Megan Dropbox Community Moderator

Hey @"JeffFinnan", happy Friday! It seems you're referring to our Computer Backup feature that you might have enabled. You can find detailed instructions on how to disable it here. You should then be able to take all the necessary steps, and move your folders back to their original path. I hope this helps to clarify things.

Hey @"Hazneliel", sorry to hear about this. Do you have a ticket from your communication with our Support team, so I can pass your comments there and also have a look? Thank you.

Hey @"rehvihunt", sorry to jump in here but I got you. You have a new email from me. Check it out as soon as possible. Thanks.

It seems you indeed replied back to me as soon as I sent you the message @"ronosolo777". However, your Community email address isn't the same as the one linked to the Dropbox account with the 2FA issue. In order for us to proceed, you need to reply back to me with the email address, linked to the correct Dropbox account.…

Hey @"wendivad", thanks for posting your question here! Would you mind clarifying the OS you have installed on your device? Also, do you have a problem with new passwords not getting saved, or maybe when you change a password that has not updated? Keep me posted, and we'll take it from there. 

Hey @"ronosolo777"! I initially sent you an email, and created the 12597301 ticket number for this case. However, you didn't reply back from the email address in question, therefore our communication closed due to inactivity. Please reach out to our Support team from here via an incognito window by filling in the relevant…

Thank you @"KerryL28". Don't forget to check your emails whenever you have time. 

Happy Monday @"OO_skyline_OO", I hope you're well! Would it be okay for me to reach out to you via email, so we can have a closer look at your Camera Uploads? Let me know, and I'll be happy to do so.

Hey @"ronosolo777", no worries! You should have an email from me.

Hey @"Hugo D.3", welcome to our Community! Remember that the initial sync after a Dropbox app upgrade will normally take a little longer. You'd have to set aside 30 minutes to an hour for that. If the issue remains after this time-frame, give me a shout. Also @"KerryL28" would it be okay for me to send you an email, so we…

Hey @"ronosolo777", thanks for posting here, and sorry to hear about it. Would it be okay for me to reach out to your email, so we can have a closer look into this together?

Any time @"Mrrobertsphotography"! We're always one post away for any questions you may have. Cheers.

Happy Monday @"NewSkilz", I hope you're doing well! I've reached out your way via email. You can take your time and reply back to me whenever you want. Cheers.

Happy Monday @"Mrrobertsphotography", welcome to our Community! Can you tell me more in regards to the error message you got? Also, keep in mind that when you upgrade your Dropbox account via the app on your mobile device, your subscription is administered by the app store platform, not by Dropbox. In your case, through…

Happy Friday @"drsmhb"! Here's how you can earn free space for your Dropbox: * Learning about Dropbox: https://www.dropbox.com/gs * Referring people to Dropbox: https://www.dropbox.com/referrals * Telling people about Dropbox: https://www.dropbox.com/free Get back to us here if you have any other questions or any feedback…

Great job on the screenshots @"fridebidehu", thanks! Have you tried uninstalling and reinstalling Dropbox to see how it works on your end? Before you do, make sure to clear the cache as well: * Navigate to the “Account” tab * Tap the gear icon in the upper-left corner of the screen * Scroll to the bottom of the screen *…

Hey @"Dave35", Happy Thursday! I hope you're doing well. @"steg1" explained it amazingly. You're not wrong to believe that if you delete the content, while both devices are in sync, that would delete your content. However, all you'd have to do on your work computer is to make sure the Dropbox desktop application is…

Sorry to jump in here, and thank you for the screenshot @"hanbar"! Can you try what @"James h.46" suggested, and click under Share? You should be able to see the option there, if not let me know.

Hey @"Hussainpstu " , I hope you're doing well! I've merged your post under this thread, since others have also pointed out this similar issue. Do you mind taking a look at all the previewing troubleshooting steps, and letting me know how it goes? Also, what's the size of the file you're trying to open? Thanks!

Hey @"Meribelman", thanks for posting your question here! I've merged your post under this thread, since it echoes what others have also mentioned. Can you try Walter's steps shown here, and let me know if this works out for you?

Hey @"Ilona_S", I hope you're doing well! I've merged your question under this similar thread. Have you tried connecting to a different WiFi network or through cellular data? Also, feel free to take a look into the previous troubleshooting steps, and let me know if any of them resume your Camera Uploads. Cheers!

Hey @"fridebidehu", let's see what we can do here. Do you have issues at the downloading process on your end? Also, feel free to let me know the steps you follow in order to save the file to Dropbox and which platform you use on your end. A screenshot of the message you get is more than welcome. Keep me posted, and we'll…

Hey there @"drsahi"! Can you clarify if you wish to move your Dropbox folder on a different path in your hard drive? Or if you want to restore the Documents, Downloads, and Desktop folders to their original locations?

Thanks for pointing this out @"KerryL28"! I've re-instated the link, and you should be able to open it now. I was referring to @"fsullenberger"'s reply about turning off iCloud uploads, and seeing if this does the trick.

Hey folks, thanks for posting to this thread! I'd be grateful if you could give this a shot and let me know how it turns out. Thanks!

Hey @"KerryL28", sorry to hear about this! Can you try this out, and let me know if this does the trick for you?

Thanks for replying back @"Pongpisut"! Keep in mind that Windows 7 needs the security update KB3033929 for the Dropbox desktop app to work properly. Can I ask if your device has been updated? 

Can I ask if you have two monitors @"VasilyD"? Can you also click straight on that red dot icon, and get a screenshot of that? If I were you, I'd also update the app to its latest version.

Thank you @"HTP"! You have a new email from me. Reply back whenever you have the time, and we'll take it from there. Cheers.

Hey @"Sajan1", thanks for posting your question here! Would it be possible to contact you at the email address associated with your forum profile to investigate further? Keep me posted!