Megan Dropbox Community Moderator

Hey @"bigadorf", thanks for posting today! Can you clarify if you receive that message after clicking the little globe icon, on the pop-up window of your Dropbox icon? If you try accessing Dropbox directly through Safari, do you get the same message? I would like you to locate your Dropbox icon on the menu bar, hover your…

Hey @"mirmalaide", I hope you're having a great Friday! Can you clarify if the email notification they receive when you tag them is coming from Dropbox or Google? Let me know more, thanks!

Sweet @"Grynn"! Happy to see that you managed to resolve this! Give me a nudge if you have any other questions.

Hey @"796973635", I hope you're doing well! Can you explain if you receive any errors when trying to access your Dropbox account? If you have any ticket number reference from contacting our Support team, feel free sending it over. Keep me posted!

Thanks for the added info @"MartinL1"! Could you please try the following steps: -Click on the Dropbox icon -Open your Activity Monitor from your Mac Utilities folder -Search for "Dropbox" in the search bar, and click the "x" on the top left, to force quit everything related to Dropbox -Re-start Dropbox from the…

@"Em_6" & @"Ákos M.", I appreciate the info! Also, @"Ákos M." great work on your troubleshooting skills! When you see the error message, is the app up to date with your Camera uploads? Let's check one more thing, @"Em_6". Can you please ensure that background uploading is enabled? Here's how: - Open the Dropbox app - Tap…

Hey @"Ákos M." & @"Evan P.4" & @"Em_6" ! The first sync after any update of the Dropbox app will usually take a bit longer. You would need to give it 30 minutes, to an hour. If the issue remains after this time-frame, give me a shout so we can have a closer look into this through email. Thanks!

Hey folks, sorry to see this is an issue for you! @"Mwallenst" & @"morande7" Does this issue affect all photos and videos, or only some? Also, can you try uploading using the cellular data, or a different WiFi to see if the issue will resolve? Keep me posted on your results!

Hey folks, the original issue has been resolved and shouldn't be a problem any more. @"Grynn", I saw from your post that you still experience this, may I ask more info on your Dropbox desktop application's status? Let me know, and we'll take it from there!

Hey @"Em_6", sorry to jump in here, let me ask: does this issue affect all photos and videos, or only some? Can you include a screenshot of the Camera Uploads settings in the Dropbox app, and also one of the Dropbox permissions settings on your device? You can find this by opening the “Settings” app on your iPhone, and…

Hey @"tgelhaus", wishing you a great Monday so far! Happy to see that your issue is resolved, and that you located your content! You can drag-and-drop those files or folders back to their original paths at any time.You would need to update the new content manually, and that would do the trick. Give me a nudge if you have…

Hey @"zbyszek t", welcome to our Community! Have you tried logging into the account and it's not letting you? Could you try from another browser as it's crucial to our troubleshooting process? Keep me posted, and we can take it from there!

Hey @"rhondaredcat", I hope you're doing great this Friday! Can I ask for some more info in regards to the issue you're experiencing? Do you have issues with our Computer Backup feature? Keep me posted!

Hey @"Stephen Allen", I hope you're having a great Friday! You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.). Could it be that you're a member of a large shared folder that just keeps filling your account? Let me know more…

Hey @"tgelhaus", thanks for all the info and the updates! I'd also suggest searching for My Mac folder on your Finder. Keep in mind that it could be hidden. To show hidden folders/files: Press Command+Shift+Dot (Command + Shift + .) Let me know what you find!

Hey @"Lorraine7", sorry to jump in here! There's unfortunately no way to share a folder that already contains a shared folder. If you don't have a Dropbox Business account (which allows you to share more freely), and you want to share sub-folders that are inside other already shared folders, you'll need to unshare the…

Hey @"tgelhaus", and welcome to our Community! It seems you're referring to our Computer Backup feature. Have you tried checking your account's Deleted files page here? If none of your content is visible there for you to restore, then I'd suggest looking into your device's trash, to see if you can locate it there. Keep me…

Hey @"jk619", and welcome to our Community! I've merged your question under this thread, since it echoes the rest of the users. Essentially Dropbox for S Mode won't give you the ability to sync your content locally. You'd need to first exit the S mode using the steps Microsoft provides on their end, then install the stable…

Hey @"dubstepic", thanks for letting me know more about this! You wouldn't be able to rename the folder, since it's automatically named after the device you're using when enabling the feature. However another alternative would be for you to disable the feature, unlink your Dropbox desktop application, rename your device,…

Hey @"keeg93", awesome! Happy to see that your issue is now resolved! If anything else comes up, you know where to find us.

Hey @"ginderg" and @"dubstepic"! @"ginderg" amazing job on the troubleshooting there. I have to admit, I'm impressed! Happy to see that your issue is resolved for now! If you need anything else, don't hesitate to give me a shout. Also, @"dubstepic" can you clarify, if you simply want to unlink your Dropbox desktop…

Hey @"MistahJ", sweet! Happy to see that your issue is now resolved! Give me a nudge if you have any other questions.

Hey @"cwanderson"! Happy to see that your issue is resolved for now. If the same thing happens in the future, or if the issue remains please let me know, and I'll be more than willing to give it a closer look. Don't hesitate to get back to us if anything comes up.

Hey @"nana71", and thanks for writing back to me! The Dropbox desktop application isn't necessarily opting out of this feature. However, as beta builds are still in the testing process and are used for testing purposes, you could experience some issues or an inconsistent experience, such as this one. This is why, as a…

Hey @"keeg93", I hope you're having a great day so far. If you have a Dropbox Business account, you will need an enterprise Microsoft account with a license that allows editing in Office Online (Business, Business Premium, ProPlus, E3, E4, or E5). Can you confirm you have one? Let's also try one more thing: Can you…

 Hey @"AntennaMan"! Thanks for following up with us! It looks like this is not a Dropbox specific issue, and it's appearing with other cloud programs as well. Now, it'd be wise to note, that since this isn't an issue caused by Dropbox or pertaining just to us, we're not able to provide a precise solution. I'd definitely…

Hey @"winman", welcome to our Community! I'm sorry to hear you're having issues with our desktop app on your computer. Could you try to re-install and let me know if you still get this error? Keep me posted!

Hey @"CM19", awesome! Phew, happy to see this is no longer an issue! Don't hesitate to get back to us if anything comes up.

Hey @"msadesign", I hope you're having a great day! There are two ways you can achieve downloading all of your data: One would be for you to install the Dropbox desktop application to your device. That will essentially create a Dropbox folder, with your account's folders in it. You could then copy them, as a backup.…

Hey @"nana71", thank you so much for the screenshot! It seems you're using the Beta version of the app. Can you follow the steps shown here to opt-out from early releases, and then try re-installing the stable version of the app? Let me know if the issue remains after those steps. Thanks!