Megan Dropbox Community Moderator

Hey there, @"BygoneAutomaton" sorry to hear that and let's jump right into this! This sounds odd indeed. If the shared link is coming from someone else's account then you shouldn't be receiving an email stating that you may have exceeded your bandwidth limit. Your account and sharing ability shouldn't be affected either.…

Hey @"smeg246" thanks for posting here! Do you get any errors when following these steps to invite the member to your shared folder? Also, would you mind clarifying what you mean when you refer to "an invite to reply to"? What do you wish for them to achieve? When you add someone to be part of your shared folder, they can…

Hey @"kstpaul", let's jump right into this! It sounds possible that this might be a browser-related issue. Can you try clearing your browser cache, or trying to delete your folder using an entirely different one, to check if the behavior remains the same? Do you use our desktop app, by any chance? If so, can you try…

Hi @"ghettomuppet", I just sent you an email. I'll be happy to see you there, and continue troubleshooting with you. Thanks!

Hi there, @"KEAlt" let's jump right into this! What options are you choosing for the naming convention settings? Do you notice a specific pattern, or sometimes files get renamed while other times they don't? Does this happen with some of the nested folders or all of them? Feel free to attach any screenshots if you wish, in…

Hi there, @"Show Me Shorts ", let's jump right into this! It sounds like you're part of a team, and you wish to change the ownership of some shared folders that your members own. You can either sign into their account using their credentials, or sign in as each team member and use these steps, in order to achieve that. You…

Hey Casey! Even if you were the folder's owner, if you removed it from your account then our hands are tied here. My best bet would be to do some digging and check if any of the old members still have a copy of it. 

Hi @"kidsphoto", sorry to hear about that! Were you the owner of the shared folder? If not, your access may have been removed by the owner and the message you see would still say that you removed your access. Since you don't see any sign of the folder when visiting your sharing page, then I'd suggest contacting another…

Hey @"eltdonehealth", happy to see that your issue is now resolved! Definitely keep an eye out, and let us know if this happens again. If you need anything else, we'll be one post away! 🤓

Hey @"JeremyB13", let's jump right into this! Keep in mind that when joining a shared folder, you basically add it to your Dropbox account, which is why it takes up space from it like any other personal file would. You can read more about this here. Now, if you mostly need view-only access to the folder in question, the…

Hey thanks for the heads up! Did you receive a shared link to the folder, or were you invited as a member to add it to your Dropbox account? Can you try using a different browser to see if you get the same results there? 

Hi there, @"jlmoore314" thanks for posting here! Could you let me know the app's exact syncing status and version as shown in your system tray? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Lastly, do you have any third party app,…

Hey @"Hug hug" thanks for posting here! Have you tried our offline installer that can be found here? Feel free to send me a screenshot of the error too, in order for me to have a visual. Also, I did some digging and it seems this is a system error coming directly from Microsoft. Feel free to have a look at this relevant…

Hi there, @"kidsphoto" let's see what we can find together about this! Can you check your deleted files page and your shared page, to see if you can locate them? It'd also help to have a closer look at your events page. Can you do this, and let me know what it reports? Lastly, were these shared or non-shared files? Keep me…

Hey there, @"S Va" welcome to our Community! Can you send me a screenshot of your account's plan page, please? Also, do you have an idea of how large that shared folder is? Let me know more, and we'll take it from there!

Hey @"Mulherin" thanks for the heads up! I was able to locate your ticket number on our system. For your convenience I changed the priority to "High" and also shared our forum thread with the agent helping your case, Steven. Feel free to share any update or resolution you have with us here in the Community! 😌

Hey there @"Julia C.16" let's dig deeper into this! I'd like to start with the app's current syncing status and version as shown in your menu bar at the moment. Can you check, and let me know more? Out of curiosity, is the Dropbox folder located in the CloudStorage location? Also, is it possible to connect to a different…

Hey @"kbabby", thanks for the heads up! Keep an eye out, and if you need anything else we'll be here for you. Wishing you a great week ahead! 😇

Hey @"isharrr" let's jump right into this! Would you be able to share some additional context in regards to the deletion? I'm guessing these were the steps that you followed in order to delete your Dropbox, right? Is it possible that your account was deleted due to inactivity? In both cases, keep in mind that it’s not…

Sure thing @"Birsay1"! Take as much time as you need, and let us know of the results! 🤓

Hey @"MFRuckuss", thanks for all the detailed info! Could you also send me a screenshot of your Speedtest results? Can you try to upload a file using our website, and also add it inside your Dropbox folder? Once you do, let me know if the speed remains the same on both of them, or not. Is the main computer also connected…

Hey @"Kay39", happy Friday, I hope you're doing well! Essentially when you install our desktop app, a Dropbox folder is created locally on the device, which mirrors your files online and vice versa. When you add content inside the Dropbox folder you should be able to see them when visiting your account online. If they do,…

Hey @"Octave Music"! Good to hear that (or read in our case)! 😀 Keep an eye out, and if you need anything else, just give us a shout. 

Hey @"Habitat Digital" thanks for posting here! Do you notice this behavior only when using Firefox or on different browsers too? Would you mind sending me a screenshot, in order for me to have a visual? Let me know more, and we'll take it from there!

Hey @"noahecom", it seems you're using quiet an older version of the desktop app. Would you mind reinstalling the latest version using this link? Let me know if this changes things.

Hey @"hoanang dev" let me also jump in here! We can't locate Dropbox accounts using their email address. Have you tried signing into the account, and checking your deleted files page or events page, by any chance? If I were you, I'd also take a look at my sharing tab. You mention that you get errors when accessing the…

Hey @"beanbag", I just checked our updated ticket and saw that you've replied back to me! I'll get back to you as soon as possible, thank you so much for your patience while we're looking into this! 

Hey @"Birsay1"! My colleague, Nancy, suggested that you perform an advanced reinstall in her earlier response here. From our side, we want to exhaust all troubleshooting steps, and help you get to the bottom of this. If you'd like to proceed, please ensure that OneDrive or any other third-party apps that might be…

Hey @"eilisheco" thanks for posting here! I checked with the relevant Team about your inquiry and they suggested the following steps: -Open the Dropbox Replay extension in Adobe Premiere Pro, then complete edits in the timeline window. -Click Add files, and then Upload Active Sequence from the dropdown list. -You can then…

Hey there, @"chrisbreen", let's see what we can find on this together! Do you notice this behavior after a simple restart, even if you haven't updated your software? If you check your Applications folder on your Mac, do you see Dropbox there when this happens? I'm trying to identify if you're simply missing the small…