Hi @"YesNoUs", let's see what we can find together on this! Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article. Have you recently shared a link which could have been downloaded many times, or to a large file?…

Hey @"Bokono", let's jump right into this! Just to make sure we're aligned: did you use our desktop app or website to download and transfer your files to your external drive? Also, did you then delete the content off of your Dropbox account? Have you taken a look at your deleted files page, or events page by any chance?…

Hey @"Patrick S.24", thanks for the info! It might sound trivial, but have you tried clearing the app's cache (you can do this if you access our app, go under Account, and then click on the gear icon on the top right)? I'd suggest that you uninstall, and reinstall the app too. If this doesn't work either, I'd be happy to…

Hey @"Patrick S.24" welcome to our Community! I'm guessing you're using our mobile app on your device, right? If not, feel free to correct me. Do you know approximately when this behavior started? Also let me know the version of the app you're using on your end. Have you tried restarting the device at all? Let me know…

Hey @"ryofurue", I can see the email address you've linked to your Community profile. I just created a ticket on my end for you. Reply back to me, and we'll take it from there. Thanks!

Awesome news @"maracyuca m."! If you need something else, just give us a shout. Have a lovely weekend ahead,enjoy! 😇