Megan Dropbox Community Moderator

Hey @"Frankrichter1982" thanks for sharing your ticket number with us! I was able to locate the second one, and it looks like our agent replied back to you. Did you have the chance to see her response?

Hey @"noahecom" thanks for replying back to me! Can you also let me know the OS you're using along with the version of the Dropbox app that you have installed on the device? You should be able to hover your mouse over the little Dropbox icon on your taskbar, next to your WiFi to find the version and syncing status too.…

Hey @"MFRuckuss", can you check if the Dropbox bandwidth settings have any limits set? And is it possible that you might have more than 300K files in your Dropbox folder?

Hey @"tyrannicaltimes", let me also jump in here! Since you're on a paid plan, I'd recommend contacting our Support directly about this. I'm suggesting this route, since they'd have more tools, and better visibility on the account's content in order to guide you and give you the appropriate next steps or help you restore…

Hey @"HuaDeity_"! I'm referring to your active ticket number with our Specialized agent that you're connected with via email. 😇

Hey @"Abrouss", let me jump in here! Would you mind clarifying if you're using the app, or our website when uploading your content? If you're using our app, feel free to hover your mouse over the little Dropbox icon on your taskbar, next to your WiFi and let me know the version of the app that you see there. Did you notice…

Hey @"HuaDeity_" I hope you're doing well! You can definitely share it here with us. Since you have an escalated case, I'd recommend you also share your thoughts with our team via email in order for them to note it or see what they can do on their end. If you need something else, please let me know and I will be more than…

Hey @"MFRuckuss", let's jump right into this! Would you mind clarifying if you're using the app, or our website when uploading your content? If you're using our app, feel free to clarify the app's current version and the device's OS too. Did you notice when this first started happening? Also, do you have any proxy, VPN,…

Ciao @"twoadmin" benvenuto nella nostra Community! Solo per assicurarci che siamo allineati, hai rimosso il membro dalla cartella condivisa che stai cercando di aggiungere di nuovo o hai rimosso la cartella dal tuo account? Per curiosità, hai provato a passare a un altro browser o a una scheda di navigazione in incognito…

Hi @"username-123" welcome to our Community! Your comments regarding our camera uploads have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Have you tried manually uploading the file instead of using…

Hey @"ColeM" let me also jump in here! Since you're on a paid plan, I'd recommend contacting our Support directly about this. I'm suggesting this route, since they'd have more tools, and better visibility on the account's content in order to guide you and give you the appropriate next steps. If you wish, we can always…

Awesome news @"Elizaphanian"! 🙃 Happy to see that your issue is now resolved! If you need anything else, I'll be one post away.

Hey @"Elizaphanian" sorry to hear about that, let's see what we can find! You mentioned that you transferred some large folders. Would you be able to walk me through the steps that you followed? Did you use our desktop app to move content from the Dropbox folder to your hard disk? Feel free to clarify, or correct me if I'm…

Hey @"noahecom" let's jump right into this! I'm going to need some more info, in order to make sure we're aligned, and that I have a total understanding of the issue here before I can provide you with the appropriate steps. How do you upload files in the first place? Which platform do you use? Can you see your files when…

Hey there @"brachiosaurus", how are you doing today? Have you tried to upload and share Android Motion Photos via the Dropbox mobile app using the steps below? * Open the Dropbox mobile app. * Tap + (add). * Tap Upload photos and videos. * Select a Motion Photo from your Android Gallery. Motion Photos will look like…

Hey @"DeNice1"! Let me jump in here. Your comments on our plans have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. 🤗

Hey @"Frank P E." thanks for posting here! It's true that starting March 4, 2025, your Dropbox Vault folder will be automatically converted into a regular Dropbox folder that doesn’t require a PIN to open. I believe this process should take a few hours to apply to all of the customers using this feature, but I can't give…

Hey @"Buck5271" let me also jump in here! If you check your account online, are you able to see your files there? Would you mind clarifying your laptop's OS, along with the app's version and current syncing status please? You should be able to locate the version you're using, by locating your little Dropbox icon, on your…

Hey @"Birsay1", can you please try the following steps and let me know if this helps? -Click on the Dropbox icon from your Desktop and quit the application -Open your Activity Monitor from your Mac Utilities folder -Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in…

Hey @"iceziz" let's jump right into this! I've removed your shared link to avoid unnecessary traffic to it. Just to make sure we're on the same page here: does this happen when you try to export the content, or share the content to a different app? Have you tried accessing the app's settings, and clearing its cache? If I…

Hey @"Ariyeh Vishingrad" thanks for posting here! I'm going to need some additional info, please. Which platform do you use when trying to create a new folder? Do you get any specific errors? What happens when you try to create a folder? Let me know more, and we'll take it from there!

Hey @"beanbag", I just sent you an email, I'll see you there. Thanks!

Hey @"giby" welcome to our Community! Can you send me a screenshot of the visual that you see on when end, when trying to calculate the size of a folder on our website? If you made sure that these are the steps that you follow on your end, then please try using a different browser, just to see if you get the same results…

Hey @"beanbag", let's jump right into this! I'd be happy to send you an email in order for us to have a closer look into this. Are you okay with that? Let me know!

I see, thanks for checking anyways @"htamm"! Can I send you an email, in order for us to have a closer look into this? 

Hi @"GBV_123" let's jump right into this! When we're referring to 2FA we're talking about a feature that provides an added layer of security to your Dropbox Sign account by requiring an extra step during the login process. Keep in mind that it's not document specific. As for qualified signatures, have you taken a look into…

Hi @"martyllama" I'd be happy to look into this for you! When someone doesn't have a Dropbox account, the best course of action would be to user a File Request instead. That way, -even people without a Dropbox account- can upload their own content to your account. When using a shared link with view only access, the…

Hey there @"xjlevx", welcome to our Community! I'd like for you to also try an advanced reinstall using these steps, and check if the problem remains after that. I'll be waiting for your updates!

Hi there @"Brummy", welcome to our Community! Do you have a screenshot of the error message that you see on your end when this happens? Also, how do you upload content to your account? Do you manually upload them, or use camera uploads? Keep me posted!

Hey @"Kino A.", let's jump right into this! Would you mind clarifying your device's OS, along with the app's version? You can find the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Also, when did you first notice this behavior? Let me know more!