Megan Dropbox Community Moderator

Can you send me a few screenshots, @"WilliamB13"? It'll help me to have a visual of what you see on your end. Thanks!

Hi @"trjr", thanks for posting to our Community! It sounds like you created a different Dropbox account. Can you check your events page, and let me know if you see any deletions there? Cheers!

Great job on your end, @"WilliamB13"! Do you happen to have given this Help Center article a look? 

Hi @"WilliamB13", thanks for posting today! It sounds like you're using the beta version of our app. Feel free to go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. Let me know if you notice the same results! 

Hey @"Bldruyck", have a wonderful Friday! I've just sent a message to your Community linked email, and I'd be happy to see you there!

Hm, I see @"Bldruyck". Can I send you an email, so we can have a look into this?

Hi @"lulumarie", I'd be happy to help! As a first step, I'd use our self-serve look-up tool. That should shine a light on the charge. Can you give it a go, and let me know how it goes?

Thanks for the fast reply, @"Bldruyck"! Have you also tried an incognito tab on any of your browsers?

Hi @"harwooje", I hope you're doing well! Can you also follow the steps provided in my reply above, in order to perform an advanced re-install? Keep me posted on the results!

Hey @"Bldruyck", welcome to our Community! Just out of curiosity, do you use this page when trying to upgrade? Let me know, and we'll take it from there!

Interesting find, @"jlackey". Keep an eye on it, and let me know how it progresses. 

Hi @"Kirk D.1", let's see what we can do! Can you perform an Advanced re-install using these steps? That should do the trick. Let me know of any updates.

Hey @"jlackey", let's see what we can find on this! Can you let me know the version of the Dropbox app installed on your device? If you hover your mouse over the little Dropbox icon, it should show: ******.3.****** or ******.4.******. If I were you, I'd also try changing the bandwidth to "no limit". Have you tried that?…

Hey @"moching66", I hope you're doing well! Can you let me know the syncing status and version of your app? If I were you, I'd also do a quick re-install just to see if the behavior remained the same. Keep me posted on what you find.

Hi @"unitiakash", welcome to our Community! Let me ask, is it possible that a proxy, VPN, firewall, security software, or even your ISP/router is blocking communication to the Dropbox domains? Also, does this happen with all of your files? Let me know more!

Hey @"Reenacollection92", welcome to the Dropbox Community! Can you make sure the Dropbox desktop application is running on your device? Feel free to also let me know the version you have installed, and the syncing status. Let me know, and we'll take it from there!

Happy Friday @"Chris Brown", thanks for posting today! Can you let me know the OS and Dropbox app version you have installed on your device? In addition, if you could send me some screenshots with the precise steps you follow on your end, that'd be amazing. Just make sure your personal info isn't visible. ​​​​​​​Thank you!

Hey all, I hope you're doing well! In case you're still facing this, give me a heads up so I can contact you via email, and have a look into this! Thanks!

Hello, @"Stephanie T.3", and thank you for posting today! Can you let me know your app's syncing status? Keep in mind that a screenshot of what you see on your end when you try to open a file would be more than welcome, so we can have a visual of this. Thanks!

Hey @"ylansegal", let's see what we can find together on this! Can I ask the storage size on your external disk, please? Keep me posted.

Hey @"squandrer", I'd be happy to help on my end! If I were you, I'd try uninstalling then re-installing the app. Can you give this a go, and let me know how it turns out? 

Hey @"William Tolley", welcome to our Community! It sounds like your account is part of a Business team or has been invited to one. Can you check on your account's plan and let me know? Keep me posted, and we'll take it from there!

Hello, @"itsjustme1".I'm sorry to hear about this. Let's see what we can find! Do you get any errors when trying to log into your Dropbox passwords? Also, is it asking you for the 12 recovery words? ​​​​​​​Let me know more!

Hey there @"sanchmo", happy Monday! You should be able to see your external drive, inside your Dropbox folder. Can you confirm if this is the case here? You can remove your external drive backup in the same way that you would any other Dropbox folder, by deleting it. When you delete an external drive backup from Dropbox,…

Hey @"DerekKelly" & @"Pistol_Petey"! I hope you're both doing well. May I ask when did this start happening for you? Have you also tried clearing the cache on your Dropbox mobile app? Let me know more!

Hi @"borghz", thanks for posting on our Community and sorry to hear about your syncing issue. To have a better look into this, could you tell me if the desktop app is running normally on your computer? If so, is it showing 'up to date' in your system tray/menu bar or is it still syncing? Let me know, and we'll take it from…

Thanks for the screenshots, @"rrmendez"! Can you make sure that you disable any browser plugins and try again? Also, if you access the page using an incognito tab on your browser, does it help?

Thanks for the fast reply @"rrmendez"! Can you send me a screenshot, re-creating what you see on your end? 

Thanks for the fast reply @"SteveRuem"! Can you follow these steps and perform an Advanced re-install? Let me know how it turns out!

Hey @"SteveRuem", I'm sorry to hear you're having some trouble with this. Could you please elaborate on the issue you are experiencing? I would appreciate it in order to realize what could be causing this and help as much as possible. Thank you!