Megan Dropbox Community Moderator

Hey @"TracyMB", thank you for the details you have provided! I have to admit this seems more like a Files' app issue, rather than Dropbox. But let's try something first. Can you clear Dropbox's cache, then uninstall and re-install the app, to see if the issue remains? To clear the cache on your Dropbox app.* Tap the…

Hey @"bomberml", and welcome to our Community! I've moved you under this thread, since your question seems to echo the one others had. Dropbox keeps a hidden collection, or cache, of your files as backup storage. Files in the cache folder are stored there often after they are moved or deleted after syncing. If you can't…

Hey @"cherie-sma", and welcome to our Community! I've moved your inquiry under this thread, since your question seems to echo the discussion here! You can verify your storage using the Account page. It will show you more info, as to what's taking up space in your Dropbox account. In order for you to view the size of a…

Ehi @"MCristina", sarei più che felice di aiutarti! Ti ho unito in questo thread, poiché sembra essere un problema simile. Riesci a individuare la tua icona Dropbox (sulla barra delle applicazioni, accanto al tuo WiFi) posiziona il mouse lì e fammi sapere qual è lo stato dell'applicazione Dropbox Desktop? Un'altra cosa è…

Hey @"lloydchrein"! Happy to hear I managed to shed some light on this! Give me another shout if something comes up! Have a lovely weekend ahead!

Hey @"Jimin1", and welcome to our Community! Great question you've got there! Essentially the Family Room is a mutual sharing point for all the Family members. Think of it, like the "basket" you can place things in, for each other to see. While you can delete, move, or rename a shared folder, you can't do the same with the…

Hey @"krabat"! In order for you to move on a Business plan, you would need to upgrade by purchasing the plan. Let me know if you have any issues, when doing so. Give me a nudge if you have any other questions.

Hey @"pcha2000", can you try: Select Go ➙ Go to Folder… from the Mac menu bar. Type in /private/etc/hosts. Click Go. Let me know how it goes!

Hey @"avillanu", and welcome to our Community! Can I ask what subscription do you have? If you clear your browser's cache, does the issue remain? If yes, feel free to send me a screenshot of the error message it gives you (just make sure none of your personal info is shown there). Thank you, keep me posted!

Hey @"lloydchrein", great questions you got there! Correct. You sync the content locally, by checking the folders under the Selective Sync preferences. Once the app is up to date, and the content is synced to the hard drive, you follow these steps to apply the Smart Sync settings. In this Help Center article, you can see…

Hey @"krabat"! It is possible to have two separate accounts on the same device, as long as one is Business, and the other one is your individual one. However, it's not possible to link two Basic, Plus, Professional or Business accounts. You can always switch between accounts by signing out and back in to the app. Can you…

Hey @"KENAXION", awesome work with the workaround! If you'd like to look further into this in the future, give me a shout and I'd be happy to help!

Hey @"ab37", that would be a good idea to suggest! Have you also tried the "Save to my Dropbox" option? Don't hesitate to get back to us if anything comes up.

Hey @"Dougseabright"! Happy to hear back from you, and seeing the issue is resolved! Don't hesitate to get back to us if anything comes up!

Hey @"lloydchrein", thanks for getting back to me! There you go, the Selective sync setting is the key here. When you uncheck folders under the Selective Sync settings of the app, they aren't visible inside your Dropbox folder. They remain visible on the website if you need them. You can have them accessible on your hard…

Hey @"krabat", and welcome to our Community! Can I ask what steps you follow when trying to add a team account? You also mentioned that the accounts are all under the Basic plan, do you want to create a Business plan and merge it with yours? Let me know, and we'll take it from there!

Hey @"Ed568", and welcome to our Community! I've moved your question under this thread, since the issue seems to be similar. Usually this is caused due to an antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client from connecting to the internet. Can you disable them temporarily or whitelist…

Hey @"lloydchrein", thank you for the screenshots! Can you share your syncing status with me? Also, if you have un-checked these particular folders under the selective sync settings, then they wouldn't sync on the app, hence why you may not be seeing them. Can you confirm if this is the case? Cheers!

Hey @"KENAXION", let's try one more thing! Can you clear your app's cache, and do an uninstall and re-install as shown here? To clear your cache, please follow the steps listed below: - Navigate to the “Personal” tab - Tap the gear icon in the upper-left corner of the screen - Select “Clear Cache” Hope this helps!

Hey @"ab37", and welcome to our Community! Right now, it's not possible to download folders that contain more than 10,000 files or are larger than 20 GB via the web interface. Have you tried syncing the files to your computer using the Dropbox desktop application? If you're trying to download from a shared link to a…

Hey @"Victoria Nyberg", and welcome to our Community! Our payment options for individual accounts are credit cards and PayPal. We currently accept the following credit cards: American Express, Discover, MasterCard, and Visa. If you get a Dropbox Business account there are more options, such as an invoice. I hope this…

Hey @Aerodriver, and sorry to hear you're experiencing the same issue! May I ask more regarding the device you use? Have you tried using both cellular data, and a different WiFi? In addition to this, can I ask for if you follow the precise steps when trying to share, as shown above?

Hey @"TracyMB", I hope you're doing well this Monday! Does your husband get any errors when trying to access his content through the Files' tab on his iPad? Let me know the steps your husband takes when trying to access his content. Is he able to view the content under "Photos" but not under "Files"? Thank you for…

Hey @"nana71", thank you for all the details, and screenshot! Can I ask for you to hover over your icon on the menu bar, check for the status of the app, and the version? Let me know once you have it, and we'll take it from there! Cheers!

Hey @"mrvnhmnn" and welcome aboard to our Community! At the moment the presentation mode is available only when accessing Paper on the browser. I would suggest you try this as a workaround until we have something similar on the mobile app. Let me know if you need anything else!

Hi @"semani" and Welcome to our Community! Let's see more of your issue. Just to make sure I understand this right, you want to be able to store an old password when using a site, as long as the new one, is this right? Let me know and we'll take it from there. 

Hey @"Dorian Gray", I hope you are well! Have you tried checking in this Help Center article that gives a few ideas on how you can solve 2FA issues? It would be great if you can check any devices, to see if are connected to your account there as well, so you can disable the feature from there. Don't hesitate to let me know…