Megan Dropbox Community Moderator

Hey there @"sanchmo", happy Monday! You should be able to see your external drive, inside your Dropbox folder. Can you confirm if this is the case here? You can remove your external drive backup in the same way that you would any other Dropbox folder, by deleting it. When you delete an external drive backup from Dropbox,…

Hey @"DerekKelly" & @"Pistol_Petey"! I hope you're both doing well. May I ask when did this start happening for you? Have you also tried clearing the cache on your Dropbox mobile app? Let me know more!

Hi @"borghz", thanks for posting on our Community and sorry to hear about your syncing issue. To have a better look into this, could you tell me if the desktop app is running normally on your computer? If so, is it showing 'up to date' in your system tray/menu bar or is it still syncing? Let me know, and we'll take it from…

Thanks for the screenshots, @"rrmendez"! Can you make sure that you disable any browser plugins and try again? Also, if you access the page using an incognito tab on your browser, does it help?

Thanks for the fast reply @"rrmendez"! Can you send me a screenshot, re-creating what you see on your end? 

Thanks for the fast reply @"SteveRuem"! Can you follow these steps and perform an Advanced re-install? Let me know how it turns out!

Hey @"SteveRuem", I'm sorry to hear you're having some trouble with this. Could you please elaborate on the issue you are experiencing? I would appreciate it in order to realize what could be causing this and help as much as possible. Thank you!

Happy Friday @"rrmendez", sorry to hear about this! Have you tried accessing our website through a different browser? If I were you, I'd also try clearing the cache of the current one. Can you give it a go, and let me know the results you find?

Happy Wednesday @"AdamDaniel", thanks for posting! Could you take a look at Walter's reply here in regards to your inquiry? If you have any questions, let me know.

Hi @"jpwdev", happy Tuesday! At the moment, this is a feature found on Business plans only. This would justify why you can't see it on your end. I hope this clarifies. 

Hey, @"Gradvlax", thank you for the details! Can I ask the precise steps you used in order to invite them to the folder, please? Keep in mind, if you wish to invite someone to be part of a folder, you can follow these steps, but they'd need a Dropbox account. If you wish, you can share a link using these steps. Can you…

Hey @"dreaminguser1234"! Is it OK if I reach out to you via email, so we can look into this more closely?

Hi @"Gradvlax", happy Monday! Is there any chance that the user you invited has two Dropbox accounts, under a similar email address? I would appreciate some screenshots (omitting any personal info if you can) so I can have a visual of this. Can you double check, and keep me posted? Cheers!

Hi @"Richard T.21", let's see what we can find together! Since this would require some account specific info, do you mind if I reach out to your Community email? I'd be happy to have a look into this with you, and see how we can go on about it. Keep me posted.

Hello, @"BillyWeave"! Thank you for posting today! Do they see the same result when trying to view the content in an incognito mode on their browser? Also, how do you share the folder with them? Here's how you can sort the files in your account. Let me know what you find.

Happy Friday @"tinkerbell2375", thanks for posting today! You would need to use the website in order for you to directly download all folders and files to your external drive. Here's how you can do so. Have you tried these steps?

Hi @"SC2021", thanks for posting today! I've merged your question into this thread since it echoes what others have expressed. Feel free to take a look at what has been suggested so far, and if you need anything else, I'm here. Cheers!

Hi @"ameliacurrier", thanks for posting today! Can I ask the syncing status of your desktop app? Also, do you connect your phone to your computer using a cable? If I were you, I'd also check to make sure Camera Uploads are enabled on your devices. Let me know more, and we'll take it from there.

Hi @"willtheron", welcome to our Community! When you move content by dragging and dropping them out of the Dropbox folder, the app detects this as a delection. Can you try checking into your account's deleted files page, to see what you'll find? Let me know!

Hi @"jeremytylerkogan", I hope you're doing well! Once you remove the app, the files won't get deleted automatically. Since you've both unlinked and uninstalled the app, you can safely delete the content. I hope this clarifies things. 

Hey @"IraNeuEra"! Can you try re-installing the newest version of the app on your device, using this link? Let me know if the same thing happens then.

Hi @"IraNeuEra", Sorry for jumping in here! Have you tried re-booting the device? Also, I would like you to locate your little Dropbox icon. It would be on the menu bar, next to your WiFi and the date and time icon. Once you do this, could you hover your mouse there and let me know what the version and status of the…

Hey @"Joseph Parks", enjoy your day! It sounds like you're referring to our Computer Backup feature that you accidentally enabled. Can you try to disable it using the steps provided in the Help Center article? Keep me posted on what you find.

Hi @"hminh0930", sorry to hear about that! I've merged you into the current thread, since it echoes what others have also expressed about this. Have a look at the troubleshooting steps that have been provided, and let me know if you have any questions. Cheers!

Hi @"DaveR", happy Friday! I've merged you into the current thread, since another user also expressed a similar concern. Could you check Jay's response, and also make sure that the email address you're receiving that email from is the same one you use for your Dropbox account? Thanks!

Hi @"stenzer", thanks for posting today! I've merged your question into the current thread, since it matches the worries others have expressed. Feel free to take a look, and let me know if you have any questions. Cheers!

Hi @"Andreasp", thanks for posting today! Can you let me know the exact steps you follow when this happens? Also, what is the OS installed on your mobile, and also of the Dropbox app? Keep me posted!

Any time, Claire! If you have any questions, we're one post away @"ClaireSel"! 

Hi @"Mams2", sorry to jump in here. I hope you're doing well today! Since you're connected to your laptop and phone, the best course of action would be for you to download your content, then start a new Dropbox account. If you don't have access to either your email or password, then you can't update your account's…

Hi there @"quenn". Let's see what we can do here. I've merged your post under this thread, which seems to echo your concern. Would you mind taking a look, and letting me know if you have any questions? Thanks!