Megan Dropbox Community Moderator

Hey @"yoporla" & @"steven" C.8, I hope you're both doing well! In order for you to have a clear view of your account's quota, I suggest you check your plan's page. When using the app, you might have folders set to not sync using selective sync, or maybe invalid file names that don't sync. That's why there might be a…

The "Open" button requires access to ports 17600 and 17603. Can you check and make sure that they're available, anonymous? 

Hey guys, happy Wednesday! Thanks for all the detailed comments. I appreciate them. You might want to check your inbox since I sent you all the emails. If you need anything else, do not hesitate to reach out to us!

Hey @"kevin m", thanks for the fast reply! Feel free to send me a screenshot (of course, any personal info should be omitted) of what you see on your end, so I can have a better visual. Thanks!

Glad to see everything is back and running, @"x3kristy"! If you need anything else, you know where to find us.

Hey @"robert_ios", welcome to our Community! I hope you're doing well. Have you maybe tried offloading the Files app and installing it again? Feel free to send me any screenshots of when that happens, since I'd love to also have a visual representation. Let me know!

Hey @"kevin m", thanks for posting to our Community! Do you preview the files from the mobile app or website? Let me know if you notice that they're no longer blurry after a download. Keep me posted, and we'll take it from there!

Hi @"JasonX", welcome to our Community! Do you have access to the email address linked to your Dropbox account? If you do, would you mind if I sent an email your way, so we can investigate further? Please keep me updated!

Hi anonymous & @"kw8", let's try something else. Can you try using a different browser to see what you can find there? Also make sure that you don't have any settings or extensions that might be blocking this.Feel free to check this Help Center article. Also, does this happen for all of your files and folders, or just a…

Hi @"x3kristy", I hope you're doing well! Can you update me on your app's version and syncing status? Is the external drive removed? Thanks a bunch!

Hey anonymous I hope you enjoyed your weekend! Is the app installed on your Mac? If so, what's your syncing status and version? Lastly, provided this is a shared link, do not forget to download and add the file to your Dropbox account first.

Hi anonymous, happy Friday! Can you walk me through the exact steps you follow on your end? Have you made sure your desktop app is running? Let me know more!

Hi @"NikLG", I hope you're having a great day so far! Can you let me know if all of your files are synced locally or online-only? Keep in mind that the error in the screenshot isn't coming from Dropbox directly. Keep me posted.

Hey @"gkramer10", thank you for posting! Would it be okay for me to reach out to you via email so we can have a look into this internally? Keep me posted.

Hey there @"endlessblink", I hope you're doing well! To integrate Replay with Adobe Premier you must install the Replay extension. To do this:* Open the Adobe Exchange page or search for "Dropbox Replay" in the Creative Cloud Marketplace, * sign into the same Adobe CC account that you're using with Premiere Pro or After…

Hi @"Himanshi", thanks for posting your question here! You can only link one personal Dropbox account with one Business team. It's not currently possible to achieve what you mentioned. I hope this clarifies!

Hey @"kayte", happy Wednesday! Have you taken a look at the troubleshooting steps shown here? Provided you have, let me know if you've turned Smart Sync update for Mac on. Keep me posted!

Hi @"christiantuanphong"! Just sent you the email, let me know if you have any questions! 

Hi @"christiantuanphong", thanks for your rapid reply! Would you mind if I reached out to your email so we could have a closer look into this?

Hey @"christiantuanphong", welcome to our Community and thanks for using Dropbox! I've merged your message into this thread because the OP had the same experience. Could you please try an advanced reinstall and let me know how it goes? Thanks!

Happy Monday @"JohnJansen"! You're entirely right, this is what you've done on your end. The best way would be for you to share the content with the person that you want. Give it a go, and let me know if you have any questions.

Hey @"monthlygrapevine", thanks for posting today! Are you able to preview the file online? Also, what is the size of the content you're downloading? Have you tried to unzip using the Terminal utility? * Press and hold down the Command and Space keys to launch Spotlight. * Into the text field, input Terminal. * Hit Enter.…

Hey @"JohnJansen", welcome to our Community! Can you clarify if you've been added to a shared folder, or if you've been sent a shared link? What steps did you follow to add the folder to your account? Keep me posted, and we'll take it from there!

Hi @"ts510", welcome to the Dropbox Community! Can you visit your account's plan page, and let me know what it says there? Is your team possibly in a locked state? Let me know more, and we'll take it from there!

Hey @"dimich" & @"cor82", welcome both to our Community! Your feedback regarding the way our app handles exports has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. If you need…

Sure can @"RafaConS" & @"montao"! I've reach out to you via email! Reply back as soon as you can, and we can investigate further.

Hi @"recmsoj1", I hope you're doing well! Can you let me know the steps you follow, in order to save your content to Dropbox? Also, you can find out more about shared links right here. In addition, feel free to send me a screenshot of what you see when trying to preview the files that appear to be corrupt. Thank you!

Hi @"recmsoj1", welcome to the Dropbox Community! Did you download the files using the same browser? Can you also try a different one on your end? Did you use a share link to access them? Let me know more!

Hey @"Caoimhe", thanks for posting today! Because your question is similar to the OP's, I've merged it into this thread. Can you check my colleagues' questions and let me know more? Thank you!

Hi @"LBG01"! You should have an email from me, in order for us to look into this. Reply back, and I'll see you there!