Megan Dropbox Community Moderator

Hi @"Sceolang2", let's see what we can do here! I've merged you into this thread, since your query was similar to the one above. Could you try Walter's steps in order to sign out of your old account on your app? Let me know how it goes.

Hi there @"Meerkatps", I hope you're doing well! At the moment, there's no official way for you to automate the task of copying hyperlinks from a Dropbox directory or mass creating shared links and pasting them into Excel. Of course, you can do it with a third-party involved. You could always put all the files into a…

Hi @"masha96", I hope you're doing well! Did you use the website, or the Dropbox desktop application to upload the content? If you're using our app, you should be able to drag and drop the project into your Dropbox folder and allow it to sync to your account online. Once synced to the other editor's Dropbox app, they…

Hi there @"djgiuliano", thanks for your post in our Community and happy Tuesday! I think you'll find this current thread helpful, hence why I merged you here. Can you check it out? Let me know if you need anything else!

Hi @"justine13", I am sorry to hear about this, but I'm here to help. Is there any change that you have two Dropbox accounts? You can also check out our self-serve lookup tool. That'll help you identify where the charge is coming from. Can you give this a go, and let me know of any updates?

Hi @"DragonUser3", thanks for posting to our Community! Can you clarify if you've been invited directly to the shared folder, or if you're using a shared link to access it? If you're using a shared link, you shouldn't have the ability to upload content to it. Also, can you check your account's quota here, and let me know? 

Fantastic news @"Mike64"! Give me another shout if something comes up.

Hi @"Mike64", thanks for posting today! Could you please try switching browsers to see if it makes a difference? Otherwise, try using incognito/private browsing mode with no extensions enabled, deleting your cache, or even resetting your browser completely. Let me know how it goes!

Hi @"Trel", I hope you're having a wonderful Thursday so far! Would it be okay for me to contact via at your Community linked email? I'd be happy to look into this for you!

Hi @"BattleShip", thanks for posting today! Do you wish to export members' data, or the content of your Dropbox account? If you wish for your content to sync and export directly to your SIEM, keep in mind that there's no direct way that you can achieve this. You could use an API, or a third-party account that would help…

Hi @"FTT", thanks for posting today! When did this start happening? Also, can you send me a screenshot of the message you received when trying to open the file? Keep me posted!

Thanks for all the extra info @"mm33"! If you quit the app, and then follow the same steps, do you see the files? 

Hi @"JK24", welcome to the Dropbox Community! I've merged your question into this thread, since it echoes what other users have also expressed. Feel free to take a look at the reply my colleague, Lusil, has provided. If you have any questions, I'm here.

Hi @"mm33", let's see what we can do here! Would you be able to send me a screenshot demonstrating what you see on your end? I'd appreciate having a clear visual. Also, what version of the app do you use? You can see this simply by hovering your mouse over the Dropbox icon, near your WiFi. Keep me posted!

Awesome news @"dberkana"! Give me a nudge if you have any other questions.

Hi @"19811981" & @"GTyler", I hope you're doing well! You should be able to see all of your account's support options here. You can also check out our self-serve lookup tool. If you have any questions, I'm here. 

Hi @"lamontmonroe", I hope you're doing well! As a first step, I'd suggest you follow Walter's steps, in order to locate both charges. It's also important to note that if you have two charges, that would indicate two separate Dropbox accounts, under different emails. When you say you would want the two to be separate,…

Hi @"simone111", thanks for posting to the Community! Has the user unlinked their account from the Dropbox desktop application on the device? If they have done that, you should be able to delete the content without affecting the content on the user's side. Let me know how it goes.

Thanks for posting to the Community today @"shawn9"! No worries, I'd be happy to help you out with this. Would you mind if I sent you an email, so we can have a closer look at this together? Let me know!

Hi @"dberkana"! You should be able to click on the blue hyperlink on the Events' page, and restore the content. The option should be in the top right corner. If you do not see it there, let me know. Also, you can have a closer look at this Help Center article, which will provide you with all the available options if you…

Hi @"dberkana", thanks for posting today! Have you tried the Events' page? The Events page gives you an overview of all the activity in your account, including file events (adds/edits/deletes), as well as adding or removing shared folders. Let me know what you find there.

Amazing news @"sarahfelldown"! If you need anything, I'm one post away! Cheers.

Hi @"sarahfelldown", sorry to jump in here! Have you tried refreshing your page, or trying from a different browser? Does your plan page still show you in a locked state? Thank you!

Happy Monday @"dhayduk"! I'm here to check how things are for you now. Could you also check your DNS settings? Also, feel free to let me know your ISP location, please. 

Hi @"Nova Integrated Systems", welcome to the Dropbox Community! As a first step, can you clarify if you're using a shared link on your end to achieve that? What steps do you follow? Keep in mind that, at the moment, there's no direct way of connecting your Dropbox account directly to an FTP server other than an API or a…

Hi @"stevied234", thanks for posting to our Community! As a first step, do you mind clarifying which platform you're using? If I were you, I'd also check Walter's reply right here. Let me know if you have any questions.

Hi @"dhayduk", how are you today? Sorry to hear about this issue - can you try locating the Dropbox icon and menu from the system tray ? Then, try right-clicking on the icon to access the Dropbox desktop application menu and click on the gear icon in the Notifications panel. Select "Preferences" from the Dropbox menu.…

Thank you so much for the info @"Steve008"! Audio and video files within an archive file can not be previewed. Have you tried un-archiving the zipped file first, then trying to preview the.mp4? You can also download the file to your local device, and preview it there. 

Hi @"Steve008", let's see what we can do here. Out of curiosity, which platform do you use when getting this error? Also, feel free to send me a screenshot of the message you received. It'll help me get a better visual. Let me know what you find.

Hi @"BDub", welcome to the Dropbox Community! What you described is expected when the app is pointing to a non-standard location. If the drive is ever disconnected from the computer while Dropbox is running, there is a small chance that the Dropbox software will start deleting files before realizing that the entire drive…