Megan Dropbox Community Moderator

Hey there, @"Wcraymond"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Thanks for the heads up @"nbd-uk"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"ke820", welcome to our Community! I'm wondering if the re-sync of your files started because the Dropbox desktop app recently got the Dropbox for Windows update. Could that be the case? When did you first notice this behavior, and do you see the number of syncing files being reduced as you go or is it stuck? Can you…

Hey @"Jayson L.", thanks for all the updates! It sounds like your desktop app recently got the Dropbox for Windows update. If you right-click on these folders, is there any option to make them available offline from your context menu? What is the state of the files when you access one of these folders, and what icons do…

Hey @"RichG_FL", let me jump in here! Is it possible that you don't see the option to make the folders available offline, because this is their current state? Have you tried quitting the app, and re-starting it again? One last thing: Would you mind sending over a couple of screenshots of what you see when you right click…

Hey again @"Ember1"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey again @"savaspar"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"seanl144" , I hope you're doing well! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"yesnobutton"​, I hope you're doing well! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"pyxye", I hope you're doing well! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you. 

Hey again @"RHC"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey again @"AAlife"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"any_", I'd be happy to help you with that! As a first step, would you mind clarifying the exact OS version you're using? Also, I'd like to know the Dropbox app's current syncing status, and version. You can find this by hovering your mouse over the little Dropbox icon in your task bar, next to your WiFi. One last…

Hey @"Poseidon_Simons", I'd be happy to help you with that! As a first step, would you mind clarifying the exact OS version you're using? Also, I'd like to know the Dropbox app's current syncing status, and version. You can find this by hovering your mouse over the little Dropbox icon in your task bar, next to your WiFi.…

Hey @"rarified"​, sorry to hear about that! I was able to locate your existing ticket number in our system. Please rest assured that it has already been escalated and marked as high priority. Our team is currently reviewing your case, and it looks like the agent working on it just replied back a few moments ago. Did you…

Hey @"Albionic Man", let's jump right into this! There's a relevant Help Center article, that explains how this happened, and the steps to resolve it. Can you try what's mentioned there, and let me know if you have any questions? Thanks a bunch!

Hey there, @"Jayson L.", let's see what we can find about this! Keep in mind that for security, and privacy reasons we can't access any third-party links. I've also removed them to avoid further traffic from users that might be visiting our Community. Now onto what you mentioned. As a first step, can you let me know the OS…

Hey @"Idaho", let me also jump in here! Can you send me a screenshot of the message you get when trying to open these files? You should be able to click the camera-like icon when replying back to us, and attach your screenshots there. Also, how many days has this behavior been present?

Hi @"Aernout", let's jump right into this! Would you mind clarifying which version of the Dropbox desktop app you're using? You can find this by hovering your mouse over the little Dropbox icon in your task/menu bar, next to your WiFi. See more about it here. If you could walk me through the steps that you follow in order…

Hey @"longball75", thanks for the speedy reply! No need to publicly write your email address here. It looks like your Community profile is linked to this email address. This is also the address I used in order to locate your existing ticket number, and the one you used to reach out to us. Can you try to contact Dropbox…

Hey @"Crimson Carrot", I'm going to need some account-specific info, in order to look into this. I just sent you an email to have a closer look at your case. Reply back to me, and we'll take it from there. Thanks! 

Hi @"longball75", sorry to hear about that! I did some digging in our system, and I was able to locate a ticket number of yours that ended up in our unmonitored inbox that will not be answered by our support team. However, it looks like one of our agents replied back to your initial request that you made mid June. They…

Hey @"DanieleB92", let's jump right into this! It sounds like you're using file requests, in order to upload content to someone else's Dropbox account, right? If not, feel free to clarify more. Can you send me a few screenshots of this behavior? Ideally a file name before you upload it, and after. Keep me posted, and we'll…

Hey @"portsoft", welcome to our Community! Can you clarify if you or the recipient see the error when trying to access the shared link? Are you able to open the folder in your account without any issues? Also, could you try clearing your browser's cache and see if that helps? If the recipient is the one experiencing this…

Hey @"pier3", welcome to our Community! There has already been an active idea about this request. You can see more info, and upvote it by clicking this link. In order to keep everything in one place, and avoid further confusion for our users, I'm going ahead and moving your thread to our Support. If you need something…

Hi @"count", happy Monday! Did you have the chance to review my reply? Can you share some additional info with me? 

Hey there, @"Crimson Carrot", let's jump right into this! Are you 100% sure that there's no Dropbox account associated with the email address you're trying to use? Could you clear your browser's cache and also try a different browser and let me know if you get the same error? If you do, I'd appreciate a screenshot…

Hi there, @"Lil7", let's jump right into this! When was the last time you saw those files online when visiting your account? Is it possible that you're signed into a different Dropbox account, hence you can't locate your content? One more thing: are you able to locate your Dropbox folder locally on the device but it looks…

Hey @"count", thanks for posting here today! Can you describe your current workflow when managing external users? If you could also walk me through the process you follow when trying to identify external collaborators across folders, that'd be great. I'd love to know the kind of user list that you're envisioning, and the…

Hi there, @"awurster", thanks for posting to our Community! I moved your reply to a separate, new thread since it wasn't relevant to the previous thread's OP. Since you mentioned duplicated files, I was wondering if you could take a look at this suitable feature that helps you find and manage duplicate files in your…