Megan Dropbox Community Moderator

Hi @"andreamoro", thanks for all the additional info! It seems your issue is similar to the one mentioned in this thread. Want to take a look at what has been also mentioned there?

Hi @"Danny Wyatt", I'd be happy to help with this! I would like for you to locate your Dropbox icon. It would be on the menu bar, next to your WiFi. Once you do this, could you hover your mouse there and let me know what the status of the Dropbox Desktop application is? Thank you!

Hi @"Brikovix", happy Monday! Did you have a look at this Help Center article? It explains what you'd be able to do if you can't use your mobile to receive a 2FA code. Keep me updated on this, thanks!

Thanks for the speedy reply, @"Mylenechamps"! Have you tried a different network and browser? If I were you, I'd give it a go! Also, just make sure that you don't have any VPN, or plug-ins blocking your browser and connection.

Hi @"MaryHenry", welcome to our Community! When you purchase a plan, the upgrade takes place immediately. Have you tried contacting your bank? They should be able to share some insight on this, and let you know why the charge is pending. Keep me posted on what you find.

Would it be possible for me to reach out via email, @"LBG01"? I'd be happy to see more info on it there.

Hey @"Mylenechamps", welcome to our Community! I've merged your post into this thread because it echoes the OP's question. Have a look at what my colleague, @"Jane" mentioned. What is the size of the folder you wish to download? Thanks!

Hi @"LBG01", happy November 1st! Would you mind trying these steps, and performing an Advanced re-install? That should do the trick. Keep me posted on the results.

That's great news, @"CurtM"! If you need anything else, I'll be one post away!

Hi @"CurtM", welcome to our Community! Do you still face this? Also, what's the version of the desktop app you have installed on your device? Let me know more, and I'll be happy to help!

Hi @"Kitkat74", welcome to our Community! Can you let me know the OS and Dropbox version you have installed to your device? Also, have you tried disabling your Camera uploads, and then re-enabling them? Let me know more!

Thank you for the ticket number, @"kc1332"! I've passed my comments to the agent supporting you, and they should be with you on this! If you need anything else, we're one post away!

Hey @"montao", welcome to our Community! Would it be okay to contact you at the email associated with your account in order to assist further on this matter? Keep me posted!

Hey @"andreamoro", I'd be happy to help with that! Do you get this error with a specific file type or no? Could you send me a screenshot of what you see when trying to open on the website, so I can have a clear visual? Thank you!

Hey @"Bo_Jangalz", I hope you're doing well! If I were you, and provided you have a free minute, I'd suggest that as a feature request under our 'Share an idea' section. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. So feel free to do that!

Hi @"kc1332", I hope you're doing well! You mentioned that you've contacted our support team. Could you send me the ticket number reference from your communication with them? Thanks!

Hi @"khs", let's see what we can find out about this! Is it possible that you haven't accessed your account in a long time? If I were you, I'd also check to make sure I don't have two Dropbox accounts. Were you, by any chance, part of a business team? Let me know more!

Hi @"FRSAM", welcome to our Community! Just out of curiosity, are these the steps you follow to create the file transfer? You wouldn't be able to locate all of your transfers under the app, unless you've also uploaded the files to Dropbox. If you use a shared link, are you able to download the file? Let me know!

Hi @"bambiji1", I'd be happy to answer that for you! If you purchase the plan of your choice, you can cancel it immediately after. That won't take effect immediately, it'll only cancel the renewal, and allow you to use your plan until then. I hope this clarifies. 

Hey @"Leomitgr", thanks for posting today! It seems you're talking about our 2FA security feature. Have you tried disabling it? You would then be able to access your Dropbox account on the web. Also, feel free to have a look at this Help Center article. Keep me posted on the results.

Hi @"demaq89", wishing you a happy Thursday! Have you tried these steps in order to perform an advanced re-install on your device? What was the result? Keep me posted!

Hey guys, wishing you all a great Monday! Thank you for your patience. I have sent you all individual emails, so we can look into this together. Cheers!

Hey everyone, and happy Friday! The payment failure that you came across should have been fixed by now. If anyone is still facing this, just let me know and I'll be happy to send you an email so we can have a look. Enjoy the rest of your day! 

No worries, @"hikkuto". Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally? Let me know and we'll take it from there.

Thanks for the info, @"hikkuto"! Can you maybe try these steps? If you're still having trouble with it though, don't hesitate to give us another nudge, and we'll make sure to get back to you as soon as possible. Cheers!

Hey @"z5545"! I just sent you an email, in order for us to look into this. Reply back as soon as possible, cheers!

Hey all, I hope you're doing well! If you're still facing this, would it be okay if I send you an email, so we can have a closer look together? Let me know!

Hi @"hikkuto", I hope you're doing well! As a first troubleshooting step, it'd be nice if you had a look at this Help Center article. Also, feel free to let me know the version and syncing status of your app. Can you check, and keep me posted? Thanks!

Thank you so much for the screenshots, @"WilliamB13"! Keep in mind that you're still using the Beta version 133.3.4085. That could be causing your syncing throttle. Have you turned early releases off, then downloaded our stable version using this link?

Hi @"z5545", let's see what we can do about it! Also, keep in mind I've merged your post under this thread, since it echoes the situation the user above has described. As a first thing, can they try following these steps? Let me know what happens after that.