Megan Dropbox Community Moderator

Happy Wednesday @"AnnieZ900"! I've reached out to your Community related email and I'll be happy to talk to you there.

Hi @"plshalp", I hope you're doing well! Would you mind telling me the status of your Dropbox desktop application and its version too? Also, when the option isn't apparent, do you use your work or personal account? Let me know, and we'll take it from there.

Hi anonymous, thanks for posting here! It sounds like the account may have been reduced to a free team. What do you see when you check into your plan page here? Let me know more.

Hi @"DBurns", thanks for posting today! Can you clarify which of our platforms you use in order to upload your content? Let me know, and we'll take it from there.

Hi @"katyfildara", thanks for posting and sorry to hear about this. Would it be okay for me to reach out to your Community linked email? I'd be happy to look deeper into this for you. Let me know. 

Hi @"dreaminguser1234", I hope you're doing well! Try these steps to move the folder to the default location and let me know how it goes.

Hi @"WT-GPI", happy to see that your app is running now as it should. In general, when you make many simultaneous processes on the app (delete, unsync, move, add), that might increase the syncing time. The update to its latest version definitely helps. I'd suggest you take a look at this Help Center article, since it can…

Hey @"AnnieZ900", thanks for the reply. Would it be okay for me to reach out to you via email, so we can have a closer look into this together? Cheers!

Hi @"pszorro"! If you ever reach your account's quota, all that happens is that the Dropbox desktop application won't sync anymore. The app will not sync any new files, but all the content will remain safe. If anything else comes up, you know where to find us.

Hi @"WT-GPI", thanks for posting to our Community! As a first step, could you let me know the version of the app you have installed, and your syncing status? Let me know, and we'll take it from there.

Hi @"pszorro"! In order for the feature to be disabled, and for all the changes to be applied, you would need to resume syncing. If you keep the syncing process paused, the app doesn't function, therefore any changes you made aren't visible.

Hi @"Caseybird93", I hope you're doing well! Keep in mind that Dropbox won't alter any of your files, since it's not autonomous. I'd suggest you try to check for previous versions of the files, but if they were uploaded as such, you might not find anything. Also, if you're using a basic account, you'll be able to restore…

Sounds about right @"raffishtenant"! This article describes everything about Smart Sync and it goes into more detail. I think it’s worth checking out. In any case, if you have any other questions, I'll be one post away! 

Since the thumbnails didn't change after you closed the desktop app, it's possible that they're being influenced by third-party software. Also, Dropbox isn't running, and the files are still not able to preview, which shows that it's not essentially our app that affects them. Right here, I'm going to link my colleague…

Done @"KatieKate"! You got a new email. Cheers!

Done @"mphilips66"! You got a new email. Cheers!

Hi @"sgaurav", wish you a wonderful Monday! Have you tried out these steps in order to cancel your trial? Also, when you say around, do you mean the website is not able to process it? If so, I'd suggest trying out a different browser, and seeing if you're able to succeed there. Let me know how it goes.

Hi @"raffishtenant", let's see what we can find on this together. If you don't want to use Smart Sync, all you'd need to do is change your default sync options for new content to "local" and recall any files that are now "online only." For details on syncing online-only material and selecting the default setting for new…

Thanks for the screenshot @"AnnieZ900"! Just to rule that out, you are certain that the invitation and the secondary email are spelled correctly without any mistakes, right? Also, have you verified the secondary email as well?

Thank you so much for the screenshots @"Conkerah"! Out of curiosity, could you please temporarily quit the Dropbox desktop app and see if the thumbnails change? * Go to the Dropbox icon in your system tray. * Click on your profile picture or initials to the right of the search bar. * Select "Quit Dropbox". Let me know what…

I hope you enjoyed your weekend @"jkahne"! I am just reaching out to ask if the app's status remains in the same state you mentioned in your previous reply. Let me know.

Thank you for all the detailed screenshots @"pszorro"! I would like you to locate your Dropbox icon (on your task bar, next to your WiFi) and click there. Hover over Syncing paused in the white bar at the bottom of the window that appears. Click Resume syncing. 

Hi @"AnnieZ900", Welcome to our Community! Could you try opening the folder from another browser and let me know if you still get the same results? In addition to this, feel free to send me a screenshot of the error you see on your end. Thanks!

This idea is going to need a bit more support before we share your suggestion with our team. We’ve updated the status to encourage more users to back you up! Latest update as of Jan…

Happy Friday @"bigfiles", I hope you're doing well! Users who are signed out can see the comment pane, but they will be prompted to sign in or create an account if they try to submit a comment. However, to focus purely on the sharing side. When you share a link with someone, they should be able to view the content (and…

Hi @"mphilips66", I hope you're doing well! Would it be okay for me to reach out to your Community linked email? I'd be happy to look deeper into this for you. Let me know. 

Happy Friday @"Conkerah"! It seems you're using the Beta version of our Dropbox desktop application. Let's try something: Go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. Does the same behavior happen? If yes, I'd love…

Hi @"Jessica5555", I hope you're doing well! Can you clarify the version of your app, and its syncing status for me, please?

Hi @"pszorro", thanks for writing back! Can I ask for a screenshot of what you see when you open your app's Preferences, under Backup? That way, I'll be able to check if the feature is indeed off. When disabling the feature, you should then be able to see two options: "Keep content in folders on this Mac/PC," then your…

Hi @"mdea1a", I hope you're doing well and am sorry to hear about this. There is a possibility that a VPN, firewall, security software, or even ISP/router issues could be restricting your Dropbox desktop application. Also, if it's not too much to ask, could you try another WiFi network (or via cellular data) and let me…