Megan Dropbox Community Moderator

Hey @"DanieleB92", let's jump right into this! It sounds like you're using file requests, in order to upload content to someone else's Dropbox account, right? If not, feel free to clarify more. Can you send me a few screenshots of this behavior? Ideally a file name before you upload it, and after. Keep me posted, and we'll…

Hey @"portsoft", welcome to our Community! Can you clarify if you or the recipient see the error when trying to access the shared link? Are you able to open the folder in your account without any issues? Also, could you try clearing your browser's cache and see if that helps? If the recipient is the one experiencing this…

Hey @"pier3", welcome to our Community! There has already been an active idea about this request. You can see more info, and upvote it by clicking this link. In order to keep everything in one place, and avoid further confusion for our users, I'm going ahead and moving your thread to our Support. If you need something…

Hi @"count", happy Monday! Did you have the chance to review my reply? Can you share some additional info with me? 

Hey there, @"Crimson Carrot", let's jump right into this! Are you 100% sure that there's no Dropbox account associated with the email address you're trying to use? Could you clear your browser's cache and also try a different browser and let me know if you get the same error? If you do, I'd appreciate a screenshot…

Hi there, @"Lil7", let's jump right into this! When was the last time you saw those files online when visiting your account? Is it possible that you're signed into a different Dropbox account, hence you can't locate your content? One more thing: are you able to locate your Dropbox folder locally on the device but it looks…

Hey @"count", thanks for posting here today! Can you describe your current workflow when managing external users? If you could also walk me through the process you follow when trying to identify external collaborators across folders, that'd be great. I'd love to know the kind of user list that you're envisioning, and the…

Hi there, @"awurster", thanks for posting to our Community! I moved your reply to a separate, new thread since it wasn't relevant to the previous thread's OP. Since you mentioned duplicated files, I was wondering if you could take a look at this suitable feature that helps you find and manage duplicate files in your…

Hey @"asherbono"! Are you sure you're checking the correct Dropbox account? Is it possible that you have another account that you used to upload the file? Also, do you recall how you added the file to your account in the first place? Did you upload it using our website, or desktop app? 

Hey @"asherbono", let me also jump in here! Do you recall when it was the last time you saw the file online? You mentioned that you checked your deleted files page, and your sharing tab but what about your events page? What does it report? Can you send me a screenshot of what you see there? 

Hey @"Triflux"! Awesome news! 😇 If you need anything else, don't hesitate to give us a shout!

Hey @"k3222a", sorry to hear about that! I was able to locate your existing ticket number in our system. Please rest assured that it has already been escalated and marked as high priority. Our team is currently reviewing your case, and you should receive a response as soon as possible. We truly appreciate your patience and…

Hey @"OwenVancouver", let's jump right into this! When did you first notice this behavior? Does this happen with all of your videos on the exact same timeframe? Keep me posted, and we'll take it from there! 

Hey @"WCMHI", thanks for posting here, and sorry to hear you're having issues. I was able to locate your ticket number reference on our system. Also, I've passed your comments to the agent working on your case, and can assure you that they're doing their best to help, and guide you through it. If you need anything else,…

Hey @"Karen E.", just checking in with you! Did you manage to successfully restore the content you were looking for? 

Hi there, @"jack1980", sorry to hear you're having issues with that! In order to investigate further, I went ahead and opened a ticket on my end for you. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"mikedohm", thanks for posting here, and welcome to our Community! To help our team better understand what you're looking for, could you tell us a bit more about how you'd like to organize your folders? For example - are you thinking of tags, sorting rules, custom views, or something else entirely? The more details…

Hey @"obsidianspider", thanks for the speedy reply! I'd definitely appreciate it if you had the patience to wait, and provide me with a screenshot when this reoccurs. Also, one more thing to keep in mind: if you see the same message again, try searching for the Dropbox desktop app on your Mac's applications to see if it…

Hi there, @"seanl144" I'd be happy to help! Allow me to clarify a few details, so I can better assist you. When you say "shared Dropbox", are you referring to a shared folder within an individual account, or a Dropbox team? If you're part of a team, are you talking about shared or team folders specifically? You also…

Hey @"obsidianspider", let's see what we can find about this together! As a first step, can you hover your mouse over the little Dropbox icon in your menu bar, next to your WiFi, and clarify which version you're using? What is the app's syncing status when this behavior happens? If you could also send me a few screenshots…

This idea has been delivered! Thank you for your support! 😇

Hey @"RoryP"! Regardless of how the file is being saved to Dropbox, can you afterwards try to download it to your device? Even if the file is being saved as a .url, does it still read that way when you save it locally to the device, after being uploaded to Dropbox?

Hey @"bennymac", could you send a couple of screenshots with the error message you get, when trying to download your files locally to the device? 

Great news @"Mikeylectro"! 😇 Happy to see that your issue is now resolved! Keep an eye on it, and if it resurfaces again, let us know. 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey there, @"Jaggamagga", thanks for posting here! It seems that you're facing a similar issue as the users under this thread. Installing our beta built on your beta macOS 26 should do the trick, but you might want to go through this Help Center article too. It explains more about what it means for a product to be in beta.…

Hey @"OziKris"! If you need something else, please let us know and I will be more than happy to help every step of the way. Enjoy the rest of your week ahead. 

Hey from me too @"NewUser2U"! No need to worry. I just reached out via email, in order for me to be able to check some account-specific info. Reply back to me, and we'll investigate further. Thanks a bunch!

Hey from me too @"bers"! No need to worry. I just reached out via email in order to be able to check some account-specific info. Reply back to me, and we'll investigate further. Thanks a bunch!

Hey @"Yousri"! Do you notice the same behavior with all of your shared links?