Megan Dropbox Community Moderator

Hey @"obsidianspider"! Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? One more important thing. Based on the app version…

Hey @"PGB99"! Still stuck with this, or did you work some magic and fix it? Do you have any updates? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"wontonmedia", I hope you're doing well! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else!

Hey @"Chatters48", I hope you're doing well! Just popping in to see if you've had a chance to look at @"Mark"'s last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Millsy1", I hope you're doing well! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"TheSweede"! Thanks for letting us know that your issue is fixed, and for all the added details! We'll be one post away if you need anything else! 😇

Hey @"curiousfrosting"! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else! 😇

Hey @"MuhrDesign"! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else! 😇

Hey @"themanicotti"! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else! 👩‍💻

Hey @"cbloch"! Happy to see that your issue is now resolved! Give us a shout if you need anything else! 😇

Hey @"bluespiano"! Sorry for our late reply here! As a first step, could you let us know the exact OS version of your computer and the version and syncing status of the Dropbox desktop app as shown in your taskbar at the moment? Just to confirm, has the update finished or is it still ongoing, and does the number of files…

Hey @"mdcowby"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"loftylobster"! I'm going to need some account-specific info in order to investigate further. This is why I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey there, @"Joy18" let's see what we can find about this! Would you mind clarifying your account's current quota? You can check more about this here. If you visit your account on Dropbox.com are you able to open and view your files there? Also, when you check your local files inside your Dropbox folder, what is the icon…

Hey @"Sin_Shadow_Fox", I hope you're doing well! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve. If you need something else, please let me know and I…

Hey @"aahamilt", let me jump in here too! How large are the videos, and does it happen with all of them? Have you tried previewing the content using an entirely different browser, or an incognito mode without active plug-ins? 

Hey @"plutogenie", thanks for letting me know more about this! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. I'll…

Hey @"DeborahPlowman", thanks for posting here! Are you talking about an individual folder, or a shared one? Do you see the two-people icon on the folder itself? Lastly, what are the options you see when trying to remove the folder from your Dropbox account? Keep me posted, and we'll take it from there! 

Thanks for letting us know more about this @"Photo O." If you need anything else, just give us a shout. 😄

Hi there, @"zmlekj"! I'm happy to investigate further. I went ahead and opened a ticket on my end for you. You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there. Thanks a bunch!

Hey @"mwen001", thanks for posting here! Your comments on our plans have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to…

I'll see you there, @"Richard36"! 🙃

Hi there, @"Richard36", let's jump right into this! I'm happy to investigate further. I went ahead and opened a ticket on my end for you. You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there. Thanks a bunch!

Hi @"Peryton", thanks for posting here today! Would you be able to share some additional info with me, in order to help me understand your situation? Do you get any specific errors? Which browser do you use, and have you tried a different one by any chance? Keep me posted, and we'll take it from there!

Hi @"Paolo Decaroli"​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also check out some of our FAQs on this page.…

Hi @"Bharat B.", thanks for posting here! You can use Dropbox with Outlook messages in a couple of ways: -To share a Dropbox file or folder in an Outlook email, go to Dropbox, right-click the item, select 'Copy Dropbox link,' and paste the link into your email. -To save email attachments from Outlook to Dropbox, download…

Hey @"Shortfuse01", let's jump right into this! I'm going to answer your Dropbox folder location question first. When using Dropbox for macOS on File Provider, you cannot change the location of your Dropbox folder. The folder is automatically moved to a default location in your user home directory at…

Hey @"johnweidner" let's jump right into this! Would you be able to guide me through the steps that you follow in order to create and then access the link? Does it happen with all of your Paper documents, or just some of them? Also, when did you first notice this behavior? Let me know more, and we'll take it from there!

Hi there, @"videoeditor2", thanks for joining our Community! Keep in mind that you can always use these steps in order to make your files available offline or online-only by default. Do you want to make all your Dropbox files "available offline"? If so, right-click on the Dropbox folder itself and see if that gives you the…